Property monthly work summary report

What the summary should reflect is the overall picture of the overall work or a certain work, so all aspects must be considered in the content arrangement. No aspect of the overall work can be missed, and no link of a single work can be missed, otherwise it will affect the work. The objectivity and comprehensiveness of the summary. Let me take you to see 5 examples of property monthly work summary reports. I hope it can help everyone!

Property monthly work report 1

August is the month of the year for us The hottest period, commonly known as the "dog days", this month has been characterized by high temperatures, severe drought, and heavy rains. Our people, houses, and greenery have also experienced multiple baptisms. It is necessary not only to ensure the normal operation of facilities and equipment, but also to organize efforts to promptly resolve complaints from owners. All positions are operating at full capacity to ensure the normal operation of each community.

1. Comprehensive situation:

1. Property fee collection situation: This month *** collected property fees of 143,221 yuan (as of May 25), with a target task of 170,000 yuan. Accounting for 84.24% of monthly planned tasks. A total of 1,726,280 yuan has been completed, accounting for 88.5% of the annual plan of 1.95 million yuan. 2. Complaints received from owners: This month ***, 63 complaints from owners were received, and 42 cases have been handled and replied (water leakage has expired the warranty period). Among them: 27 cases of water leakage, 12 cases have been dealt with, and the remaining 15 cases have been reported to the leadership for review and decision; 11 cases of program-controlled door complaints, 8 cases have been repaired, and 3 cases are pending (waiting for accessories). There were 11 repair cases for corridor lights, 9 cases have been dealt with, and 2 cases are pending (the wiring problem needs to be investigated). There were 15 other complaints, which were handled and responded to in a timely manner. Special service starts from 2.

2. Key tasks:

1. The Customer Service Department carried out two extermination and control of camphor tree scale insects and ligustrum mycosis in Dingxiangyuan Community. The pests and diseases were basically eliminated, and the leaves turned yellow and fallen. The phenomenon has been effectively contained.

2. Ten trash cans in Dingxiangyuan Community were moved and lines were drawn to create passages, which alleviated the conflict between parking spaces and garbage removal.

3. The customer service department repaired 3 waterproofing areas of the house and unclogged 11 drainage pipes where water accumulated during heavy rains. During dry weather, the Lilac Garden is watered three times and Xinanli is watered once. The lilac garden will be fully weeded once.

4. After personnel adjustments, the Order Management Department has tidied up the image of gate posts, intensified night inspections, and strengthened community safety and vehicle parking management.

5. Strengthen the analysis of electricity consumption: The customer service department assigned two people to assist in transcribing the water and electricity meters in the community. After the responsible persons in each responsible area read the meters on time, they made statistics and archived the households with more electricity for the convenience of The center implements electronically controlled fees.

6. The Dingxiangyuan gate facilities and equipment were maintained, the entrance gates were replaced, and the electric telescopic doors were repaired in Xinanli. 7. Organized employees to learn the system, actively participated in the company system exam, carefully prepared before the exam, and systematically explained the test questions after the exam, so that various systems were deeply rooted in the hearts of the people.

8. Successfully completed the first "Dongtai Property Cup" youth swimming competition, accumulating valuable experience for organizing community networking activities in the future.

9. Prepare to start the maintenance work of Moon Bay Park. Work plan for September:

1. Insist on the collection of property fees. We have not completed the tasks for the month for two consecutive months. The center should increase the intensity of cost control, and the responsible persons in each responsible area should proactively contact the owners. , remind you to come to the center to pay in time.

2. Carefully study the work processes of each department, master the use of work processes to improve work efficiency and service levels, and increase the supervision of work processes.

3. Autumn is the time when insect pests occur. Continue to do a good job in pest control and greening and pruning.

4. During the heavy rain, water seepage was exposed in many external walls. The repair work was reported to the group company and will be implemented after approval.

5. Carefully prepare the application materials for "Property Service Demonstration Residential Community", collect and organize them according to the list, and go all out to complete this work.

6. Preparatory work for Dingxiangyuan household registration management.

Those who travel a hundred miles are half ninety.

Although the early charging situation is good, the remaining residents are those who are more difficult to collect. There is still a way to go before completing the full-year task. It can be said that we have only completed half of the task. The focus and difficulty are in these few months. Only by insisting on controlling electricity costs and not relaxing can we ensure the completion of the entire year's tasks. It is also necessary to prevent households from installing electricity to lay a solid foundation for next year's charging work.

