What is grid management?

1 Core functions of the system

Basic data

Mainly through grid members, the five major elements of people, places, things, objects and organizations within the jurisdiction are collected. Comprehensive information collection and management, including geographical location, community buildings, houses, unit stores, population information, civil affairs relief, party building discipline inspection, trade union work, family planning, labor security, comprehensive management petitions, township characteristics, volunteer services, market shops , production safety, special groups, public security information, fire safety and other information, Chenhua grid system facilitates job search and management.

Chenhua Basic Data Platform

Statistical Analysis Platform

It mainly intelligently summarizes and analyzes various types of data information in basic data and generates figures. and graphical reports, using bar charts and pie charts to display clear, focused, and comprehensive analysis.

Chenhua Statistical Analysis Platform

Appraisal and Appraisal Platform

It is mainly an assessment and management for superiors to handle time limits or performance for subordinate events. The system can automatically Organizations at all levels are ranked.

The assessment content mainly evaluates indicators such as the time limit for handling incidents, the number and quality of public sentiment diaries, and points deduction management for departments that overtime or delay in handling matters.

Assessment is an important part of the system and an important means of the long-term mechanism, which needs to be formulated in detail based on the actual situation. Establish an assessment system for everything and everyone, as well as an accountability mechanism.

Geographical Information Platform

The electronic geographical information platform supports the annotation of districts, streets, communities, residential areas and other information on two-dimensional maps and satellite maps. It supports the annotation of districts, streets, communities, residential areas, buildings, houses and other information on the three-dimensional map, and can be automatically linked to basic data such as population in the database, and can display all buildings and every person in each building. house, as well as information about the head of household and family members.

In terms of three-dimensional map display: We combine the digital city model technology of the current process to show the city's style and regional divisions.

The map information platform can display all the buildings in a certain community, each house in each building, and the information of the head of the household and family members in each house.

GPS positioning platform

The function of grid operator positioning can monitor the real-time location of grid operators holding mobile phone terminals. After the command center logs in to the system, it selects the corresponding organization. , the location of the corresponding person can be displayed at the corresponding organizational level.

2 Management Concepts

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The so-called grid is to administratively divide urban areas into "grids" one by one, making these grids become The unit of government that manages grassroots society.

There is a well-known "two, three, four" approach to community management and community construction, that is, "two-level government, three-level management, and four-level model." The formulation of "two levels of government" is to establish the competent government status of district-level agencies, emphasizing the two-level government, that is, emphasizing the independent status of district-level governments in managing public affairs within the region, which means specific management affairs, management Authority, as well as financial resources, flow from municipal governments to district governments. "Three-level management" emphasizes the important position of street party and government agencies in managing local affairs. Although sub-district offices do not legally have the status of a first-level government, the emphasis on the management functions and status of sub-district agencies means that sub-districts assume more clear coordination and management functions, including enhancing the direction of sub-district governments through the power of "countersigning" The ability of administrative management to influence the dispatched agencies in the district. The "four-level network" emphasizes the status of the residential area level as a basic unit in social management, and establishes a network system to maintain social management and stability through various organizations in the residential area. The essence of the “two, three, four” model reflects the essence of the Shanghai model, which emphasizes top-down administrative regulation by the government, and the organizational system at the three levels of district, street and residential area becomes the organizational structure to ensure social management. In the general direction of development, it is emphasized that the focus of social management has shifted downward.

In the face of rapidly changing urban society, the "two, three, four" model follows the traditional administrative control strategy, that is, trying to use administrative power to integrate and regulate urban society. As market-oriented changes deepen, this administrative leadership and control model faces more and more problems. These problems are manifested in some of the most intuitive phenomena. For example, under the "second, third, and fourth" system, the street is the focus of the three-level management, and social management of the jurisdiction is carried out through the mechanism of administrative integration. The logic of this administrative strengthening can be established in theory, but there is a problem in actual operation, that is, the governance resources available to the streets are far from meeting the needs. On the one hand, the streets lack effective control mechanisms for various line departments. Although the street is nominally the coordinating and leading agency at this level, in reality it is unable to truly dominate the administrative actions of line departments. In terms of work evaluation, it is the district administrative department that evaluates the streets. Therefore, the implementation of many specific tasks and difficult matters ultimately fell to the streets. For example, the comprehensive management of streets is undertaken by the Office of Comprehensive Street Management and involves multiple higher-level departments. Any district-level department can arrange work tasks to the sub-district comprehensive management office at any time. Various tasks are continuously issued, but the personnel, funds and policies are not matched accordingly. In addition, the administrative control methods used by the street administrative departments cannot integrate the social forces and market forces within the jurisdiction, such as the resources of various social organizations, units and enterprises, and use them for their use. Streets have no authority or resources to do things, so they work alone and are overwhelmed, which affects the actual performance of street management.

