Summary of the stages of the "Civilization Cup" standardized service competition

Chapter 1: Summary of the stages of the "Civilization Cup" standardized service competition activities

Window of the Urban Taxation Branch of the State Taxation Bureau of Erenhot City

Units carry out the "Civilization Cup" standardization Summary of the Service Competition Stage Over the past year, the Urban Tax Service Branch, based on the plan formulated by our bureau, closely focused on the work of the tax center and the theme of "serving the people and contributing to society", mobilized extensively to make the "Civilization Cup" competition healthy Carry out in an orderly manner. The activities at this stage are summarized as follows:

1. Strengthen organizational leadership and formulate activity plans

Our bureau attaches great importance to this work, and the "top leaders" personally grasp it, and established The "Civilized Cup" standardized service competition leading group was established, the "Civilized Cup" activity organization and leadership system, assessment standard system and inspection and supervision system were established, and the "Civilized Cup" standardized window unit of the Urban Taxation Branch System of the Erenhot State Taxation Bureau was established. "Service Competition Implementation Plan" clarifies the guiding ideology, organizational leadership, member units, implementation steps and relevant requirements of the activity.

2. Highlight the characteristics of national taxation and pay close attention to implementation

The urban taxation branch is a window department that handles tax-related business and provides tax services for taxpayers. It is the "Civilization Cup" competition event Therefore, our bureau mainly integrates competition activities into the tax service hall and into specific work, strives to improve the quality of tax services, promotes the harmony of tax collection relationships, and establishes a good image of the national tax industry.

III. Main results

(1) Promote the growth of tax revenue

The in-depth development of the "Civilization Cup" competition has greatly mobilized front-line tax collection cadres The enthusiasm, initiative and creativity to do a good job in taxation work have led to an overall improvement in the overall level of taxation work focusing on organizational income, and the quality of collection and management has been significantly improved.

(2) The level of tax service has been improved

Optimize services, shape the image, and create a harmonious tax collection relationship in the "Civilization Cup" competition. Our bureau is based on reality and regards respecting taxpayers ideologically, being close to taxpayers emotionally, and facilitating taxpayers in work as the basic requirements for creating a good and harmonious collection relationship. Pay close attention to the tax service hall as the entry point to promote the tax service work of window units to a higher level, and make standardization and standardization the main foothold for the high-standard development of the "Civilization Cup" competition activities. The improvement of hardware service functions has greatly improved the service functions and tax handling comfort of the tax office. There are more than 30 working systems such as eight disclosures in civilized tax handling, first inquiry responsibility system, service commitment system, and time-limited settlement system. It has become a conscious behavior of every employee to use systems to restrain tax personnel and use systems to standardize tax handling behavior.

IV. Existing problems

Our bureau’s “Civilization Cup” creation activity has achieved initial results, but there are still some problems and deficiencies that cannot be ignored during the activity. According to the evaluation requirements of the "Erenhot City State Taxation Bureau Urban Taxation Branch "Civilization Cup" Standardized Service Competition Evaluation Form", after self-examination, *** scored 94 points.

First, the activities need to increase publicity. Individual personnel do not pay enough attention to the "Civilization Cup" competition activities, and there is a problem of "it is important to say it, it is secondary to doing it, and it is not necessary when you are busy". Especially during the collection period, the activities and daily work are not coordinated enough; secondly, the tax service department The hardware and software conditions need to be improved and strengthened; third, the service style of tax handlers needs to be further improved, and the quality of staff in tax handlers varies. In particular, they are not professional enough to answer tax-related questions raised by taxpayers. It cannot fully meet the needs of taxpayers for tax processing; these problems restrict the healthy development of activities. We must attach great importance to them, take effective measures, and seriously solve them.

V. Next work arrangements

(1) Raise awareness and strengthen leadership.

According to the program arrangement of the "Civilization Cup" standardized service competition activities, the role of functional departments will be brought into play to conduct a phased summary of the "Civilization Cup" competition activities, promote advanced models, sum up experience, correct deficiencies, redeploy and mobilize to ensure "civilization cup" Cup" competition activities are further promoted.

(2) Strengthen education and improve the quality of the team. Continue to focus on the socialist core value system education and professional ethics education of cadres and workers, and comprehensively improve the moral quality, job skills and business capabilities of cadres and workers through vocational skills training, business examinations, job competitions, etc., and continuously strengthen the construction of the tax service team.

