Methods and skills to close the distance with customers

Methods and skills to close the distance with customers

I believe that everyone likes to associate with people who sincerely care about others, and no one likes heartless people. As a salesperson, if you are in contact with customers from the beginning, you can consider customers from their perspective and say something about them. Here are some ways and techniques to close the distance with customers.

Methods and skills to close the distance with customers 1 1, warmth method: show understanding and care for customers.

This method sounds easy to understand, but it needs some skills to do it. If you don't pay attention, you will be self-defeating. Need to quietly close the relationship with customers:

Take the door-to-door sales promotion as an example. If a middle-aged woman in her forties opens the door for you, she will know at a glance that she is worried about her family and children all day. At this time, you can show appropriate concern for her or her children. You can say: You are really busy! Your family must be very happy to have someone like you in charge of the housework. ""Are you busy with the children? "With such a mother, your child will have a bright future!"

In fact, everyone needs care, and caring words make people warm. Even if the person you are talking to is busy with housework all day, a few words of proper care will make her forget her fatigue and feel that she has not wasted her efforts. More importantly, she will think that you are considerate and willing to talk to you further. Here, we should pay attention to learning to read words and observe colors. If we care, we should grasp the key points and not use the wrong power.

2. Interest method: * * Close the distance with customers with the same language.

How to grasp other people's interests and know their identity, personality, native place, etc. Asking questions is called "language handshake" in psychology. "Judging from your accent, you seem to come from the same town as me. Are you from the northeast? " "You are also a football fan!

There are confidants everywhere! "Seize the interest of others, on the one hand, open the situation and find the same topic; On the other hand, through this conversation, we can further explore each other and pave the way for further conversation. If you are a compatriot, talk about the changes in your hometown, especially the fans' comments on the recent events in Kan Kan, and then go deeper and deeper.

3. Praise method: Everyone has something to be proud of.

A little vanity. I hope others will praise me and envy me. If there is a puppy in the yard, everyone likes it, and the owner is very proud of it, but you still introduce your product and are unfriendly to his dog, and the owner may be disappointed.

Invisible, you missed an opportunity to win the favor of customers. In fact, it won't be too tired to say more. If you pat the puppy affectionately and say "how beautiful", you may have a better chance of success.

4. Life problems have brought the distance closer.

Life-centered topics and conversations are familiar to both sides, so there is something to talk about. For example, once, a salesman went to sell a new cosmetic. After the hostess opened the door, she first stated her purpose, and then chatted with her about the climate. "The weather is really dry recently!"

"yes! Just right, our skin cream can resist dryness, moisturize the skin and make the skin fair, round and jade-like. It is most suitable for housewives like you. " "Oh, well, can I have a look?" You see, a few simple words will get into the sales theme, which will not be so blunt compared with direct selling.

This is the benefit that "making friends" will bring to sales: the required cost is not big, the operation method is simple, but the distance with customers is shortened at once, and it is easier to make a deal.

Methods and skills to close the distance with customers II. Increase the similarity with customers. Usually, only two people with similarities can find the same language, and * * * promotes the relationship through communication. Meet the similarity between customers, find out the information about other people's hobbies, and understand the main points of customers' dining through watching, listening and understanding.

Show your brilliance in front of customers. If there is no bright spot, how can you catch customers' eyes and make them feel good about you? But what needs to be put an end to is that old women sell melons. Meeting customers' needs and narrowing the gap between them are mostly suitable for the middle and late stages.

If you want to use the middleman to close the relationship with others, you can close the distance between you through the middleman. The essence is dragging the relationship, which is a kind of transmission of any trust. To close the relationship with customers, first of all, you should communicate attentively and listen to customers' needs to attract each other.

How to close the distance with others

Remind yourself to get along with others and remember not to talk about your pride when you are frustrated. If you only talk about what you are most proud of, the other person will alienate you and avoid seeing you again, so you will lose some friends unconsciously. Chatting with friends has many topics, so you can talk more about things that the other person cares about and is proud of, so that you can win the other person's goodwill and recognition.

In conversation, many people often forget this fundamental principle and only talk about themselves or things related to them, without paying attention to the feelings of the other party, which will lead to the failure of communication. A successful conversation should be: talk less about yourself and talk more about what the other person cares about, so that speculation can be made and things will go smoothly.

Communication is like a key, which can easily open the door to work. People's hobbies are often related to the excitement in their minds. If we start our conversation with different topics according to different people's hobbies. It is often easy to open each other's hearts, enter each other's hearts, effectively stimulate each other's emotions, and successfully accomplish what they want.

Methods and skills to close the distance with customers. From the customer's point of view, sincere consideration for customers has become the action guide of these world-renowned salesmen. From this, we can easily draw a conclusion that if a salesman wants to achieve good performance, he should learn to start from the rabbit degree of customers and really care about and think for customers. Only in this way can customers feel your sincerity and get closer and closer to you until they become close friends.

Guo Qing is an ordinary salesman of a large insurance company in China. He knows this great sales concept very well and has been sticking to it.

Once, Guo Qing went to visit a strange client. He knocked on the customer's door. The door opened quickly. It was opened by a middle-aged woman with a haggard face. Guo Qing has read countless people and knew at a glance that she must be worried about her family and children all day. He wanted to talk to her sincerely.

Guo Qing sincerely said to the female client, "Look at your appearance, you must be heartbroken for your family and children. With a responsible mother like you, your child will succeed and your husband will be very happy because you have worked hard for him. Everything will be better with you. "

After listening to Guo Qing's sincere praise, the hostess dropped her guard against strangers and invited Guo Qing into the house to sit down and talk. During the conversation, the hostess told Guo Qing that she really worked hard for her family and children as Guo Qing said. She said that her husband has a successful career and has a good prospect at present, so he can be regarded as a successful person. Children study well, but they are in poor health and have diabetes, so they can only take care of their children at home.

Hearing this, Guo Qing comforted the female client in a caring tone: "You are as great as your husband, because behind every successful man there is a great woman. Your kindness and diligence in housekeeping are strong support for your husband's career. I really envy your husband for having such a kind person as you.

Nengqian's wife. But it's important that you pay attention to your health. Although diabetes is not a serious disease, we must pay attention to maintenance. After conditioning, you can also live a long life. Think about it, only when you are in good health can your husband settle down and work hard outside! "

Guo Qing's sincere words touched the female customer and made her feel sincere care from the other side. After several contacts, they became good friends. The husband of the female client bought insurance for himself and his family from Guo Qing.

Everyone needs sincere concern from others. Words of concern make people feel warm and powerful. As a salesperson, you should know how to care about every customer sincerely, and express this sincerity in appropriate language, so that customers can feel sincere concern from you.

Concern is mutual. After feeling your sincere concern, customers will reciprocate, thank you for your concern, trust you, and be willing to buy your products and accept your services.