Due to the heavy burden on the streets and the lack of resources, a considerable amount of administrative work has naturally been transferred to the neighborhood committees. Residential areas bear too many administrative burdens. From counter-terrorism to family planning, from united front work to public security, all matters are carried out in the community. The personnel quality, organizational structure and working mechanism of neighborhood committees and residential area party branches cannot adapt to the thousands of lines of work that come with them. Secondly, the affairs within the jurisdiction of residential areas are relatively single and the scope of governance is limited, making it impossible to fulfill the important task of urban social management. Finally, because neighborhood committees are legally mass autonomous organizations and undertake so many administrative functions, they are bound to be criticized. Neighborhood committees bear too much of the cost of state control, which also affects residents' recognition of neighborhood committees. Some local owners even do not welcome neighborhood committees to be located in their communities.

There are big problems in urban social management under the "two, three, four" model. Administrative resources at the street level are limited and it is impossible to implement effective social management within the scope of the street. At the residential area level, too many administrative functions passed down from above have been taken over. The alienation of the status of mass autonomous organizations has led to poor functioning of neighborhood committees and an identity crisis. In this case, the “grid” approach to community management attempts to find a new unit between street dwellings. The most common approach is to artificially draw a number of grids between streets and residential areas, and inject administrative resources divided by lines into these small units. In addition, the designers of the reform hope to integrate various governance resources outside the administrative system, such as social and market resources of units, enterprises and individuals, through various means in the management grid. In the logic of this reform, the resources within the administrative system in the grid are reasonably integrated (resolving conflicts between sections), social and market resources outside the system are also effectively utilized, and various management information are exchanged, which all help solve the problem. Problems faced by the current street management system. Although this is logically true, once it is put into practice, it will encounter many practical problems.

3 Specific Case Models

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“3 X” Operation Model of Nanjie Street, Gulou District, Fuzhou

According to the Internet Based on the grid management work ideas, the streets are divided into 37 basic grids based on the principles of accountability, unit integrity and appropriate scale, combined with the actual conditions of Nanjie Street. A three-level party building work system has been constructed, "Street Working Committee - Community Party Organization - Grid Party Organization", and each grid has been equipped with "3X" grid forces, including administrators, coordinators, and supervisors members, as well as police officers, party members volunteers and other forces.

Since Nanjie Street started its grid management work, it has made full use of the technical means of the service management center to integrate the video resources of key road sections and key places in the jurisdiction, and combined the voice intercom system and GPS positioning to improve the street management center The ability to maintain stability and promote conflict handling. There were no fire accidents in the jurisdiction during major events, causing the street fire index to drop significantly compared with the same period last year.

During the inspection process, the grid coordinator will use information collection terminals to collect and manage information on key fire safety areas within the jurisdiction according to the nature of use, unit conditions, and equipment of fire protection facilities. It has achieved precise management of different types of units and categories, laying a solid foundation for the analysis and judgment of fire prevention and control work in the jurisdiction.

The "one grid and four members" operating model in Luohe, Henan Province

The "one grid and four members" operating model in Luohe, Henan Province solves the problem of social management: four members are configured in the grid: grid management Grid coordinators (community neighborhood committee managers), grid coordinators (organized cadres), grid police officers (police police), grid supervisors (veteran party members, 4050 personnel, National People's Congress representatives, etc.). Relying on the "grid", integrate community resources, deploy key staff, understand the people, places, things, things, and organizational information within the grid, and handle the demands of the masses and disharmonious factors in the community "within the grid" , forming a good situation in which "the community has a network, the network has a grid, the grid determines the people, and the people take their responsibilities", which has effectively promoted the sustained harmony and stability of the overall social situation. This model was reported to the Central Political and Legal Affairs Commission by the Henan Provincial Political and Legal Affairs Commission and was highly recognized by the Central Political and Legal Affairs Commission.

The "4 6" operation model in Dawukou District, Shizuishan, Ningxia

Each grid is equipped with a "four-person" team consisting of street cadres, community workers, decentralized cadres, and community police officers "And the "six members" composed of veteran party members in the community, 4050 personnel, low-income households, and people who are enthusiastic about public welfare undertakings, clarify their positions, responsibilities, and management scope, set up job service desks in residential areas, and publish their contact numbers, It is convenient for residents to report problems and express their demands in a timely manner. Establish an incentive and reward mechanism for social forces to participate in community management, realize hierarchical management of personnel, and form a new social management pattern of social collaboration and public participation with the grid administrator team as the main body and other volunteer service teams and mutual aid service teams as supplements. This model is listed as a classic case of central innovative social management.

