Government Service Center—Work Summary of Window Staff

Government Service Center-Window Staff Work Summary

Government Service Center-Window Staff Work Summary, A new journey is about to begin, new tasks are inspiring, and in the new era In this year, I will keep pace with the times, pioneer and innovate, and work hard. Let’s take a look at the work summary of the government service center-window staff. Government Service Center-window staff work summary 1

Since 20xx Since entering the Approval Center in 2018, our window staff have continuously improved the working methods of the window and improved work efficiency under the correct leadership of the central leadership and bureau leaders. We have always adhered to the principle of "obeying leadership, uniting comrades, studying seriously, and working hard". The central service concept of "people-oriented, customer-oriented", high standards and strict requirements have firmly established the purpose of serving the people wholeheartedly and a correct outlook on life. The window’s work for the past year is summarized as follows:

1. Strengthen the image and improve one’s own quality

In order to do their job well, our window staff follow the “Government Service Standardization” carried out by the center , "Window Service Standardization" and other activities, be able to carefully compare and self-examine, and always pay attention to the window image. After continuous learning and exercise, and efforts to improve our own quality, we have been able to master the work procedures and work skills of this window.

2. Be strict with self-discipline and continuously strengthen work style construction

Our window staff implements the A and B post system in accordance with the requirements of the center, ensuring that those who come to our bureau’s window to handle services can be processed immediately . At work, we can standardize our words and deeds with systems and disciplines, strictly abide by the various rules and regulations of the center, respect leadership, unite comrades, be modest and prudent, actively accept the opinions put forward by the center, and constantly improve the work of the window.

3. Standardize the approval behavior and make the approval process public

Our window is based on the "Administrative Licensing Law of the People's Republic of China", "Hebei Province Urban Appearance and Environmental Sanitation Regulations", The "Urban Road Management Regulations" and other relevant laws and regulations, in accordance with the regulations and management requirements of the center, have formulated service guidelines to facilitate the masses and facilitate their supervision, disclosing the approval matters, approval basis, approval conditions, approval procedures, commitment period, and fees Standards, as well as the need to submit sample application texts.

4. Civilized administration and enthusiastic service

Our window staff always keep the service purpose in mind during their work, constantly optimize their service awareness, be warm, thoughtful, civilized and courteous, and treat the service objects with sincerity. There is a greeting sound, a reply sound when asking, and a farewell sound when leaving. Administrative licensing matters will be accepted in a timely manner. If the application materials are incomplete or do not meet the legal form, the applicant will be notified on the spot all at once, and those who meet the conditions will be processed as early as possible within the valid working days.

5. Strengthen functions and improve speed and efficiency

According to the requirements of "standardization of government services" proposed by superior departments and the government affairs center, our window refers to the vacancies The spiritual content of the accepted documents is combined with the actual situation of the unit, the approval process is compressed to a minimum, and the provision of materials is closely related to the actual situation, which greatly improves the efficiency of administrative licensing matters.

6. Obey leadership and abide by rules and disciplines

Our window staff actively participate in various activities organized by the center, conscientiously abide by the center's rules and regulations and work and rest time, and insist on duty Sign-in and listing services have established a good window service image.

Work ideas for 20xx

(1) Continue to work hard to learn business and consciously abide by all systems and work disciplines formulated by the Government Service Center. We will further clean up the administrative approval projects, content and processes and standards to achieve strict standardization of administrative approval items, processes, and service guidelines.

(2) Strengthen learning, improve service quality, and make the window a first-class service platform with the simplest and shortest procedures, the best service, and the highest efficiency. Strictly follow the procedures and time limits to accept, review, report, issue certificates, and record administrative approval matters in accordance with the law, and conscientiously perform the business approval and acceptance responsibilities assigned by the bureau.

(3) Enhance the awareness of work innovation, carry out work creatively, actively learn from advanced windows, maintain a highly responsible attitude towards work, do all the work down-to-earth, and make every effort to ensure that the on-time completion rate reaches 100 ; The public satisfaction rate for business handling and consultation reception reached 100, and there were no complaints throughout the year. Establish a good image of government services. Government Service Center - Window Staff Work Summary 2