Property Monthly Work Report 2

The hot and impetuous summer has finally begun to move away, and the cool autumn wind is about to return to the earth. So with the return of the autumn wind, what awaits us? Is it the golden autumn of harvest? The following is a summary of the work of ____ Branch in August:

1. Organizational Work

1. ____ Branch’s “Property Management Quality Service Month” In the implementation month, the assessment work of the Environment Department, Engineering Department, and Order Department were completed on the 15th, 19th, and 29th of this month respectively.

2. The ____ branch officially took over the cleaning work of the ____ branch of China Construction Bank Co., Ltd. on August 1, and conducted on-site practical training for CCB cleaning on August 1, and Submit the application for cleaning clothing to CCB in a timely manner.

3. The monthly assessment for July was conducted on August 8.

4. On August 25, the general assistant conducted training and study on team spirit and interaction for managers.

5. All applications to the Price Bureau for re-filing of property service fees for each community have been approved.

6. Re-sign contracts and wage agreements for employees whose labor contracts have expired.

7. Notify each community to complete the second half of financial cost estimation.

8. Submit a report on increasing the payment of ____ annual disability security fund.

2. Personnel Management

1. This month, 8 order officers resigned and 2 were dismissed, all of which have gone through the handover procedures; 5 new recruits have been officially hired after passing the pre-job training. On duty.

3. House and decoration management

1. ______ community has a total number of 896 households, and 620 houses have been taken over (including 5 renovated houses and 276 rough houses) ); ***620 households are renovated; 42 households are occupied, including 8 tenants and 7 vacant houses.

2. ______ community has a total number of 253 households (including 25 shops). This month, there are a total of 10 households, including 5 long-term households (including 1 tenant); 4 migratory households, 1 renovated household, and 218 vacancies.

3. In ______ community, 2 households will be renovated and ventilated in July. There are currently 98 households in the community, including 42 tenant households.

4. ______ community has taken over 698 units; 422 units have been renovated; 119 households have moved in, including 40 tenants; 7 households have left the community this month.

5. ______ community, the total number of households is 214 (including garages); 214 households have been taken over; (including garages); ______ the total number of households is 82 households; 75 households have been taken over; processed this month ______Decoration procedures for 2 households; ______1 household; ______***Renovation for 8 households; ______***Decoration for 1 household; ______ Households settled: 123 households; Among them, tenants: 8 households; ______ Households settled: 13 households;

IV. Customer Service

1. In ______ community, we promptly call for payment from owners who are in arrears, open gas to 2 households, and purchase and adjust water for a maximum of 4 times. 6 letters, 24 keys in custody. This month, 110 customer service cases were handled, including 60 cases of water and electricity repairs.

2. ______ community, organize various files.

3. In ______ community, the owners who have returned to live in the community are urged to pay fees, and provide daily services and door-to-door maintenance for more than 30 times.

4. ______ community, ⑴ the first-phase property recovery fee is 15,756 yuan. ⑵Use text messages and phone calls to urge non-local owners to pay property fee arrears. ⑶ Conduct ____ company's "Quality Service Month" environmental cleaning, engineering, and order assessment competitions. ⑷ Communicated with ____ Real Estate three times. ⑸

This month, 5 power outages were issued for maintenance and 2 disinfection notices were issued. ⑹ Communicated with Fang Kai 5 times regarding the acceptance of generators and fire protection.

⑺On the 22nd of this month, the property office will be moved to store No. __B9. ⑻______The green belt of the community has been damaged to varying degrees due to the construction of the swimming pool. Photos have been taken and submitted to the developer for rectification, and a notice has been issued to explain to the owner. ⑼ The construction site of Building F in the ______ Community was demolished and notices were posted to remind residents and visitors to pay attention to falling objects and to take detours. ⑽ The remaining sand and soil from the owner’s renovation will be disposed of in a centralized manner. ⑾Elevators on each floor are restricted from entering elevators, and additional order patrol posts are deployed to supervise the loading and unloading operations of decoration materials. ⑿The sanitation status of each corridor in the community, the supervision and treatment of garbage thrown everywhere by the owners, and the drafting of a community environmental sanitation convention. ⒀Arrange and archive documents of the Engineering Department. ⒁Preparation of identification signs in the community. ⒂ Return visits to the owners, compilation of questionnaires and preparation to solve the problems raised by the owners. ⒃ Preparation for the public announcement of water, electricity and elevator stalls in the community. ⒄Compilation of community greening seedling files.

