Frequently asked questions of communication big data travel card; communication big data travel card is normal.

Frequently asked questions of communication big data travel card

1. Q: What is a "communication big data travel card"?

A: "Communication Big Data Travel Card" is a travel inquiry service jointly launched by China Telecom, China Mobile, China Unicom and China Information and Communication Research Institute, which can provide users with free certificates of the countries and domestic cities I visited in the past 14 days. Due to technical limitations and other reasons, all localities can use the travel card service as an auxiliary tool for epidemic prevention and control management, but it is not recommended to use it as the only basis for judgment. Please pay attention to the use risks when using, and make adjustments according to the actual situation.

2. Q: How to use the "Communication Big Data Travel Card"?

A: The query is initiated by the user. You can use the mobile phone software to scan the code to enter the inquiry page, or use WeChat or Alipay to search for "communication travel card" to enter the applet for inquiry, or directly log in to the "communication travel card" app for inquiry. When logging in for the first time, you need to enter your mobile phone number and click Get Verification Code. After the verification is successful, click Query to return the query result. For the second login, you can directly return the query results without verification.

The existing official inquiry channel of "Communication Big Data Travel Card" is 1) SMS inquiry: send SMS CXMYD to its operator for inquiry. 2) Web page query. 3) mobile APP query. 4) WeChat or Alipay applet query. 5) the State Council applet or national government service platform applet jump query.

3. Q: Can everyone use the "Communication Big Data Travel Card"?

A: Yes, as long as users of any one of the three operators, China Telecom, China Mobile and China Unicom, can use this service. However, new card users can only use the itinerary inquiry service after 14 days.

4. Q: What information will be displayed on the Communication Big Data Travel Card?

A: The information displayed in the "Communication Big Data Travel Card" includes: the encrypted mobile phone number of the user, the update time of the travel information, the color card, all the countries visited by the user in the past 14 days, and the domestic cities that stayed for more than 4 hours. Cities in medium and high risk areas will be marked with an asterisk.

5. Q: What does the color of the itinerary card represent? What should I do if the color is displayed incorrectly?

A: At present, green cards are displayed in all cities in China, including Hong Kong, Macao and Taiwan. If you travel to overseas countries and regions, Huang Ka will be shown. There are no red cards and orange cards at present. The specific definition and judgment rules will be set according to the epidemic prevention and control requirements issued by the government and adjusted in real time according to the dynamic information. If you find that the color card is not displayed correctly, you can contact the customer service of your operator for verification.

6.q: What are the rules for judging whether the itinerary card records city information? Will passing a city by train be recorded?

A: If you stay in a city for more than 4 hours, you will be judged as staying. If it takes less than 4 hours, such as passing through a city by train, it will generally not be judged as a resident, and the city where the high-risk area is located will not be recorded.

7. Q: What does the asterisk "*" on the itinerary card mean?

A: The "*" mark in the upper right corner of the visiting place indicates that there are medium-risk or high-risk areas in the city at present, but it does not mean that the user has actually visited these medium-high risk areas. * Note: The asterisk "*" has nothing to do with the user's personal health status, and is only used as a warning sign for medium and high risk areas, which is convenient for managers to check.

8. Q: How long does it usually take for the asterisk "*" on the itinerary card to disappear?

A: When your travel in the past 14 days does not include cities in high-risk areas, the asterisk will disappear by itself.

9. Q: When will the asterisk "*" in the travel card in high-risk areas be updated?

A: The asterisk will change according to the identification of the visiting place by the epidemic prevention department. Usually, according to the latest information released by local health and wellness committees, the asterisks of high-risk areas will be updated within 24 hours, and there is a certain time difference in data update. If there is any dispute, it is suggested that you communicate with the relevant epidemic prevention departments to determine the itinerary according to personal itinerary notes, accommodation documents, community certificates, etc.

10.q: What should I do if the itinerary inquiry is not allowed? I haven't been to A/I have been to B but I haven't shown it.

A: The travel card service uses base station data. In order to ensure continuous communication and achieve coverage without blind areas, the base station signals of the two places at the junction of administrative divisions may cross-cover, which may cause mobile phones to use the base station signals of neighboring cities without roaming. However, roaming query information is for reference only, and it is not recommended as the only basis for judgment. In addition, staying in a city for less than 4 hours will not be recorded. Overseas travel records require you to use international roaming service when you go abroad. If there is a serious deviation in the results, please contact the operator's customer service for verification.