In 20xx, our bureau conscientiously implemented the "Sichuan Provincial Government Service Supervision and Governance Measures" in accordance with the requirements of the 20xx work goals issued by the Municipal Party Committee and the Municipal Government. With the goal of building a "government service window with first-class services and satisfying the masses", we adhere to the "high starting point, high standards and high efficiency" of the government service center window work, firmly establish a sense of service, and better complete the various work objectives and tasks of the window . According to the requirements of the "Notice on Carrying out the Annual Target Performance Assessment of the Window of Various Departments of the Municipal People's Government Service Center in 20xx" (Chengzheng Center [20xx] No. 54), in accordance with the "Interim Measures for the Target Performance Assessment of the Window of the Municipal People's Government Government Service Center" 》 (Chengzheng Center [20xx] No. 34), carefully self-examination, and the score is 100 points. The relevant situation is now reported as follows:

1. Standardized construction situation

In 20xx, in accordance with the requirements of the Municipal Government Service Center, the bureau window staff strictly abide by various rules and regulations and work Discipline, uniform dress, wearing a badge when on duty, identity boards, office supplies, office equipment and office materials placed neatly and orderly, going through leave procedures in accordance with regulations when going out for work or private reasons, and abiding by computer network operating procedures and office equipment usage regulations , do not engage in anything unrelated to work during working hours; obey the work arrangements of the center and actively participate in meetings and activities organized by the center. The window discloses the legal basis, office phone number and commitment time limit for administrative approval matters, and produces a unified format service guide to facilitate the general public's access and inquiry, and consciously accepts the daily supervision of the masses.

2. Window services

(1) Strictly implement the centralized handling system for administrative approval matters for production safety. Our bureau has a window and a chief representative in the municipal government service center to handle 14 administrative approval matters for production safety. In March, in accordance with the principle of "what should be done must be done", our bureau once again issued the "Notice on Unifying the Handling of Administrative Approval Matters at the Window of the Municipal Work Safety Supervision Bureau of the Municipal Government Government Service Center" (Information Safety Supervision Letter [20xx] No. 52), requiring all district (city) and county work safety bureaus and relevant enterprises to go to the window of the municipal work safety bureau of the municipal government service center to handle all administrative approvals; each office of the agency is not allowed to accept any administrative approvals on its own, and "double acceptance" is strictly prohibited and "extracorporeal circulation."

(2) Handle administrative approval matters for production safety in accordance with the law. As of December 24, the window of the Municipal Work Safety Bureau of the Municipal Affairs Service Center had received 1,170 cases, accepted 1,158 cases, and settled 1,063 cases, of which 22 cases were handled. All matters were completed on time within the promised time limit. It was 100, and there was no case in the whole year that the matters accepted could not be completed on time due to the responsibility of the window staff.

(3) Enter relevant information promptly and accurately. In accordance with the relevant regulations of the Government Service Center, the window staff will carefully review the application materials in strict accordance with the requirements of relevant laws and regulations when accepting applications at the window. For those who meet the conditions, they will register the applications and receive them on the spot and enter them into the Government Service Center for processing. system and issue a "Notice of Acceptance" to the service recipient. This year, our bureau accepted all 1,170 administrative approval applications, and all their data were entered into the municipal government service center's handling system or reported promptly in a timely and accurate manner.

(4) Implement the first inquiry responsibility system, one-time notification system and service commitment system.

When the window staff initially review the application materials, they can inform those who do not meet the conditions at one time of corrections, which facilitates the people who serve and improves the quality and efficiency of the work; for situations that cannot be resolved, the window staff will follow the principle of first asking and taking responsibility. Do not shirk or argue, actively contact the relevant business offices of the bureau, and explain the work enthusiastically and meticulously; for matters that do not fall within the scope of the job, patiently and specifically inform the corresponding window for consultation or processing, and accurately inform the location of the relevant window Or the phone number of the relevant department; when there is a large number of things in the work of receiving goods, the window staff can automatically extend the working hours and work overtime to accept the application matters, paying attention to the urgent needs of the people, thinking about what the people think, and realizing the service commitment.

(5) Provide warm and smiling services to the public. The window staff always pay attention to appearance, maintain a good mental state, and insist on serving with a smile. Warmly receive calls and visitors, answer questions patiently, provide positive guidance, and behave in a kind and appropriate manner. Since the beginning of this year, the window *** has received more than 4,000 consultations from the masses (including telephone consultations). Because of the high-quality service, we received 36 feedback cards and 2 pennants from the people who served us.

