Responsibilities of the Property Management Office

Responsibilities of the Property Management Office

With the continuous progress of society, we are all directly or indirectly related to our job responsibilities, which can improve the vitality of internal competition and better discover and use talents. How are the general job responsibilities formulated? The following is the job responsibilities of the property management office that I have carefully arranged for your reference, hoping to help friends in need.

Responsibilities of the property management office. Be responsible for formulating, carrying out and implementing the post responsibility system of this department, formulating the work requirements, work objectives, work plans, training plans, work summary and performance appraisal of employees of this department, and establishing various management systems.

2 responsible for organizing and planning the holiday work plan of this department.

3. Responsible for organizing project conference services, front desk reception, business reception, etc. , organize and plan the layout of conference venues, tea service, etc. And complete the docking with Party A, etc.

4. Be responsible for external coordination and communication within the business scope of this department, and complete other tasks assigned by the leaders.

Responsibilities of Property Management Office 2 1. Do a good job in business guidance and training for regional housekeepers, property assistants and front desk assistants, and constantly improve the business level and coordination ability of customer service housekeepers and customer service assistants;

2. Organize the employees of this department to collect the fees payable by the operators in time as agreed;

3. Actively keep in touch with corporate customers and the outside of the company, collect relevant business information and materials, continuously develop and improve community service projects according to the needs of residents in the property area, and constantly formulate and improve customer service systems and service processes;

4. Track and handle the difficult complaints reported by the regional housekeeper, property assistant and front desk assistant within the specified time to reduce the complaint rate;

5. Strengthen the internal communication and management of subordinates, coordinate the relationship between each work dimension and work, grasp the development of each work, find problems, guide the work, and ensure the smooth completion of each work task;

6, in strict accordance with the provisions of the company system documents, standardize the operation, and supervise the management of customer data files and service files.

7. Be responsible for handling household complaints, timely handling and feedback, regularly arrange door-to-door visits to solicit opinions and suggestions from residents, and do a good job of semi-annual owner satisfaction survey according to the company's requirements.

8. Assist other departments to complete maintenance, decoration, domestic service and security work.

9, complete other work assigned by the leadership.

Responsibilities of the property management office. Collect management fees according to the charging standards stipulated by the state and the company.

Strictly implement the provisions of the company's cash management system. The cash income of the day must be deposited in the bank in full, and it is strictly forbidden to directly use the income to supplement the reserve fund to pay the expenses.

Prepare the daily report of collection every day and report it to the company's finance department the next day.

Manage and use the petty cash of the management office according to the scope and authority stipulated in the company's petty cash management system.

Familiar with computer charging software system, do a good job of collecting water, electricity and management fees from owners (residents).

Timely provide the owner (tenant) with monthly accounts receivable, accounts received, accounts receivable list and other related statistical reports, and cooperate with the accounting management office to organize collection work.

Responsible for the month-end inventory of the management office warehouse.

Responsible for the inventory and registration of assets in the management office. Be fully responsible for the cash collection of various expenses of the management office. Such as: decoration deposit, decoration management fee, decoration workers' public security management fee, parking lot income, swimming pool income, maintenance fee, rent, etc.

Responsible for computer entry of owner's files, receivable management fees and utilities, printing and issuing notices to residents every month.

Contact the deduction bank, be responsible for monthly delivery and counter delivery, and do a good job of collecting all property fees.

According to the decoration approval of the comprehensive management department, the decoration card will be issued, and after the decoration is completed and accepted, the certificate will be recovered and the decoration deposit will be applied.

Pass the daily reimbursement documents of management office to the company's finance department.

Responsibilities of Property Management Office 4 1. Master the distribution and basic situation of households in this management area;

2. Answer calls and visits from operators, patiently and meticulously answer questions raised by operators, and make work records;

3. Accept the repair and service requirements of the operator, timely transmit the information to relevant departments and personnel, and pay a return visit to the service effect;

4. Accept the decoration application of the business households and go through the relevant formalities;

5. Accept the complaints of business owners, reply the complaint handling information in time, understand the feedback of business owners, and make a record of complaint handling;

6. Listen to the operators' opinions and suggestions on property management services, and report relevant information to the superior leaders in a timely manner;

7. Assist the front desk supervisor to handle the daily duty affairs, be responsible for the communication, contact and coordination of various professional departments, and handle the problems in time.

Job responsibilities of the Property Management Office 5 1, responsible for the access management of commercial office buildings, residents and vehicles;

2, responsible for daily patrol and public order and other temporary work;

3. Responsible for public security and fire patrol management of the property, including public areas such as parking lots, investigation of potential safety hazards, inspection of fire control facilities, and fire prevention and theft prevention;

4. Be responsible for supervising and following up the cleaning and greening of public areas and handling emergencies.

Job responsibilities of the Property Management Office are 6 1, which is responsible for going through the formalities of repossession of the business households;

2. Explain to the owner the contents or terms of the relevant management rules of the management office, the preliminary property management service agreement, the owner's code, the decoration guide and other documents;

3. Be responsible for receiving the owner's declaration of secondary decoration, following up and implementing relevant examination and approval procedures, and recording, sorting and filing the application of relevant decoration units;

4, responsible for the daily owner's repair, complaint handling, and do a good job of information feedback and analysis, report to the superior leadership when necessary;

5. Be responsible for receiving the application for the opening of the owner's telephone and other projects, and follow up the implementation;

6. Answer and record the questions raised by the operators;

7. Notice and collection of management fees;

8. Be responsible for distributing the notices of various management matters and supervising their implementation;

9. Follow up greening and cleaning in detail to ensure a clean and tidy environment; Public facilities and equipment are in good condition;

10, accepting applications for indoor facilities maintenance of industrial households, and supervising the decoration site to correct violations;

1 1. Responsible for the owner's application for signboard installation, and responsible for follow-up implementation;

12, responsible for the implementation of various measures to increase income and reduce expenditure and the management of overtime work of business households outside office hours;

13, assist in dealing with all kinds of emergencies during the shift, and must strictly follow the emergency handling process;

14. Complete the regular statistics of the owners, such as the management of tenants;

15, complete other work assigned by superiors.