1 1.q: What should I do if the itinerary card cannot find the itinerary?

Answer: The travel card analyzes the signaling data and bill data of the mobile phone, so the premise of having the travel data is that you have already generated these signaling and bill data in the process of using the mobile phone. In this case, you can try to make more calls, or turn off the Wi-Fi connection and use 4G traffic, and usually you can find the data the next day. In addition, if you are a "number portability" user, there is a certain time difference between user information synchronization and trip calculation, and the trip information calculation will be delayed by 1-2 days. * Note: In order to avoid the location deviation caused by the coverage of base stations in neighboring cities, the itinerary card is set to meet the judgment condition of living for 4 hours, and there are also some tips when making calls: in a day, the time span between the earliest call record and the latest call record needs more than 4 hours to meet the requirements and display the itinerary. The same is true for using traffic.

12. Q: It is prompted that "this user is a new card user within 14 days, and no inquiry is allowed". What should I do?

A: Based on the risk propagation cycle of COVID-19 14 days, the travel card will not provide travel inquiry service for users whose mobile phone access date is within 14 days. If this problem occurs, it is recommended that you communicate with the relevant epidemic prevention departments and determine your itinerary according to your personal travel ticket, accommodation documents, community certificates, etc.

13. Q: "Abnormal data query". What should I do?

Answer: Travel card inquiry needs to be carried out under the condition of unobstructed network. If your network is blocked, an error message "data query abnormal" may appear; In addition, if conditions permit, you can try to switch to another mobile phone to check the itinerary with the same number. If you can query normally after changing your mobile phone, it means that it is a problem with the original mobile phone, and you need to check whether the original mobile phone has relevant security or interception settings.

14. Q: What should I do if I am prompted for "illegal access"?

A: If the prompt of "illegal access" appears, it is usually caused by the inconsistency between the mobile phone system time and Beijing time. It is suggested to adjust the mobile phone system time and Beijing time in the settings before the inquiry. If you still have problems, please contact your operator's customer service immediately.

15. Q: Why can't I receive the SMS verification code or prompt "Sending SMS failed"?

A: You can judge by the following questions: Is there a blacklist of software interception or SMS reception? Is the mobile phone in arrears? Is the network signal in the current position good? Did you take the initiative to ban value-added services? In addition, if it is during peak hours, there may be too many requests in a short time, which may lead to SMS congestion. It is recommended to wait for a while and try again. If all the above problems are solved, you still can't receive the verification code, please contact your operator's customer service immediately. In addition, it is recommended to download the APP version of the "communication travel card" mobile phone, and the APP provides one-click login service, which can save the process of sending and receiving verification codes.

16. Q: When will my itinerary information be updated?

A: Every morning at 8- 10, the data of the previous 14 days will be updated uniformly. The user's travel calculation for the first 14 days is completed in the background of the operator, and the result will be delayed by one day. For example, the travel data in the previous 14 days before September 15 is calculated on September 15.

17. Q: Why can the "Communication Big Data Travel Card" accurately prove my location?

A: "Communication Big Data Travel Card" analyzes the signaling data of the mobile phone, which is obtained through the location of the base station where the user's mobile phone is located. The collection, transmission and processing of signaling data are highly automated, and there are extremely strict security and privacy protection mechanisms, which have high authenticity and accuracy.

18. Q: What types of mobile phone numbers does the travel card support?

A: At present, the itinerary card can support the inquiry of the general mobile phone number, "one card with many numbers" and "port number to network" of the three major domestic operators; Mobile phone number inquiry of overseas operators is not supported; Virtual operator mobile phone number query is not fully supported, so the accuracy of the query result cannot be guaranteed.

19. Q: What is the contact information of customer service?

A: If you can't open the webpage, receive the verification code or have problems with the itinerary inquiry during use, please immediately call the customer service hotline of your operator or the familiar telecom 10000/ Mobile 10086/ Unicom100/kloc-0.

Note: There may be deviations in the service data of "Travel Card", so please pay attention to the use risks and make adjustments according to the actual situation. As a public service, the itinerary card can be used by users to prove their itinerary. The management department can use the data of the itinerary card as a reference, but if the user can't find the data during the itinerary inspection or the query result doesn't match the actual itinerary, it is recommended to comprehensively judge the inspection result by combining the air ticket, air ticket or other supporting materials provided by the user.