(3) Optimize services and improve tax service levels. Continue to strengthen the standardization and standardization of the tax service department, further optimize the tax process, refine and clarify the responsibilities of tax service positions, and establish a working mechanism with clear job responsibilities, clear goals, assigned responsibilities to people, and efficient operation. , and effectively improve the level of tax services. Chapter 2: Summary of high-quality service competition activities

Summary of high-quality service competition activities in Fuxiao Township

Office high-quality service competition activities aim to comprehensively strengthen the system business construction, system construction and capacity building of the office . The staff of the Mingxiao Township Party and Government Office must fully realize that the high-quality service activities carried out by the office will firstly help our agency staff change their work style and enhance the image of our cadres themselves; secondly, it will help improve and strengthen the relationship between cadres and the masses, and establish a good It lays a solid foundation for the relationship between cadres and the masses; thirdly, it is conducive to motivating various departments of the government to provide better services, effectively fulfill their responsibilities to serve the people, improve work efficiency, and transform government functions. The town party committee and government attach great importance to this and actively implement the spirit of the conference held by Dingyuan County Party Committee and County Government to strive for high-quality service competitions. We have made the following efforts:

1. Pay attention to details and strengthen self-construction

To provide high-quality services, the office must first start with itself. Only by improving its own service awareness can it better serve the people.

The Party and Government Office is the comprehensive office of the township party committee and government. We must closely focus on the central work of the party committee and government and actively play the role of the leadership's staff assistant. Perform duties conscientiously, serve the overall situation, and continuously improve work quality and efficiency. Strengthen confidentiality work, do a good job in organizing and archiving documents, report information in a timely manner, strengthen duty, and do a good job in logistics services. Through learning, we will continue to strengthen and improve our theoretical level and professional level, so as to achieve the purpose of learning to build morality, learning to increase wisdom, and learning to apply. Innovate working methods and forms, improve work capabilities, and enhance service skills.

2. Work hard and do a good job in the "three services"

In terms of handling official documents, strictly follow the procedures for handling official documents and strictly follow the "Regulations on the Processing of Official Documents of Party and Government Organs" and other relevant regulations , receiving documents strictly follows the procedures of signing, registering, preparing, requesting, circulating, undertaking and urging official documents, and issuing documents strictly follows the procedures of drafting, checking, issuing, reviewing, registering, printing and sorting of official documents

Handle procedures such as issuance and other procedures to ensure that the service goals of “accuracy, timeliness, safety, and confidentiality” are achieved in correspondence and phone calls. Earnestly communicate the feelings from superiors to subordinates, and communicate the feelings from subordinates to superiors. All communications from superiors can be submitted to the main leaders of the township party committee and government in a timely manner, and submitted to the leaders or relevant units and personnel in strict accordance with the leadership instructions and document requirements. All documents issued can be delivered to relevant units or individuals in a timely manner, and there is no situation where the work of the party committee and government is affected due to insufficient document delivery.

The main leaders sign and approve the official documents that are forwarded to relevant personnel for circulation. The readers should sign on the official documents after reading them. The official document handlers should accurately grasp the flow of official documents and store the read official documents in a timely manner. When the main leader approves the official documents handed over to the leader or department in charge, the person handling them must sign the document receipt registration book and indicate the handling status on the official documents. After the processing is completed, the documents will be collected in the office for archiving. In terms of seal management, strict registration and management of the use of seals is carried out, and all certification materials must be signed by the person in charge before being stamped.

The office must plan ahead, stand tall and think ahead, and provide leaders with accurate, comprehensive and detailed information and targeted and feasible decision-making suggestions. First, we must provide good information services. The second is in-depth investigation and research. Investigation and research are the basis for planning and the way to achieve success. For comrades working in the office, investigation and research are a basic skill. Without investigation, there is no right to make suggestions. Focus on the central work of the township party committee and the government and social hot and difficult issues, conduct investigation, research and comprehensive analysis to provide reference for the township party committee and government decision-making. Focusing on the overall work deployment of the township party committee and government, responsible for the collection, sorting, synthesis, transmission and reporting of important information, etc. According to the work arrangements and deployments of the party committee and the government, the office supervises the progress of central work or phased work, and reports the progress of the work to the whole town in a timely manner.

