Detailed work flow and work summary of the beautician's shop

The beautician’s detailed work process and work summary

1. Before leaving the store:

1. Understand the store clearly How often you do the activity and what kind of activity you do (body or facial).

2. Before the art instructor leaves the store, call the boss to confirm the training time and expert meeting time. Introducing experts and inviting customers.

3. Understand the store’s payment, inventory, and prices of all products in stock.

4. If a beauty instructor has been to this store before, communicate with the teacher to learn more about the situation of the beauty salon.

2. After arriving at the store:

Day 1: Morning

1. Introduce yourself and the identity of the expert;

2. Establish the purpose of opening this store with the boss ***:

A. Improve the performance of the beautician;

B. Improve the professional knowledge of the beautician;

C. The products create an atmosphere in the store (posters, X display racks, product displays, etc.);

3. Communicate with the boss.

A. The boss will do the performance he wants to achieve in this meeting;

B. After understanding the boss’s ideal performance, transfer the pressure she puts on us and turn passivity into initiative . For example: the boss wants to achieve a performance of 100,000 yuan. We can achieve this performance, but it depends on the cooperation of the store. If we want to achieve the ideal performance, we must invite quality customers who can settle accounts with the boss. If a customer can With a consumption of 3,000, we will definitely be able to place an order for every two customers. If we want to reach 100,000, we must place at least 30 orders, and the number of invited customers should be more than 60. When the desired performance is linked to what the beauty salon itself has to do, the boss will feel his own pressure and value us;

C. The reward policy for beauticians must be implemented. It helps to mobilize the enthusiasm of beauticians. Only when beauticians actively cooperate can they do better. The beautician makes an appointment with the customer, follows the order, presses the order, and the beautician counts the commission. If the appointed customer cannot follow up in time, the beautician can help. If it is done by another beautician, a part of the commission can be taken.

D. During the three days of the meeting, the store must fully cooperate. The beautician cannot take leave or make products of other brands;

E. Ask the boss to be the host of the meeting. The beautician teacher introduces the experts, and teaches the beautician to introduce the teachers and experts. The boss must accompany you throughout the training and meetings;

F. Customers invited to the meeting must be high-quality Type A customers.

G. The time for the expert’s consultation this time is arranged by us. After this meeting, whoever pays first has the right to choose the date of the next consultation first.

4. Cooperate with the store owner to make promotional slogans, posters, X display racks, hang banners at the entrance of the store, and display products in the store, requiring visual occupation

5. Training every morning 3 hours, assessment in the afternoon.

Training

Ask the boss to introduce you to the beautician. Before introducing yourself and the beautician, record the name and phone number of the beautician.

First of all, mobilize the enthusiasm of beauticians, focusing on training on corporate culture, invitation skills (emphasis on promoting experts), and product selling points.

Invitation skills: Use your strength to make it effortless. For each type A customer invited by the beautician, the expert will fully cooperate.

A. When training on the product, be sure to open the product and let the beautician experience it. If the boss disagrees, tell her that in order for beauticians to sell products better, they must experience the effects of the products themselves.

B. After experiencing the product, start product training.

When the product training is basically completed, it is enough to explain the different reactions of different beauticians after using the product, so that the beauticians can have a better understanding of the product. Beauticians are required to memorize the symptoms after using various products and explain these symptoms to customers before each use of the products.

C. After the training, you will be given half an hour to deepen your memory. If you have questions you don’t understand, you can ask and answer them.

D. After the training, summarize how many customers the beautician needs to treat and make the first appointment.

The morning training is over and there will be an assessment in the afternoon.

Afternoon:

1. The first assessment. From this assessment, you should roughly understand the advantages of each beautician and what type they belong to. The types can be divided into sales type and technical type. Type, professional knowledge type, paving the way for experts to arrange their work after arriving in the store.

2. Assess your invitation skills and conduct a preliminary analysis of the customer with the beautician.

3. If you have time in the afternoon, you can conduct training on techniques. When training techniques, you can demonstrate on beauticians who have typical problems (shoulder pain, back pain,,,). Each beautician needs to know how the product looks before and after it, and be convinced of the product.