5. In ______ community, owners purchased electricity 80 times and ______ community 21 times; 38 letters were collected; 7 households held keys in custody; 2 households made suggestions and complaints from owners.

5. Cleaning and greening management

(1) Cleaning.

1. In ______ community, clean up the garbage on the balcony in the public area of ??the living area again; clean the garbage dump once a day; apply stainless oil on the handrails of the corridors in the community; clean up debris in the water conservancy ditch; landscape of area A Pool cleaning.

2. ______ community, daily cleaning of corridors and stair handles; daily cleaning of community avenues; cleaning of glass doors and windows such as the first floor lobby; cleaning of fire boxes; cleaning of entertainment rooms; Areas that did not pass the assessment were cleaned again; at the request of the developer, cleaners were hired to clean some of the unsold finely decorated rooms.

3. In ______ community, the cleanliness of the roads and corridors in the community needs to be improved this month. Peony Pavilion has added a cleaning staff.

4. ______ community, carry out daily cleaning and weeding of green belts.

(2) Greening.

1. ______ community, comprehensively tidy up the community lawns; trim weeds and shrubs along the curbs in front of each building; plant flower seedlings in front of the sales department; clean up weeds and debris in the green belt. Clear the entire living area of ??shrubs, hedges, and color blocks, and spray pesticides to prevent pests and diseases; prune the trees next to the artificial lake; and prune the flowers and plants in front of the elevator building.

2. ______ community, daily pruning of flowers, plants and trees; removal of dead branches, rotten leaves and weeds of trees; daily watering of green belts; some trees in the green belt in front of the community pavement are blocked by the road The construction team dug them out and is currently negotiating; the trees that were blown down by the typhoon are being straightened and restored.

3. In the ______ community, there has been little precipitation this month, and insect pests have appeared on the crape myrtle and terminalia in Furong Garden and Magnolia Pavilion. The greening staff sprayed pesticides.

6. Water and electricity management

1. ______ community, ⑴ daily inspection and daily maintenance items; ⑵ regular inspection and maintenance of various facilities and equipment items; ⑶ street light poles, garbage in the community Rust removal, painting, renewal and maintenance of barrels, fire protection and playground facilities and equipment. ⑷ Painting and maintenance of the artificial lake guardrail; ⑸ Renovation and wiring of high-pole lights in the community; ⑹ Repair and replacement of sensor lights and switches in the corridors of each building unit; ⑺ Maintenance and cleaning of facilities and equipment in the computer room; ⑻ Area A Painting and maintenance of the guardrails on the roof; ⑼ Renovation of paint on the walls of the guard box; Assisting the developer in waterproofing and leak-proofing of the 101 guard box; ⑽ Repair of the pavement at the entrance of Unit 3 of Building 1.

2. ______ community, ⑴ repair the remaining problems in some finely decorated houses; ⑵ check and repair the A2 and B2 surveillance cameras with no picture and other faults; ⑶ repair the power distribution room, water pump room and other equipment and facilities Clean and clean the areas; ⑷ Rectify and repair the remaining problems in some public areas; ⑸ Sort out the remaining problems that have been dealt with and those that have not yet been dealt with, and make a new electronic form to prepare to report to the developer; ⑹ For those that have not been sold, Comprehensive inspection of the vacant rooms, sorting out the problems found and making quotations, ready to be reported to the developer; ⑺ The construction of the roof parapet wall leakage project is nearly completed; ⑻ The roof parapet wall leakage project has begun construction.

3. In ______ community, ⑴ test the generator set; ⑵ replace the damaged fluorescent tubes of each elevator and replace each corridor.

4. ______ community, ⑴ generator test and power transmission; ⑵) replacement of light bulbs in each corridor; ⑶ maintenance and painting of peel boxes and fire hydrants; ⑷ maintenance of fire pumps; ⑸ fitness facilities in the central area Maintenance; ⑹ Daily inspection of equipment; ⑺ Free maintenance for owners starting from 20 times this month.