3. Integrity and self-discipline

The window staff always strictly abide by the relevant regulations on integrity and self-discipline. During the review and acceptance process, they insist on honest office work and fairness. Review, do not show favoritism, handle affairs impartially, and resolutely put an end to the occurrence of dishonest behaviors such as "eating, taking, getting stuck, and asking for". For the people who come to work, regardless of their status or close relationship, they can treat them equally, receive them warmly, and handle them seriously, always keeping in mind that their words and deeds represent the image of the government. Keep the window work "fair and sunny" and achieve no complaints throughout the year.

4. Window system construction

Strictly follow the relevant requirements of the center to strengthen its own window construction and improve the leave system, work and rest system, attendance system and reporting and instruction system. Dress uniformly according to the requirements of the center, use civilized language, place office supplies, computers, and work materials in a unified manner. During working hours, sit in a dignified posture, do not play around, do not skip work, and strictly abide by the relevant regulations on computer security and network management of the Government Affairs Center. The administrative approval matters processing materials are archived and kept intact.

5. Outstanding achievements in work

(1) The department attaches great importance to and supports it and actively cooperates with the work of the Municipal Affairs Service Center. First, the bureau leaders attach great importance to window work and the selection of window staff. They held a bureau party group meeting, studied and decided to select personnel with strong professional capabilities, high comprehensive quality, and familiarity with administrative approval matters as window staff, determined the chief representative of the window, and maintained The staff were stable throughout the year and successfully completed their own work and the work temporarily assigned by the center; secondly, they actively supported and cooperated with the window work of the Government Affairs Center and fully guaranteed the necessary office conditions for the window. The department responsible for the window business provided careful guidance on the business. Timely convey the latest work updates to the window staff, and the front and back offices work together to serve the masses; third, the main leaders of the bureau and relevant leaders insist on going to the window at least once a quarter to care about and guide the window politically, work and life work, communicate and communicate with the relevant leaders of the center and the window staff in charge in a timely manner to ensure the smooth development of the window work.

(2) Actively participate in parallel approval work. In June, in order to implement the spirit of the instructions of Secretary Chuncheng and Mayor Honglin on the parallel approval work to be broken through as soon as possible, according to the requirements of the Municipal Party Committee and the Municipal Government, our bureau actively cooperated and participated in the parallel approval work. Incorporate the processing of "Hazardous Chemicals Business License (Certificate B)" into the scope of parallel approval, provide legal basis, create approval process, optimize work links, shorten the processing time limit, and conscientiously do a good job in innovation of approval services.

(3) Actively promote online disclosure and improve work efficiency. The application forms and service procedures for matters handled by the Municipal Service Center and the Municipal Safety Supervision Window are published on the website of the Municipal Affairs Service Center and the Municipal Safety Supervision Bureau. Applicants can conveniently and quickly understand and download the application materials and processing procedures for administrative approval matters. , charging situation and processing time limit, improving work efficiency.

(4) Earnestly implement the internal centralized processing system for administrative approval. In accordance with the unified arrangements of the municipal party committee and the municipal government and the spirit of the instructions of Secretary Chuncheng that "all administrative approval matters and processing links of various departments at the municipal level must be concentrated in one department," our bureau established an administrative approval department on December 5, 20xx This department centrally handles administrative approval matters and unifies approval (review or approval), coordination, governance and process reengineering.

(5) Optimize processes, reduce links, shorten time limits, and streamline materials. Since the beginning of this year, in order to facilitate the public, our bureau has done a lot of work in optimizing service procedures, reducing service links, and shortening service time limits. First, in accordance with the requirements of the Municipal Affairs Service Center's "Notice on Modifying and Standardizing Service Guidelines", in March, the original 10 service guidelines for production safety administrative approval matters were studied one by one and further modified and standardized to make them More scientific, reasonable and efficient; second, this year’s newly added fireworks and firecracker business (wholesale) licenses, preliminary review of hazardous chemicals safety production licenses, safety filings for highly toxic chemical use units, and preliminary review of safety production licenses for non-coal mining enterprises and other 4 administrative approval matters, proactively optimize the service process and reduce the approval process; third, in accordance with the requirements of the "Emergency Notice of the Municipal People's Government Government Service Center on Further Compressing the Approval Time Limit" (Chengzheng Center [20xx] No. 32), after repeated Through demonstration and research, the processing time limits for 13 of the 14 administrative approval items have been shortened to varying degrees compared with the statutory processing time limits. Three processing matters, including "Preliminary Review of Fireworks and Firecrackers Safety Production License", "Completion and Acceptance of Design Review and Acceptance of Safety Facilities for Non-Coal Mining Projects" and "Preliminary Review of Hazardous Chemicals Safety Production License", have been shortened from the statutory 20 working days to 5. working days; "Hazardous Chemical Construction Project Safety License Processing." Government Service Center - Window Staff Work Summary 3