3. After the teacher’s technique training, the beauticians can practice with each other.

Tell the beautician to have a formal assessment tomorrow. Let them create their own reward and punishment system.

Note: Rewards can be communicated with the boss to send products to beauticians, and punishments can be set by them themselves, but they cannot be related to money or cleaning, as this will discourage beauticians.

The first day of work is over.

The next day

1. Hold a morning meeting before going to work to mobilize the enthusiasm of the beautician (you can teach a dance).

2. Assess the beautician’s understanding of the product.

3. Implement rewards and punishments.

4 Set goals. Once the beauticians have a certain understanding of the product, let them set goals and determine how much performance they want to achieve.

5. Introduction to training experts, expertise, cases, invitation skills and precautions during meetings (customers you know should be arranged in separate rooms, and the atmosphere of the experts in the store and during consultations should be created). Everyone is asked to record carefully. The above content will be assessed the next day.

1. Understand the customer situation in the store with the boss and classify the customers. It is necessary to understand each customer's consumption direction, and if conditions permit, understand the customer's preferences. In order to better serve customers and place orders during expert consultations.

2. A. Help beauticians analyze customers.

Definition of high-quality customers:

1) Spend at least 8,000 yuan per year in the file.

2) The project has been completed or there is not much left, and the project can be renewed.

3) Those who have physical conditions and pay attention to health care.

4) The boss’s loyal customers.

5) Trumpet-type customers.

6) A single project can complement the project we are doing.

7) Those who have the willingness and ability to consume.

B. Arrange for the beautician to call and invite customers. Preliminarily determine the number of attendees.

C. Conduct assessment of techniques and provide encouragement.

The assessment will be conducted in the afternoon, and the assessment requirements must be strict.

The third day

1. Hold a morning meeting, focusing on positive and encouraging language.

2. Assessment of expert profiles, expert cases, precautions during meetings and other knowledge.

3. Implement rewards and punishments. The reward and punishment system is based on what they have set before.

4. Let the beautician invite the customer again. Arrange the time according to the customer types that have been classified before, from high to low.

Afternoon:

1. Arrange the coordination and division of labor for beauticians who have been classified into categories before: sales-oriented arrangements to cooperate with experts to place orders, technical arrangements for practical operations, and professionalism Knowledge-based arrangements are explained to customers.

2. Decide with the company when the experts will arrive, and coordinate with the boss about the experts’ meals and accommodation.

3. The expert’s consultation time is from 11 a.m. to 19 p.m. Please let the shop owner arrange the time.

4. Confirm the customer’s time again.

5. Randomly check the beautician’s understanding of the products and expert knowledge. If you are unfamiliar, continue to deepen your memory until you are familiar with everything.

6. Ask the beautician to go home and have a good rest at night to recuperate and go all out for the meeting the next day.

On the day of the meeting:

1. Hold a morning meeting to emphasize the matters needing attention in cooperating with experts.

2. The beauticians are in place according to the previous arrangements.

3. Cooperate with experts and company personnel.

After the meeting:

1. Summarize the event and express gratitude to each employee for their full cooperation.

2. Supervise beauticians to serve customers well. When beauticians are customers, they should supervise and provide guidance so that the product effects can be maximized.

3. Arrange beauticians to pay return visits to customers every day. Customers will record their uncomfortable symptoms and explain anything they are unclear about. Note: No matter what problem occurs, the beautician must first tell the customer with confidence that this is a good phenomenon, and then provide further explanation.

4. Write a thank you letter to your boss before leaving, thanking you for your cooperation these days.

5. Return to the company and communicate with the store owners on the phone regularly, and help them solve the problems that arise in daily sales in a timely manner.

6. Let the boss recognize the company, the product, the event, and ourselves!

7. Understand the store’s inventory and remaining balance, and remind the boss to make the second payment . ;