Why does flight attendant service convey spirit and culture?

A qualified flight attendant, how to make full use of the flight attendant etiquette he has learned to provide quality service for passengers, is the best way to effectively improve the overall level of aviation service. In recent years, while developing science and technology, China is also committed to improving the overall flight attendant service level, so as to ensure that the flight attendant industry in China can maximize its own economic benefits, thus achieving the goal of improving the overall aviation industry level in China. According to the basic concept and connotation of flight attendant etiquette, this paper makes a preliminary discussion on the influence of flight attendant etiquette on the quality of flight attendants, and further expounds and demonstrates the importance of flight attendant etiquette, so as to provide reference for improving the overall quality of flight attendants in China.

Keywords: flight attendant etiquette; Flight attendants; Quality; affect

First, the basic connotation of flight attendant etiquette

1. Connotation

With the development of modern aviation tourism, the demand for flight attendants in the civil aviation industry is increasing, and the requirements for the quality of flight attendants are getting higher and higher. People hope to get spiritual and cultural services while enjoying material life. Mastering flight attendant etiquette can improve the quality of flight attendants and bring about a fundamental improvement in personal quality. For flight attendants, smiling at passengers during the flight, polite language and elegant figure can bring better service enjoyment to passengers. Therefore, the basic connotation of flight attendant etiquette is actually the mastery and application of modern etiquette and beautiful figure in all aspects.

2. Principles

The basic purpose of studying flight attendants' etiquette is to make flight attendants fundamentally understand the basic connotation of flight attendants' etiquette, and through the study of its basic principles and connotation, fully grasp the flight attendants' etiquette, and be able to flexibly use etiquette movements to provide the best service for passengers. In my opinion, the most basic principles of flight attendant etiquette include three points: first, consciousness. Although the study of flight attendant etiquette is a teaching method, because flight attendants are adults with independent behavior ability, etiquette teachers can't train them by indoctrination in the learning process, but they need flight attendants to accept the constraints of etiquette consciously and voluntarily, so as to truly grasp the basic connotation of flight attendant etiquette; Second, tolerance. Because there are some differences in passengers' gender, age, personality and family situation, some customers are inevitably depressed or impatient during the flight. Flight attendants must constantly cultivate their tolerance in the learning process in order to further integrate into the etiquette connotation. Third, follow the custom. As mentioned above, because there are great differences among passengers, who come from all over the country and have different folk customs, flight attendants should try their best to respect each passenger's personal habits while ensuring that passengers do not violate flight conditions, so as to further enhance the inclusiveness of the aviation industry.

Second, analyze the basic qualities that flight attendants should master when learning flight attendant etiquette.

For flight attendants, the most basic qualities they should master include psychological quality, physical quality, professional quality, team spirit and professional ability. The first is psychological quality. As an excellent flight attendant, being able to put one's own psychology on a horizontal line is the primary factor. Flight attendants must keep smiling at every passenger during the flight, and make use of their strong psychological quality to keep smiling and drive passengers' emotions, so as to improve the working level of flight attendants. Secondly, physical fitness. Flight attendants work in the air for a long time and need to stand and walk for a long time and provide corresponding services for passengers. Therefore, this profession is more likely to lead to physical illness or boredom due to fatigue. Therefore, when selecting flight attendants, they should not only be required to have excellent physical qualities, but also be clearly aware of the importance of their work in the process of learning flight attendant etiquette, and be able to overcome psychological and physical obstacles and become an excellent flight attendant. Third, professionalism. Because flight attendants need to rely on absolute professional quality to work in the process of work, which is different from other occupations, flight attendants need to be quiet most of the time, so when training flight attendants etiquette, they must be required to realize the importance of their profession and fundamentally improve their work quality and consciousness; Fourth, the team cooperation ability of flight attendants. Flight attendant service and flight attendant work are not completed by one person, but by several flight attendants. Excellent teamwork ability can strengthen the centripetal force of flight attendants and make the cooperation between flight attendants more tacit. Fifth, it is the professional ability of flight attendants. The professional ability of flight attendants is not only a life-saving flight ability, but also a professional service standard.

Third, the influence of flight attendant etiquette on the quality of flight attendants

1. Enhance physical and psychological quality

The training content of flight attendant etiquette also includes physical training. Physical training is to keep flight attendants in better physical fitness, which is not only reflected in elegant manners, but also reflected in the degree of adaptation to workflow. Through physical training in etiquette training, flight attendants can keep fit, show their physical beauty and bring better visual enjoyment to passengers. In this respect, flight attendant etiquette strengthens their ability to adapt to long-term air work, makes their physical strength and fitness more in line with flight requirements, improves their nervous system function, corrects their skeletal morphology, and makes their gestures have modern aesthetic feeling. In a word, the training of flight attendants' etiquette has greatly strengthened their physical fitness.

2. Optimize professional awareness

The cultivation of professional consciousness still depends on the guidance of flight attendant etiquette, which shows that the importance of professional consciousness is very great. Professional awareness is the essential basic quality of flight attendants. Modern etiquette training in flight attendants' etiquette can promote flight attendants' understanding of flight attendants' work and treat flight attendants from a modern and forward-looking perspective, which is different from other service industries. Through etiquette training, flight attendants can have more innovative thinking about flight attendant occupation, so that flight attendants can correctly deal with emergencies such as dangers and accidents at work, and they are full of confidence and motivation for flight attendant occupation.

3 Promote teamwork

The purpose of flight attendant etiquette teaching is to improve the awareness of mutual respect and cooperation among flight attendants. Good social skills are the main job of flight attendants, and flight attendant etiquette will also promote the improvement of team cooperation ability of flight attendants, not only with colleagues, but also with passengers. In an emergency, the tacit cooperation between flight attendants can make passengers feel at ease, and the tacit interaction with passengers can also calm passengers. It is also an important part of resolving contradictions and coping with crises. Strengthening flight attendant etiquette training can make flight attendants have good teamwork ability and make flight attendant work more complete.