The year 20xx was a year of rapid economic development, prosperity and glory for our district. Over the past year, our window staff, under the leadership of the district committee and district government, under the guidance of the hall leaders, and under the professional guidance of the leaders of the district land and resources bureau, have followed the work arrangements and requirements of the district committee and district government, based on reality, and closely focused on the government service center work, do a solid job in all tasks, continuously improve the scientific level of party building work, further strengthen mass line education and practice activities, create a good atmosphere of honest administration, acting in accordance with the law, and standardizing behavior, and promote the various work of our bureau window It has developed well and quickly and has achieved certain results.

This year’s work is now summarized as follows:

1. Carry out in-depth educational and practical activities on the party’s mass line

The activities focus on maintaining and developing the party’s advanced nature and purity, with the Fengnan spirit of "morality, fraternity, openness and innovation" and in accordance with the general requirements of "loving Tangshan and making contributions, loving Fengnan and emphasizing dedication, loving the position and comparing one's position", the top-down in-depth carry out. My window adopts a method of combining concentrated learning and independent learning to conduct study and education, listen to opinions, check problems, carry out criticism, carefully take study notes and write down experiences. Through in-depth implementation of the Party's mass line education and practice activities with the main content of being pragmatic and honest for the people, efforts will be made to solve outstanding problems that the people strongly reflect and improve the ability to do a good job in mass work under the new situation. Based on the opinions and suggestions put forward by comrades, especially after the feedback from the party organization, we conducted careful study and analysis, and conducted a deeper analysis of the causes and harms of existing problems, achieving self-education, self-improvement, self-improvement, and The purpose of correcting shortcomings and enhancing party spirit.

2. Carry out land registration and certification to protect the legitimate rights and interests of right holders.

Registration in accordance with the law is the only way to safeguard the legitimate rights and interests of land users. Up to now, with the main line of serving the overall economic situation and the purpose of protecting the legitimate rights and interests of land rights holders, we have handled 6,853 land registrations of various types, including 6,553 registrations of state-owned land use rights and 15 registrations of collective construction land use rights. , 285 mortgages were registered.

3. Strengthen business learning and improve business level

This year, under the arrangement of superiors, our window carefully organized staff to participate in business training and participated in the qualification training for land registration personnel in Hebei Province. Hebei Province Land Registration Information Dynamic Supervision and Inquiry System and Existing Land Registration Information Compilation and Summary Training have improved the overall business level.

In order to learn to use the XX municipal-level urban cadastral management system, the bureau leaders specially invited business personnel from Beijing Super Map Company to come to our bureau and central window to provide guidance and learning, and are preparing to organize personnel to go to the municipal bureau to continue learning the new system.

4. Actively cooperate with various important tasks assigned by the center’s leaders

Our window staff actively cooperated with various important tasks assigned by the center’s leaders and completed the tasks perfectly. During this period, the help center edited and compiled various promotional materials such as the "Window Notice of the XX District Government Service Center of XX City".

5. Actively explore and launch new measures at work

In response to the call of superior leaders, in order to better serve the masses, with the approval of the leaders, the transfer procedures for second-hand houses were handled At the same time, the original land transfer link was eliminated, so that the registration business could be completed in one step, bringing practical convenience to the people.

At the beginning of January this year, our window introduced the cadastral certificate issuance system, canceling the original handwritten certificate, making the processing of land certificates more standardized and streamlined, and achieving synchronized networking and dynamics with the provincial and municipal land and land systems. supervision.

Outlook for future work:

1. Continue to implement the party’s mass line educational practice activities;

2. Continue to do Carry out daily land registration certification work;

3. Carry out educational work to improve the professional quality of all employees and cultivate service concepts;

Pay attention to the development of political ideology, laws and regulations, and professional education among all employees Education in theory, professional skills and civilized services are provided to improve the overall quality of all employees. Mobilize the enthusiasm and creativity of window personnel.

4. Organize window staff to master and use the urban cadastral management system

In 20xx, the land registration work of our bureau will continue to use the XX municipal-level urban cadastral management system and implement unified management to provide Therefore, our window staff must continue to make efforts to organize learning so that they can operate and apply it skillfully at work.