5. ______ community, ﹙1﹚Check the street lights in the community and the lighting conditions of the corridor lights in each unit, repair the lights that do not light up and replace the bulbs. ﹙2﹚Visited to repair water and electricity *** 6 times this month for the owners

7. Order management

1. ______ community, ⑴ inspection of fire protection facilities and equipment; ⑵ carport Scrap vehicle cleaning report; ⑶ update of sign-in patrol points; ⑷ four trainings per month (safety education, inquiry and registration of visiting vehicle personnel, reporting and handling of emergencies); ⑸ collection of vehicle fees; (6) decoration supervision and In-room consumer safety.

2. ______ community, ⑴ provide relevant training to new order officers (including etiquette, booth hygiene, entry and exit registration, vehicle management, etc.); ⑵ parking fees and electric vehicle charging fees (3) Strengthen the management of vehicle parking; (4) Instruct order officers to complete various registration procedures for entering and exiting the community (including people, vehicles, items, etc.); (5) Recruit two new order officers; (6) Target those who do not pass the post assessment Clean the area again.

3. ______ community, ⑴ sign-in at each patrol point in the community; ⑵ guide vehicles to park in a standardized manner; ⑶ urge car parking fees. 4. Spend half a mile, ⑴ organize the files of the order officers; ⑵ rehearse the actual operation of the order officers' queues and fire-fighting operations; ⑶ supervise and manage the decoration households, and arrange the time and switch of the lights in the area at night; ⑷ the notice of the order officers issuing a no-criminal certificate ;

4. ______ community, ﹙1﹚register visitors from outside the community; ﹙2﹚register items moved in and out of the community; ﹙3﹚ patrol the courtyard and surrounding areas of the community at night ;﹙4﹚Collect, issue cards and register vehicles entering and leaving the community;﹙5﹚Register and call for payment of unpaid vehicles.

8. Logistics Management

Main logistics tasks in August: ⑴ Complete the payment of water and electricity bills for each community in August; ⑵ Complete the payment of broadband and phone bills for each community in August work; ⑶ Complete the registration and installation of the telephone number at the ______ community booth; ⑷ Complete the payment of the gas bill for the ______ community property canteen; ⑸ Cooperate with the cashier to withdraw money from the bank and complete the payment of employee wages; ⑹ Complete the work of various departments of the branch Procurement work of various items; ⑺ Cooperate with ______ community and ______ community to re-declare price filings, and have all agreed to the reaffirmation filing of each community; ⑻ Complete the annual review of social security; ⑼ Complete the annual review of the industrial and commercial business license; ⑽ Complete the annual review application for the organization code certificate.

Assessments in September and August

Each community will be assessed on August 8. The main problems in this assessment are as follows:

1. ______ The community, after the renovation of the guard box, is generally in good condition; the lawn in the community is relatively thick, and the large plants near the building need to be transplanted.

2. In ______ community, the cleaning in the guard booths is not done well; the office cleaning needs to be strengthened.

3. In ______ community, the floors and walls are too dirty.

4. The overall cleanliness of the ______ community is good, and decoration waste needs to be cleaned up in time.

5. ______ community needs rectification in all aspects.

Regarding the issues that need to be rectified in this assessment, each housekeeping department must make timely rectifications as one of the contents of the August assessment.

Work plan for September

1. The final results of the customer service assessment and evaluation of the "Property Management Quality Service Month".

2. Expense collection work for each community; training and maintenance on the use of generators in the engineering department; training on the business knowledge of order officers; problems with the use of elevators and materials entering the district for decoration households.

3. Preparations for the resumption of the ______ community project "______" in October.

4. ______ the community to solve the problem of damage to the green belt; continue to repair and repair the remaining problems of public facilities and finely decorated houses; report to the developer to urge the repaired parts Project money.

5. The General Affairs Department tracks and completes the annual review of the organization code certificate, organizes and archives inventory items, re-improves the filing of plumbers and electrical tools in each community, and cooperates with each community to complete the property management work of the Real Estate Bureau and the Price Bureau. Self-examination and self-correction of service and property charges.