In terms of logistics services, the first is to provide conference services. Responsible for arranging party committee meetings and other meetings convened by the party committee, making pre-meeting preparations, meeting minutes, and post-meeting supervision and implementation. The second is to provide good reception services. Do a good job in daily reception work, and follow the principles of enthusiasm, courtesy, generosity and decency, and do a solid job in daily reception work. We must properly handle letters and visits from the masses and resolve conflicts. Whenever superior leaders come to villages and towns to inspect and guide work, they must actively coordinate with relevant departments to prepare for the reception. Do a good job in political study, publicity and education, and ideological and political work for employees. The third is to strengthen the management of official vehicles. All government vehicles in the township will be recovered and used by the party and government offices in a unified manner according to daily work priorities. It greatly improves the efficiency of use of government vehicles and fundamentally eliminates the phenomenon of private use of public vehicles. The fourth is to improve the construction of government canteens. Emphasize the hygiene and quality assurance of food, rationally allocate canteen manpower, formulate a "Government Canteen Management System" and require government staff to strictly implement the system. Official receptions must be held in the government canteen, and a government reception letter is required. The fifth is to do a good job in institutional health work. Adhere to the daily cleaning system, assign dedicated personnel to clean conference rooms, reception rooms, corridors, and toilets every day, divide the entire agency into responsible areas, assign agency sanitation responsibilities to individuals, and ensure that the inside and outside of the agency are kept clean. Seventh is the purchase of office supplies. Purchasing office supplies through online shopping is not only more economical than traditional purchasing, but also very convenient and fast.

The government office is responsible for government duty, performs on-duty emergency response, information summary and coordination functions, implements a 24-hour duty system, answers calls and accepts online faxes in a timely manner, and grasps relevant important dynamic information inside and outside the town. Ensure smooth communication between the township government and the county party committee, county government, villages, departments and units, and coordinate emergency management work and duty work during holidays. Duty records must be accurate, timely, concise, complete, clearly written, and have neat pages. Use a dedicated duty record book.

3. Strengthen measures and promote activities

In the future work, the office will continue to strictly demand itself, continuously strengthen its own construction, and provide high-quality services to achieve better and higher standards to serve the broad masses of the people.

(1) Strengthen learning and continuously improve the quality of staff. Always insist on studying the Party Constitution and the Party's line, principles, and policies, and maintain a high degree of consistency with the Party Central Committee.

We insist on integrating planning in meetings and writing, and regard the handling of meetings and documents as an important part of government services and an important means of assisting decision-making

, and work hard on the details to ensure that there are no deviations or errors. problems, constantly improve the staff level, continuously enhance the office staff's ability to handle documents, hold meetings, and handle affairs, enhance the awareness of serving the people, and lay a solid foundation for the party committee and government to provide high-quality services.

(2) Strengthen supervision functions and comprehensively improve the work style of our town’s agencies. Strengthen the implementation of responsibilities. Strictly implement the responsibility system for building party style and clean government, requiring party and government leaders and heads of departments to set an example, take the lead in complying with various prohibitions, and enforce the prohibitions. Strengthen supervision and inspection. Strengthen the supervision of violations of laws and regulations by setting up a reporting hotline, accepting letters and visits, conducting open and covert inspections, and focusing on spot inspections; strengthen the supervision of discipline enforcement at important time points such as New Year's Day and Spring Festival, and resolutely correct the "four styles"; Strengthen discipline Require.

We have formulated the "Notice on Strictly Enforcing Work Style Discipline Regulations and Strengthening Strict Economy on New Year's Day and Spring Festival" of Fuxiao Township. Party members, cadres and staff in the township are strictly prohibited from using public funds to give gifts, extravagance and waste, and other behaviors that violate the work style construction regulations.

(3) Reform and innovation to create a service-oriented government. Dare to break through, dare to tackle difficulties, dare to innovate, and dare to create, constantly enhance the awareness of innovation, and cultivate innovative spirit and creative ability. To be a good "right-hand man" in leading scientific decision-making and promoting work, we must guide our daily work with new ideas and concepts. First, the innovative way of thinking dares to break through conventional thinking, accurately grasp the pulse of the times, accurately grasp the characteristics and laws of new situations, new requirements, and new tasks, actively respond to complex situations with divergent thinking, different thinking, and dialectical thinking, and carry out work creatively . The second is to innovate working methods. Promote "e-government" and build "e-government", make full use of advanced information network technology to solve the contradiction between more office work and less manpower, find ways to improve the level of office automation, strengthen the training of office staff, and improve their use of information improve the level of office work and continuously improve work efficiency. The third is to innovate the working mechanism. Improve and improve a series of management systems within the office, form work procedures and codes of conduct that everyone abides by, solve major and difficult issues in office work, and ensure that office work is fast, efficient, and orderly operation. We must use systems to manage things and people, and use system innovation to promote overall work development.

