How to write a summary of continuing education and training for electric power personnel?

Looking back on the course of this year, under the guidance and training of leaders at all levels, with the care and help of old comrades and colleagues, and under the influence of * * culture, I gradually grew from an ignorant and immature college graduate to a new era employee in the big family of * *, and successfully completed the transformation from a student to an employee's self-role. In this year's internship, no matter in which production department, I have come into contact with the frontline workers at the grass-roots level of the power system. I have learned a lot from them, not only the basic knowledge of power system and the practical operation skills in the production site, but also their dedication, hard work, hard study, unity and cooperation, quality service and selfless dedication. For me, this is a lifelong benefit.

First, through the systematic study of the master plan of * * Company, I deeply feel that * * Company is a large central enterprise with excellent corporate culture, which will build * * Company into the foundation of the strategic objectives of a leading domestic and internationally renowned enterprise with management, service, integration and modernization. Before joining the work, facing the severe employment situation in China, I think that as long as I join the work, do my job well and solve the problem of food and clothing, I can be a qualified citizen. Through the education and training of new employees and the in-depth study of the overall planning of * * company, I came into contact with the excellent corporate culture of * * company, including the company's purpose, mission, strategic objectives, development ideas, theme image, corporate philosophy, etc. These are the management essence of the world's top 500 companies. By learning specific cases and work experience, my thoughts have been sublimated and I have deeply felt * *. Feel the connotation of * * policy "take the initiative to assume social responsibility and do a good job in power supply", and continue to learn and practice * * culture is an important content of my future work.

Secondly, during the internship, through the contact with the first-line power workers at the grass-roots level, I think their spirit of loving their posts and being dedicated is worth learning. The spirit of dedication and love for posts is everywhere, which is reflected in the fact that line workers climb mountains and mountains, fight the scorching sun and snow, and ensure the smooth transmission lines; Reflected in the day and night monitoring and repeated cautious operation of substation operators to ensure the safe operation of the power grid; Reflected in the bright lights that designers light up at night, working overtime to carry out engineering design and speed up the pace of power grid construction; It is reflected in the smiling faces of the employees of the electric power customer service center and their sincere service to thousands of users in Qian Qian. It is a small flame in my heart, which illuminates my cognition of work and arouses my enthusiasm for work. Now I recall the practice of following the line workers over mountains and exposed to the hot sun many times in September. At noon, I was hungry in the mountains, but the electric workers still sweated in the hot sun overhead, without complaining at all, because this is one of the most common working scenes for electric workers. At that moment, I was deeply moved by their dedication and love for their posts for the first time, which made me realize what a job is, what a task is and what a responsibility is. Then, all the teams and groups in other production departments felt the same emotion, especially in the power customer service center. Faced with the payment of tens of thousands of residents' electricity bills and the expansion of the power industry, several power workers worked in shifts all the year round, without holidays and weekends, and often forgot to drink water after a busy morning. This made me realize that it is actually a sacred and beautiful thing to love and take work seriously, and power workers showed a special beauty when they worked hard. This dedication will be an inexhaustible asset in my life and will be carried forward and passed down in any post in the future.

Thirdly, through this year's rotation internship, I feel that learning will be the subject of my life. How to apply the theoretical knowledge learned in school to work, find out the shortcomings and make up for them, and study the unfamiliar power professional knowledge hard is a problem I have been studying. Because I majored in liberal arts, I diligently studied the professional skills and knowledge related to power in various departments and teams during my internship. I believe that learning is a lifelong career, and "learning at work, working at study" has always been my philosophy. I learned a lot about the basic knowledge of power facilities, the types of poles, the components that make up the line and so on. In Longshan substation, I learned about the composition and equipment of the substation, the importance of "two votes and three systems", the safety measures of operation, and the prevention and control measures of various dangerous points. By consulting data and observing the operation of substation personnel. In the design consulting company, I learned the basic operation of cad software, and realized the whole process of operation and design of blueprint machine through actual drawing and blueprint. During the six months of internship in the power customer service center, I learned the basic knowledge of power system and the professional skills and knowledge of accepting electricity business in books, which enabled me to answer most basic electricity problems in the face of customers and have been able to accept the basic business contact work in electricity consumption. But the knowledge I want to master is far from enough, and there are still a lot of knowledge and skills to learn. I need to redouble my efforts in order to do a good job in the future. Only by studying hard, studying deeply and practicing more can I "know the truth" earlier.

Fourthly, through one year's study and practice, I have seen that the spirit of unity and cooperation of electric power workers is the key to do all the work well. Unity is strength. This wise saying profoundly expounds an important spirit in our work. Any work is inseparable from everyone's cooperation. As the saying goes, "a drop of water can't make a sea, and a single tree can't make a forest." As one of the top 500 enterprises in the world, China Southern Power Grid Corporation needs the efforts of all people. * * The team concept of the master plan simply expounds the necessity and importance of unity and cooperation. At the beginning of the internship, we first learned to understand * *, felt the culture of * *, and got a preliminary understanding of the team concept. Combining my previous experience in the school student union and my internship in a famous enterprise, I deeply understand the importance of unity and cooperation. During this year's internship, I felt this spirit of harmony and unity in every department, every team, especially the grass-roots production team. Many tasks require the cooperation of many people. For example, in the actual switching operation at the substation production site, the substation operators must sing the tickets and repeat the procedures correctly before they can operate. It is this spirit of unity, cooperation and mutual support that inspires everyone to accomplish various tasks brilliantly.

Fifth, through this year's internship life, the consciousness and spirit of quality service of grass-roots production team members is an example for me to learn. Because I have been practicing in the power customer service center for more than five months, I have a particularly profound experience in the quality service of the power supply industry. Customer service center is a window for power enterprises to face the public, and the quality of window service directly affects the image of power enterprises. In practical work, facing different types of power customers, I always keep in mind the service concept of "endless service" and strengthen my sense of quality service. Smile, enthusiasm and kindness are compulsory courses in my work. I study and practice how to communicate with customers better, how to answer customers' electricity problems more patiently and how to face emotional words at work. I remember one day at noon during my internship, when I was about to get off work, I met a customer with changeable emotions. She refused to cooperate with me to complete her application for change of electricity consumption without any reason, and began to make personal attacks with fierce words. I felt wronged and indignant at that time, but as the "window" image of the power supply bureau, I didn't quarrel with this customer, and continued to communicate with her with a smile, using words carefully and being polite. Persuaded by my colleagues and me, her mood gradually improved, and finally she successfully completed her business and left with a smile. After she left, I finally shed tears of injustice. There are many similar cases in the customer service center. The staff of the center are willing to bear the brunt of the image of the window of the power enterprise, strive to practice the concept of quality service, and accomplish all the work well. During my internship, I have been trying to put my role in order and hone my character, taking all major and minor matters seriously. * * The company's service concept of "endless service" will benefit me a lot.

There is a saying in The Analects that "learning is not bad". It is very beneficial for me to stop and look back and sum up the experience and lessons on the way forward. The past year was the first year of my growth. Thank you for your guidance and help. Now I am an intern in the electric power customer service center, and I am a production team at the grassroots level. I love my post and work. Only when I take root at the grassroots level can I learn the essence of power enterprise work. In my future work, I will conscientiously sum up my experience, strengthen my professional skills, keep a positive attitude at all times, and strive to be a qualified outstanding person.