Office property management Service standards for office properties

Office property management is a specific management service transaction arising from the existence of office properties. In the transaction process, both the transaction price and the transaction relationship are involved.

The main transaction relationships include property ownership relationships, principal-agent relationships, and the mutual relationships between collective members in the public decision-making process. In addition, the subject of property management is closely related to disciplines such as economics, management, and sociology.

Office property service requirements

Scientific, institutionalized, standardized, high starting point

Due to the high technical content and wide management scope of modern office buildings, they are absolutely You can't just rely on experience. Property management companies should actively explore, formulate and continuously improve management systems so that the entire management work can be followed and evidence-based, so that office building management can embark on a scientific, institutionalized and standardized path. It is necessary to have a high-quality workforce, high-tech management methods, and high-standard management requirements. Only in this way can good management results be achieved.

Strengthen public security, strictly enforce access systems, and establish customer files

The security of office buildings is very important. It not only involves the safety of national, corporate and personal property and life, but also involves a large number of people. Industry, business, departmental confidentiality.

Since office buildings are generally open during office hours, security management is very difficult. Security precautions must be strengthened and various duty systems must be established and improved. Adhere to the inspection and registration system for entering and exiting the office building during non-office hours, adhere to the regular inspection system for building anti-theft and safety facilities, and adhere to the inspection system for handover after get off work.

Strengthen the security and central monitoring at the front and back doors, and insist on 24-hour inspections, striving to be foolproof. At the same time, property management companies should comprehensively establish customer files, familiarize themselves with customer situations, increase communication and understanding, and be aware of the situation to ensure the personal and property safety of customers.

Strengthen fire protection services and do a good job in fire prevention

Due to the large scale of office buildings, multiple functions, complex equipment, frequent personnel movements, and large amounts of decoration, high-rise buildings are subject to strong winds and are vulnerable to lightning strikes. , there are many fire hazard factors.

Therefore, office buildings have very high requirements for fire protection, and special attention should be paid to strengthening the management of fire protection work. It is necessary to educate employees and customers to abide by the fire and electricity system, clarify the person responsible for fire prevention, be familiar with basic fire protection knowledge, master the basic skills of fire prevention and fire fighting, strengthen preventive measures, regularly inspect and improve fire protection facilities, implement fire protection measures, and detect problems in a timely manner Process and completely eliminate potential accidents.

Pay attention to cleaning services

Cleanliness is one of the important standards for office property service levels and is related to the image of the office building. Since office buildings are generally decorated with a large number of high-end decorative materials with exquisite textures, cleaning is very difficult and requires high professionalism.

The property management company should formulate complete cleaning rules, clarifying the places that need to be cleaned, materials, cleaning frequency, inspection methods, etc. At the same time, regular inspections and cleaning should be strengthened to ensure that the lobby, elevators, and aisles are cleaned as soon as they are dirty, the office is free of debris and dust, the doors and windows are clean and bright, the conference room is tidy, and the tea sets are clean and disinfected.

Strengthening equipment management and facility maintenance

Ensuring the normal operation of equipment and facilities is the core task of office building operations. Property management companies should pay attention to the comprehensive management and maintenance of office building water and electricity facilities (including high and low voltage substation rooms, backup power generation rooms, high and low voltage cables and wires, water pipes and other facilities), and emergency measures should be taken for water supply and power supply.

Property management companies should pay special attention to the maintenance and repair of elevators, the inspection and testing of fire protection systems, and the maintenance and repair of air conditioning systems. There must be a sound inspection and maintenance system to conduct regular inspections and maintenance of public places and facilities, such as corridors, lobbies, elevator rooms, etc. Customers' equipment repair reports must be handled promptly and inspected regularly. It is necessary to ensure that the elevator operation rate is no less than 98%, the emergency power generation rate reaches 100%, and the fire-fighting equipment integrity rate reaches 100%.

Establish a service center and improve supporting services

The management of office buildings is actually a kind of service. In order to facilitate customers and meet their needs, office buildings should set up service centers.

The service center is responsible for helping customers handle check-in and check-out procedures, and solving related problems; providing various services such as inquiry and business, including providing some daily services, such as assisting in receiving visitors, responding to telephone inquiries, and providing typing, faxing, Copying and ticket booking services, etc.; providing other possible entrusted services, such as valet shopping, express delivery, etc.

Strengthen communication and coordination, and continuously improve work

Property management companies should strengthen communication with customers, actively solicit and listen to their opinions and requirements on management services, and conscientiously accept and handle them complaints and resolve their issues in a timely manner. Properly handle the relationship between all parties, coordinate and cooperate with the work of various government departments, and continuously improve the management model to make various indicators reach the advanced level of the same industry.

(The above answer was published on 2013-08-22, please refer to the actual relevant current home purchase policies)

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