6. Continue to track the progress of the "______ Community" project expansion after its establishment.

In August, the assessment competition of each housekeeping department in the "Property Management Quality Service Month" was in full swing. Each team was cheering for each other, which greatly mobilized the enthusiasm of each employee. , working hard for each region with "quality service" as the center.

Property Monthly Work Report 3

As the work in April is over, we are about to welcome the arrival of May. During the work in April, we strictly implemented the property management standards, strengthened the discipline and control of foreign visitors, and strictly cleaned the inside and outside of the community to ensure the safety of the owners of the community.

After the arrival of April, although the crisis has gradually been lifted, we still maintain a strict work attitude and carefully carry out prevention and control work to prevent emergencies. But in the face of the upcoming May, we must also prepare to welcome the arrival of May Day! The following is my summary of April’s work and plans for subsequent work:

Work situation in January and April

During the work in April, our work was basically normal. We insisted on guarding and cleaning the community every day, and actively answered questions and solved difficulties for the owners.

In addition, during April, due to seasonal reasons, the green belts and lawns were too lush. We promptly contacted the pruning staff to trim the green belts and trees in the community to ensure the safety of the community. Beautify and tidy.

In terms of sanitation, we have also been insisting on the classification of garbage. We have also disposed of garbage in alleys and dead corners in the community and posted warnings.

During the Qingming Festival in April, we actively issued notices to remind owners to perform civilized sacrifices, and stepped up inspections of the community to prevent owners from abusing open fires. During our vigorous publicity and inspection, we successfully ensured the safety of all owners, advocated proper worship by the owners, and reduced unnecessary hidden dangers.

Work plans and arrangements for February and May

During May, the first thing to bear the brunt is the May Day Labor Day activities. In this year’s May Day event, we plan to actively invite owners to participate in the event and prepare certain prizes according to the event plan. In addition to improving the goodwill between the owners and us, this event is also an opportunity to promote our ____ property.

After this, Mother’s Day will also come. Facing the arrival of these two festivals, we must be double prepared, prepare gifts for May Day activities and flowers for Mother’s Day in advance, and give them to Be prepared in terms of procurement and prepare necessary equipment for the event within guaranteed funds.

In addition, in May we will also do a good job in cleaning the community, and because of the May Day holiday, the owners will stay more concentrated in the community. For this reason, the work of the employees And management must also be done well.

May is a month full of vitality, and it will also be a busy month for us. For this reason, we must do a good job in management to ensure that the work and services can be satisfied by the owners! For us_ Let’s continue to contribute to the progress of _____ Real Estate!

Monthly Property Work Report 4

Since joining ++ company in ____ of this month, I have worked hard to adapt to the new working environment and job position. , study with humility, immerse yourself in work, perform duties, and complete various tasks well. The following will report on the work since taking office

1. Consciously strengthen learning and strive to adapt to work

This is my first time contacting property management, and I don’t know much about the responsibilities and tasks of a comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and clarify my confusion, constantly clarify my work ideas, and summarize my work methods. , now basically competent for his job. On the one hand, we learn by doing, learn by doing, and constantly master methods and accumulate experience. I focused on taking the work tasks as the traction, relying on the work to learn and improve, and quickly entered the work situation through observation, exploration, access to information and practical exercises.

On the other hand, ask books and colleagues to continuously enrich your knowledge and master skills.

With the help and guidance of company leaders and colleagues, I gradually understood the basic situation at work, found the entry point, and grasped the key points of my work. and difficulties.

2. Do a good job in cleaning and logistics services seriously and responsibly

The work of the Maternal and Child Health Hospital was handed over to me in ____ month. For me, this is a This is my first time dealing with a job. Due to the lack of professional knowledge and management experience, there is currently a shortage of cleaning staff, and I am also faced with hospital rating work and pressure from the chapter director. I mainly did the following two aspects of work: First, I turned pressure into motivation and supervised employees to do a good job in the hospital's cleaning and logistics work. The second is to work at the bottom level to stimulate the enthusiasm of employees.

3. Personnel Management

After the old women’s insurance employees were transferred to the new women’s insurance, the working area increased and the requirements increased. Employees' moods fluctuate and their enthusiasm for work is low. Therefore, we communicate with employees in various aspects to stabilize their moods without affecting the quality of work. According to the work needs of each position, we focused on strengthening the reasonable allocation of personnel and the assessment of workload

and basically met the cleaning operation requirements without increasing personnel.