Although the office has done some work over the past year, there are still certain gaps and deficiencies. First, the learning of new knowledge is not enough, and the level of writing documents needs to be further improved; second, there is not enough in-depth investigation and research, and the collection of materials and information is not comprehensive enough; third, the working methods need to be further improved, and the service level needs to be further improved. In the next step, we will strictly follow the requirements of the township party committee and government, not only improve our own quality internally, but also do a good job in service coordination externally, and solidly promote the development of various undertakings in our township.

Fuxiao Township Party and Government Office

January 25, 2015 Chapter 3: Summary of Civilized Service Competition

Summary of Civilized Service Competition

Focusing on the overall requirements of the district committee to promote scientific development, promote social harmony, serve the people, and strengthen grassroots organizations, and combined with the actual situation of the kindergarten, the Experimental Kindergarten Party Branch carried out the civilized service, I take the lead, polish the window and show true feelings activities, giving full play to the party organization and party members Demonstration and leading role, focusing on enthusiastically serving the masses and close relations between the party and the masses, improving work style and enhancing administrative efficiency as the key, stimulating the motivation to strive for innovation and establishing long-term mechanisms as the foundation, relying on the carrier of characteristic activities, and relying on the people Whether the masses are satisfied is an important criterion for testing effectiveness to ensure that the activities of striving for excellence are effective.

1. Make public service commitments and display the image of party members.

Ask yourself to show yourself in the image of a party member. The Party branch of the Experimental Kindergarten wears party emblems, work badges, and sets up party member bulletin boards to establish a compulsory duty format for party members, show its identity through multiple channels, and build its image in multiple directions; it makes its service commitments public, and consciously accepts the supervision of service objects and the public; it strives for excellence through combining innovation and innovation Activities, carry out party members' re-commitment, dedication and re-evaluation, organize party members to study the speech materials of the Sixth Plenary Session of the xx Central Committee of the Communist Party of China, carry out civilized etiquette knowledge tour activities, national lifelong learning week activities, carry out activities to enhance responsibility awareness and ensure campus safety Discussions, holding administrative style hearings, visiting veteran cadres during the Mid-Autumn Festival and Double Ninth Festival, organizing walking activities for veteran cadres, participating in the selection of the best healthy veteran cadres in the district, participating in the selection and selection of advanced collectives in the city's civilized creation activities, and launching our Mid-Autumn Festival themed series Activities, actively make arrangements for letters and visits during the Sixth Plenary Session of the xx Central Committee, submit the briefing on excellence and united front information, organize party members and teachers to participate in the civilized etiquette training for preschool teachers in Taiyuan City, and actively participate in the application and selection of advanced collectives in the city's civilized creation activities.

2. Carry out service competitions to stimulate intrinsic motivation.

The Experimental Kindergarten Party Branch combines the theme activity of striving for excellence with optimizing window services, establishing models in the activities, expanding service effects, and improving endogenous motivation. Actively carried out activities to express gratitude to teachers on Teachers' Day, selected district model teachers, 3 outstanding teacher ethics models, 6 outstanding kindergarten teacher professional experts and service model, and organized the Experimental Kindergarten's Sixth Bookish Campus Reading Festival Teachers' Children's Story Contest , one teacher won the first prize, two second prizes, three third prizes, and 12 children's story kings. By comparing service, skills, style and performance, we further educate and guide party members to set examples and set benchmarks, continuously strengthen business learning, improve service skills, improve work style, enhance the internal motivation of party members and employees to strive for excellence, and promote In-depth development of the unit's activities.

3. Strengthen the creation of demonstrations and improve the effectiveness of striving for innovation.

The Experimental Kindergarten Party Branch combines the activities of striving for excellence with the creation of civilized demonstration windows, and places the starting point and end point of the activities on satisfying the service objects and the people. Carry out activities to create a window for people’s satisfaction, create a high-quality service brand, and create outstanding performance of the unit. In order to welcome the sixth China Expo and fully demonstrate the good image of Taiyuan citizens who know etiquette, understand etiquette, and respect etiquette, the experimental kindergarten will welcome the China Expo and speak about etiquette. With the theme of civilization and establishing new trends, we organized and carried out publicity activities to welcome the Chinese Expo, create first-class, and be civilized and courteous Taiyuan people's civilized etiquette knowledge.