Shanxi Changzhi's "Trinity" management model

Shanxi Changzhi's trinity of "party building, social management, and public services" grid-based social management service operation model "has With this 'handheld grid' system, problems at work are discovered more promptly, dealt with more proactively, responsibilities are clearer, and the service is more considerate. It truly achieves the goal of making people's lives happier, making society more harmonious, and improving urban management. More orderly effect." On the morning of June 18, at the handheld terminal distribution and training ceremony of the Changqing Street Grid Social Management Service Information Platform, holding the newly issued "handheld terminal", the grassroots information collector said happily . Since last year, the urban district has conscientiously implemented the spirit of the instructions of "paying equal attention to social management and economy" put forward by Comrade Tang Tao, member of the Standing Committee of the Provincial Party Committee and Minister of the Organization Department, and has carried out the "Grassroots Organization Construction Year" activity as a carrier, combined with reality and focused on innovation, to start to The district has built a grid-based social management service information platform that integrates "party building, social management, and public services", and explored and established a grid-based social management that "party building leads, platform supports, trinity, and open interaction" New service model. The urban grid social management information platform is a "three-in-one" and "four-level interactive" working platform that integrates party building, public services and social management. The supporting hardware facilities of the platform include six functions: investigation registration, accident handling, accident verification, emergency incident reporting, emergency incident verification and notification and announcement. Through handheld terminals, grid information officers can effectively upload information anytime and anywhere, get in touch with the district command center, ensure the smooth and efficient operation of our district's grid social management information platform, and use information technology to improve work efficiency and service capabilities.

Since the pilot project of urban grid social management services and the simulated operation of the information system for 6 months, we have collected 1,236 opinions from the masses and helped them solve more than 840 problems. We have effectively solved the problems at the beginning and resolved them in the early stages, building a It has established a new grassroots social management service model of "party building guidance, platform support, trinity, open interaction", which has been recognized and praised by the masses.

Other Zhoushan models

Zhoushan City’s “grid management, group service” information management platform

There are three chimneys at No. 83 Yangang West Road, Zhoushan City , using low-quality fuel to exhaust smoke day and night, more than 300 nearby residents complained. They reported it many times and had conflicts with the person in charge of the factory. At 9:20 a.m. on August 18, resident Wang Yalian sent a text message to the "Zhoushan Grid Management System" SMS number 10639393 to report this problem. Within 10 minutes, after being circulated at all levels in Zhushan Community, Jiefang Street, and Dinghai District, The matter was handed over to the District Environmental Protection Bureau. At 9:34 a.m., the environmental law enforcement personnel of the District Environmental Protection Bureau conducted mediation, issued a time-limited rectification notice, and promised in the system feedback to continue to pay attention to the incident.

Zhoushan City’s “grid management, group service” system platform has been running for three years, integrating nearly 30 departmental applications and solving a total of 60,000 similar problems. The completion rate reached 99. There are 200,000 recorded events, and the SMS platform has sent more than 18 million service SMS messages in nearly a year.

After inspecting the system, He Guoqiang pointed out: The grid management system integrates social management and service resources and strengthens the comprehensive management and stability maintenance mechanism. It is not only an innovation in grassroots social management work, but also an innovation in grassroots party building.

From the perspective of system construction, the first is to subdivide the management grid so that the entire grassroots management structure forms a meshed structure; the second is to establish a basic information management platform to integrate social management All aspects of basic data, including people, things, objects, places, institutions, etc.; and then by expanding information entry channels, such as text messages, phone calls, portals, security team members' door-to-door visits, other public security, judicial, petitions and other data interfaces, grassroots public sentiment is included, At the same time, establish a public sentiment analysis mechanism; integrate resources from relevant departments of social management to form a government resource linkage mechanism to provide unified management service functions to the society. At the same time, an assessment and evaluation system will be established to incorporate the operation of the entire system into a standardized supervision system.

From the perspective of mechanism construction, through the establishment of a management service team, all aspects of service resources are integrated; the responsibility of fragmentation and contracting is strengthened to implement management services; this management and service system is implemented through the whole Coverage, refinement, and diversified management services form a party-government-led, multi-party collaborative management service system. In 2009, Secretary Zhao Hongzhu issued a long instruction requiring the province to promote it and organized multiple on-site meetings. By the end of 2010, Zhejiang Province had fully established and improved the grid management service system. At the end of 2010, the system won the best case of grassroots party building innovation in the country.

Zhoushan City’s mass security index in 2009 was as high as 99, ranking first in Zhejiang Province. The total number of mass petitions from the first to the third quarter of 2010 dropped by 8.9 year-on-year. “Grid management, "Group service" promotes social harmony and stability from the perspective of information construction.

Zhengzhou Grid

The "grid" social public management information platform is an important means to realize an innovative social management service system. Through the division of physical and logical grids , achieving refined management of all-element information such as “people, places, things, objects, and organizations”.