There are currently ____ employees. This month ***, 2 people resigned and were transferred;

Among them, 1 person was transferred to the old women's insurance and 1 person was dismissed.

4. Training

New cleaning staff were given cleaning theory training and practical training for different positions, so that the cleaning staff could master the knowledge of cleaning work and achieve the level of writing about hospital cleaning work. Require. On the premise of conducting "Hospital Cleaning Standards" training for cleaning staff, the following training was emphasized based on the actual situation at work: classification and use of cleaning agents, cleaning procedures, cleaning stainless steel ornaments, cleaning furniture, cleaning ashtrays, cleaning wallpapers , elevator cleaning and maintenance, stain treatment.

We have strengthened the training of employee assessment system and established employees' sense of responsibility in their work. At present, employees are able to work hard and complete according to the prescribed standards, but they still need to be supervised and managed in terms of compliance with work disciplines, behavior and other details. , the next step will be to strengthen training in this area and make it a habit.

After continuous training and running-in, the cleaning staff have adapted to the existing management style and work procedures, and the staff is basically stable.

5. Completion of cleaning work

(1) Complete the ground scouring work around the customs.

(2) Cleaning the parking lot under the Customs twice. (Not responsible for daily cleaning work) Ensure the land reclamation work of the customs.

(3) Complete customs stone crystal hardening and carpet maintenance work.

(4) Complete the hospital garbage removal work.

(5) Complete the second cleaning of the hospital’s peripheral glass.

(6) Complete the cleaning work temporarily arranged by the unit.

(7) Completed the timely revision of the cleaning staff and work model

(8) Completed the daily hygiene maintenance of the area responsible for the hospital.

6. Main experiences and gains

(1) Only by establishing a sense of service and strengthening communication and coordination can we do our jobs well.

(2) Only by actively integrating into the group and handling all aspects of relationships can we maintain a good working condition in the new environment.

(3) Only by positioning yourself correctly and working hard to become familiar with the basic business can you adapt to the new job position as soon as possible.

(4) Only by adhering to principles, implementing systems, and conscientiously managing can we perform the duties of a regional manager well.

7. Existing deficiencies

Due to relatively little work practice and lack of relevant work experience, there are the following deficiencies in the work in 20____.

(1) Cleaning staff are prone to mood swings, and they have to work harder to communicate with employees in the area they are responsible for.

(2) Hospital garbage bags use a large amount, which is easy to control macroscopically but difficult to control microscopically.

(3) The content of the property management service fee agreement is not understood enough, especially the understanding of some past charging situations is not timely enough.

Property Monthly Work Report 5

In April, under the correct leadership and strong support of the company leaders, our department carried out a series of high-quality service tasks in accordance with the work requirements of the company and our department. , ensuring the steady improvement of our department's service work and ensuring the absolute safety of the owner's unit. Here is a brief summary of this month's work, summing up experience and lessons, identifying deficiencies, and laying a solid foundation for next month's work.

1. Completion of tasks for the month

1. Since April, new motor vehicle parking management methods have been implemented in the branch parking lot. Our department has promptly conducted a thorough implementation of the vehicles in the hospital. Detailed registration was carried out, and ***52 parking agreements were signed in cooperation with the owner. Our department copied and archived the originals and handed them to the logistics station.

2. The security personnel cooperated with the cleaning team to complete 11 meetings of various types, and the service guaranteed the number of participants to about 900.

3. In response to the company’s security department’s fire safety rectification measures, fire drill emergency plan and other activities, our department uses leisure time to actively carry out fire safety learning and fire emergency plan drills. At the same time, the qualification cleaning team cleans up all areas in a timely manner. Remove debris from floor pipes and wells to eliminate potential safety hazards.

4. Complete the inventory, registration, and receipt of various promotional materials and other items assigned by the office.

5. Contact the company’s marketing department promptly to replace the stones in the floor-standing ashtrays on each floor.

6. In order to prevent accidents during the rainy season, our department promptly organized a cleaning team to clean up the debris on the east and west platforms on the 17th and 4th floors, and covered the sewer outlets with protective nets to prevent blockage.

7. Despite the shortage of staff in our department, the cleaning team worked overtime to complete various tasks and ensure the security of various meetings.

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