In the civilized and etiquette knowledge promotion activities, the experimental kindergarten formulated an activity plan based on the actual situation of the kindergarten. Taking the opening of the new semester and celebrating Teachers’ Day as an opportunity, it held parent meetings and organized We carried out publicity and mobilization in various forms such as special lectures on school for parents, opening an experimental kindergarten Chinese online home education website for young children, and organizing teachers’ civilized etiquette training. We organized watching of the video “Lecture on Civilized Etiquette for Kindergarten Teachers” and organized teachers’ lectures on “Civilized Phrases for Kindergarten Teachers” ", organized each class of children to carry out the "Children's Civilized Etiquette Children's Songs" and "Story King" competitions, and actively created a good atmosphere for the themed activities of welcoming China, promoting civilization, and establishing new trends.

In the morning of xx.9.20, the Experimental Kindergarten organized all the teachers in the kindergarten to carry out teacher etiquette lectures. The main form was the teacher's civilized etiquette tour. Through the theme speech of "Details of Teacher Etiquette", the experimental kindergarten vigorously carried out teachers' lectures on etiquette, Etiquette activities on kindergarten campus. All teachers closely focus on social etiquette, professional etiquette, campus etiquette, teacher etiquette, life etiquette, etc., organize and carry out speech activities to promote civilized etiquette knowledge. Everyone participates in the promotion of civilized etiquette knowledge, and everyone strives to do so. Angel of civilization. At the same time, the experimental kindergarten carried out volunteer civilized service activities in accordance with etiquette standards. Kindergarten leaders adhered to their posts and took turns on voluntary administrative duty. Teachers and children wore colorful ribbons and greeted every parent and child with a smile at the entrance of the kindergarten, and took the initiative to say hello. Let everyone strive to become advocates, practitioners and sowers of civilized etiquette. Further improve the civilized quality of teachers and students and continuously improve the civilized level of kindergartens.

Know etiquette, understand etiquette, educate others, and educate yourself. On the morning of xx.9.24, the Experimental Kindergarten invited actors from the Taiyuan Repertory Theater to perform "You Look Delicious" in the Experimental Kindergarten. The most touching father-son relationship in history touches people's hearts. The dinosaur shape subverts the cold image and is full of childishness

xx. On September 23 and September 30, the experimental kindergarten received students from Shanxi Province and Taiyuan Normal University for 4 public teaching classes respectively.

4. Organize reviews carefully and strive for the satisfaction of the masses.

Based on the characteristics of the unit and job requirements, the Party branch of the experimental kindergarten actively organizes and carries out personal self-evaluation, mutual evaluation of party members, branch comments, leadership comments, and mass evaluation. Compare with the advanced models around you, carefully carry out personal self-evaluation and party member mutual evaluation, find problems and deficiencies, and clarify the direction of your own efforts and goals.

In accordance with the spirit of the safety meeting issued by the superior department and combined with the actual situation of our kindergarten's safety work, the Experimental Kindergarten Party Branch conducted a comprehensive safety hazard inspection on key places, canteens, etc. in the kindergarten to carefully identify problems: actively take rectification measures and strengthen safety leadership and management , enhance the sense of responsibility and ensure campus safety

A democratic life meeting was held on xx.10.11. A discussion was held to enhance the awareness of responsibility and ensure campus safety. Four problems and shortcomings were found: 1. Some lights in the corridor of the kindergarten are not working; 2. Some shelves in the kindergarten canteen are rusty; 3. The food sample storage cabinet in the kindergarten is opaque.

4. Use of the nursery staff's work clothes. Actively take corrective measures. 1. The logistics staff immediately asked a master electrician to repair and replace all the floor lights in the park. 2. The shelves in the kindergarten canteen were painted and freshly painted. 3. The kindergarten food sample storage cabinet has been replaced. 4. Childcare workers are uniformly dressed for three meals a day, wearing white clothes, aprons, disposable masks, and gloves, and strictly regulate their operations. 5. The kindergarten gate announces the pick-up and drop-off times for parents and safety tips. 6. The parent area of ??each class issues a safety initiative to parents. Realistically affirm achievements, point out problems, put forward suggestions for improvement, clarify the direction of efforts, carefully organize and carry out mass evaluation work, combine work style evaluation and democratic life meetings, organize party members, the masses and service objects to participate in the evaluation together, and win trust with actual results To the people.