What is civil aviation knowledge?

Flights: The aircraft takes off regularly from the origin station according to the prescribed route, passes through the stop station to the terminal station or directly arrives at the terminal station for transportation and production flights. Flights flying on international routes are called international flights, and flights flying on domestic routes are called domestic flights. In order to facilitate the organization of transportation and production, each flight is assigned a flight number according to certain rules. The flight number of an international flight in China is composed of the two-letter English code of the airline performing the flight and three Arabic numerals. If the last Arabic digit is an odd number, it indicates the outbound flight; if it is an even number, it indicates the return flight. The flight number of a domestic flight consists of the two-letter English code of the airline performing the flight and four Arabic numerals. The first digit represents the numeric code of the airline that performs the flight, the second digit represents the numeric code of the authority or airline location where the flight's terminal belongs, and the third and fourth digits represent the flight's location. Specific number. The fourth number is an odd or even number, which also indicates whether the flight is an outbound or return flight.

Flight frequency refers to the number of flights flown within a unit time (usually one week).

The routes, flights, schedules and timetables of each airline are compiled into a volume in a certain order, which is called a flight schedule. It is the basis for air transportation enterprises to organize daily transportation production, and is also a business promotional material for airlines to introduce flight conditions to all walks of life and users around the world. Based on the differences in flight seasons and the objective regularity of passenger and cargo traffic and flow direction, the relevant business departments compile flight schedules twice a year, one from summer to autumn, and the other from winter to spring of the following year. .

Air passenger transport services: services in terms of food, accommodation, transportation, and transportation provided by air transport companies to create safe, fast, comfortable and convenient travel conditions for passengers. Mainly include: (1) On-board services. The main contents include: passenger pick-up and drop-off services, provision of meals, supplies and business promotional materials in accordance with regulations, air travel tips and route introduction services, medical services, etc. (2) Ground services. The main contents include: ground transportation services from the city ticket office to the airport, ticket purchase information (schedule, fare list, route map and passenger instructions, etc.) and dynamic services, luggage pick-up and luggage trolley service, waiting Terminal services (broadcasting, information services, VIP rooms and first-class passenger lounge services, special services for the injured, disabled, sick and pregnant women, small item storage services and medical services) and passengers when the flight is not normal Various services provided.

Passenger tickets and luggage checks: Passenger tickets for short refer to valuable tickets issued by the carrier or air transport sales agent (hereinafter referred to as the sales agent) based on the reservation form filled in by the passenger. The passenger ticket and the reservation form together constitute the air transportation contract between the carrier and the passenger. It is a voucher for passengers to check in, check in baggage and reimburse freight. It is also a ticket for financial settlement and business management between carriers and sales agents and within the airline. The passenger ticket is a registered ticket and consists of an accounting coupon, a ticket issuer coupon, a flight coupon and a passenger coupon. The accounting copy is kept by the airline's sales department or sales agent as a ticket for internal business processing. The drawer's copy shall be retained by the drawer. The flight coupon is the passenger's voucher for check-in procedures. Passengers must present a ticket with a flight coupon and a passenger coupon to be a valid ticket. The flight coupon is kept by the carrier and is the voucher for financial settlement between the carrier and the sales agent. The Passenger Coupon is always held by the passenger and is the passenger's voucher for reimbursement of freight charges.

Passenger tickets are divided into infant tickets, child tickets, connecting tickets, return tickets, scheduled tickets and unscheduled tickets according to the age of the passenger and the number of flights.

Infant ticket: A person under two years old is called an infant, and a ticket purchased for an infant at 10% of the ticket price is called an infant ticket.

Children’s tickets: People who are two years old but under 12 years old are called children. Children’s tickets purchased at 50% of the passenger fare are called children’s tickets.

Connecting ticket: refers to a ticket with two or more (including two) flight coupons issued to passengers by the carrier or sales agent.

Return ticket: refers to a ticket issued by the carrier or sales agent to the passenger from the departure station to the destination station, and then back according to the original route.

Schedule ticket: refers to a ticket issued by a carrier or sales agent to a passenger for a designated flight and date of flight.

Non-scheduled tickets: refer to tickets issued to passengers by the carrier or sales agent without specifying the flight and departure date.

This type of ticket must have a seat reserved before use, and must complete the entire voyage listed on the ticket within the specified validity period.

When a passenger’s carry-on baggage exceeds the free weight stipulated by civil aviation, civil aviation will charge the passenger excess baggage freight and issue an overweight baggage ticket. Free baggage is issued by civil aviation to passengers to collect their luggage. When arriving at the station, passengers can collect their luggage with the voucher.

Air waybill: a business document filled out by the carrier or air transport sales agent and issued to the cargo shipper. Together with the cargo consignment note filled out by the cargo shipper, it constitutes the transportation document for the cargo. It is also a transportation contract that establishes the rights and obligations between the carrier and the cargo shipper and a financial document for calculating and collecting the freight of the cargo.

The air waybill of China Civil Aviation is in seven copies: the first (light blue) financial copy is used as a voucher for accounting by the financial department; the second (light green) shipper's copy is used as a delivery Voucher for reimbursement by the consignor; the third copy (white) is the arrival station copy. This copy is shipped with the goods to the destination station. The consignee signs in the position specified in this copy when picking up the goods. It is the voucher for the carrier and the consignee to hand over the goods. ; The fourth (white) third carrier's copy serves as a voucher for settlement by the financial department; the fifth (white) second carrier's copy serves as a voucher for settlement by the financial department; the sixth (white) first carrier's copy , as a voucher for settlement by the financial department; the seventh (light yellow) stub copy, together with the cargo consignment note, is used by the sales department for reference.

Air express: It is the airlines, airports and other relevant business departments that operate this business or the air freight forwarding companies that specialize in this business. They send dedicated personnel to the cargo owners, airlines (or The business of transporting and handing over goods between air freight forwarding companies) and users. Air express is also called air express, air express or air express. The procedures for express delivery are the same as those for ordinary air cargo transportation. You must go through the consignment procedures with the airline and use the air waybill as the basis for handing over the goods. The characteristics of the air express business are: fast transportation, safe and reliable service, response to delivery, fast query and results. These features are unmatched by any other mode of transportation.

The air express business mainly focuses on business documents, information, small samples and small goods. There are three main forms of handling air express business: the first form is express service from airport to airport. The shipper hands the goods to the airline at the flight departure station, and then the shipper notifies the consignee at the destination to pick up the goods at the airport. The second form is door-to-door (also often called desk-to-desk) express delivery service. If the consignor needs it, notify the courier company when shipping. The courier company will immediately send someone to the consignor's office to pick up the goods, send them directly to the airline for air transport, and then notify the courier company or agent at the destination to pick up the goods on time and as required. The goods will be delivered to the consignee within the time required. Immediately after delivery, notify the military cargo person of the goods handover time and name of the signee. The third form is for the courier company to send people to deliver the goods randomly.