Since the demand survey began in March 2012, we have invested more than 40 people to participate in the research and development of the Zhengzhou City Public Security and Social Management Information Platform System. Currently, Zhengzhou City Public Security and Social Management Information Platform System The information platform system has nineteen core functional modules, including "Work Dynamics", "Grid Map", "Organizational Structure", "Business Flow", "Goldwater Business", "Official Document Flow", "Statistical Reports", "Statistical Analysis", "Website Navigation", "Operation Management", "SMS Platform", "Special Website", "Instant Messaging", "Interactive Direct", "Supervision and Inspection", "Mobile Terminal", "Performance Appraisal", "Four-level early warning", "information sharing" ("grid" and "Xintongqiao" and "mayor hotline" realize data sharing and display through three systems), among which the core functions are introduced as follows :

Work updates: Users can view work updates published on the platform, such as work briefings, leadership activities and other types of work updates.

Grid map: Grid map contains administrative division information, basic information of grids at all levels, etc. Basic information such as people, emotions, things, objects, and organizations in the grid at each level is displayed step by step. You can intuitively see the grid's division location, geographical conditions, organizational personnel composition, society, nature, population, and grid responsible persons, etc. Information

Business flow: mainly manages social information business flow and ledger business flow. Through information collection, reporting, assignment and other operations, incident processing is completed according to certain procedures. The main functions include social situation business flow, social situation business inquiry, ledger business flow, ledger business inquiry, social situation business early warning, ledger business early warning .

Organizational structure: mainly manages institutions, personnel, positions, and work teams. The organizational structure is hierarchical according to affiliation. The contact information is mainly the contact information of the organization, and also includes the personnel and personnel contacts in the organization. Way.

Official document circulation: mainly manages the exchange of information between the Zhengzhou Municipal Social Security Administration Office and the county, city and bureau committees.

Level 4 Early Warning: Level 4 early warning is divided into four levels: "blue, yellow, orange, and red." The levels are represented by blue, yellow, orange, and red in order from low to high. Through the platform, counties and cities can issue early warnings to the first-level grid. The first-level grid can issue early warnings (and attach text message reminders) to the second- and third-level grids. The early warning can be raised, lowered, and lifted (with a text message reminder attached).

Supervision and inspection: Manage supervision and inspection information. The supervision and inspection module includes two sub-modules: supervision information management and accountability reporting.

SMS platform: It is divided into SMS sending, registered SMS, sent SMS, deleted SMS, SMS template, user grouping, sending statistics, SMS log sub-modules, which are used to realize SMS sending, viewing and other functions.

Statistical reports: The statistical information module mainly reports on information submission, investigation discovery rate, disposal rate, reporting feedback rate, case completion rate, comprehensive statistics (including completion of economic indicators, new towns query and statistics of data such as urbanization promotion work and urban management improvement work). It mainly includes functions such as social information statistics, ledger information statistics, key area statistics, platform collection statistics, social management office information statistics, and business information red and yellow card statistics.

Statistical analysis: Use graphs and tables to display social conditions, the number of discoveries and settlements in each month of the ledger.

Mobile terminal: synchronize and share data with the PC terminal. You can view social information business flow, overall statistics of social information information, overall statistics of ledger information and other information on the mobile phone.

Instant messaging: enables users within the platform to realize instant information interaction, information sending and other functions.

Special website: picture news, work updates, work briefings, notices and announcements, learning exchanges, typical cases, grid maps, and backend management. The information in the special website includes information added by the website background and information pushed from the social public management information platform.

Up to now, the overall usage of the system is good, including 198 entries in the first-level grid; 2997 entries in the second-level grid; 17350 entries in the third-level grid; 85319 person-in-charge entries; 599174 social information; ledger Information 221432; sinking personnel 270342 (involving one person sinking to multiple grids); task force 1839 with 6481 members.

Up to now, Zhengzhou Social Security Management Information Platform has held fifteen trainings, twenty-one regular meetings, six surveys, and a total of forty-two meetings.

Rural Grassroots Grid

Rural Grassroots Grid is the rural grassroots grid service management. It is a project of Longtan Street, Qixia District, Nanjing City to comprehensively improve the scientific level of social service management in Longtan area. In view of the agricultural-related characteristics of the Longtan area, we will create the innovative characteristics of rural social management of "rural grassroots grid, party and group friendship", formulate rural grid work goals, and actively explore new methods of rural grid management. By unblocking public opinion channels, changing service methods, promoting resource integration, and optimizing service management as the main methods, we will continue to deepen the connotation of grid-based social service management and improve the effectiveness of rural grid-based social service management. Gradually explore and study the operation mechanism of rural grid management by paying attention to system construction, scientifically dividing grids, innovating management models, and highlighting the characteristics of Longtan. It then weaves a rural grassroots network unique to Longtan and creates a distinctive new model of rural grid-based social service management in Longtan.