What is the complaint telephone number of the Market Supervision Bureau?

12315

In order to maintain a healthy and stable market order, protect the legitimate rights and interests of consumers and operators, and better serve market supervision, the market supervision 12315 complaint and reporting hotline is now accepted The scope and channels are announced as follows:

1. Materials that should be provided for complaints and reports:

(1) The complainant’s name, phone number, and mailing address (reports can be made anonymously); ( 2) The name and address of the respondent; (3) The specific complaint request and the facts of the consumer rights dispute.

2. Scope of acceptance of complaints and reports:

(1) Inquiries and complaints from consumers who need to purchase and use goods or receive services for daily consumption; (2) Sales of counterfeit and shoddy goods , reports of false propaganda, unfair competition or other violations of market supervision and administrative laws and regulations; (3) violations involving the quality and safety of food, drugs, medical devices, cosmetics, consumer goods, special equipment, product prices, intellectual property rights, etc. Complaints and reports of irregularities.

3. Complaint reporting channels

(1) Telephone complaint. By dialing the 12315 hotline, the market supervision department has implemented 12315 "No. 1 to the outside world".

(2) Letters from visitors.

(3) Online complaints. You can search 12315 on the Internet, mobile apps, WeChat mini programs, and Alipay apps to make complaints and reports, and then select "I want to complain" or "I want to report" depending on the situation.