Responsibilities of the property management office. Responsible for the order, environment, commerce, decoration, equipment management and daily inspection of the property management scope;

Responsible for attracting investment, business negotiation, contract signing, entry and exit, etc.

Responsible for the collection of property fees, and check the relevant data with relevant business departments in time;

Responsible for handling the demands of business households, customer visits and return visits, and establishing good relations with customers;

Responsible for following up the property infrastructure, warranty and maintenance work, and assisting in on-site acceptance and handling the remaining projects;

Responsible for the management of business data and drawings.

Responsibilities of Property Management Office 8 1. Assist department heads in logistics and personnel management;

2. Responsible for the inspection and complaint handling of the managed property area.

3. Go through the formalities for examination and approval of owner's decoration, be responsible for decoration inspection and go through the formalities for decoration acceptance.

4. Be responsible for the collection of management fees and handling fees.

5, parking lot monthly premium registration, monthly reconciliation with the financial;

6. Assist the superior to handle the property management, meeting reception and document drafting of the project.

7. Actively complete other tasks assigned by superior leaders.

Responsibilities of Property Management Office 9 1, patrol the community, maintain good communication with the owners, provide convenient services and help customers solve problems;

2. Track the complaints and return visits of owners and tenants, and provide housing service demand;

3. Responsible for collecting management fees and other fees;

4. Application and management of maintenance fund;

5. Buy office supplies and engineering materials.

Responsibilities of the Property Management Office 10 1. Assist superiors to do a good job in on-site maintenance and management of shopping malls;

2. Be able to deal with all kinds of emergencies quickly, solve customer complaints and disputes, and ensure the normal operation of the mall;

3, responsible for the management of regional leasing, store collection, store withdrawal and other procedures;

4. Conscientiously implement various policies and regulations, collect customers' suggestions and opinions, maintain good relations, and keep abreast of customers' dynamic information;

5. Daily inspection of fire-fighting facilities and fire exits in shopping malls, participation in fire-fighting training and guidance of fire-fighting drills;

6. Other tasks assigned by superiors.

Responsibilities of the Property Management Office: 1 1 1. Responsible for the straight-line management of residential project housekeeper, and lead the department housekeeper team to complete various work objectives;

2. Organize the implementation of property services, handle customer complaints, maintain customer relationships, and effectively improve customer satisfaction;

3. Effectively carry out diversified operation and lease of the project, and be responsible for the collection and management of team property fees;

4. Maintain good communication with customer owners, maintain good relations with customer owners, and establish a good image of the company.

Responsibilities of Property Management Office 12 1, mainly responsible for property project management;

2. Be responsible for inspecting and supervising the implementation of the company's rules and regulations and related regulations by this department, determining the specific work plan of each project, and monitoring the implementation process;

3, responsible for the supervision and guidance of education and training in the region;

4. Responsible for the supervision, inspection, evaluation and performance appraisal of on-site health quality;

5. Be responsible for reviewing and monitoring the manpower, material resources and comprehensive administrative costs of this department;

6. Be responsible for monitoring the on-site cleaning service quality of each team every month, analyzing the bad reasons and proposing corrective and preventive measures;

7. Maintain coordination and communication with all departments of the company;

8. Assist superiors to establish and maintain friendly and cooperative relations with relevant government departments.

Responsibilities of the Property Management Office 13 1. Establish and improve property files and lease information files, which are complete, accurate and detailed;

2. Track the tenant dynamics, collect rent, property management fees, utilities, gas fees, cable TV fees, billing taxes and other fees in a timely manner, and reconcile them on time every month;

3. Idle properties are arranged for rent, which is sanitary and insect-proof;

4. Handle the property maintenance in time and control the maintenance cost;

Responsibilities of the Property Management Office: 14 1, responsible for the preparation and implementation of the annual project budget plan, staff training plan, work plan and annual engineering equipment maintenance plan;

2. Responsible for reviewing the completion of monthly departmental business indicators, and formulating and implementing monthly departmental work plans;

3. Assist in the implementation and landing of the annual target plan of the project.

Conference management

1, responsible for organizing departmental meetings, participating in engineering professional meetings and weekly project meetings;

2. Be responsible for participating in the event analysis meeting organized by the project and organizing the regional event analysis meeting.

Responsibilities of Property Management Office: 15 1. Be responsible for preparing the maintenance plan of equipment and facilities and arranging personnel to implement it.

2. Check and accept the power supply, water supply and drainage, fire protection, elevator, weak current system, air conditioning, building decoration and other projects in the community and hand over the technical data.

3, patrol, check the operation of public facilities in the community, and urge the relevant responsible persons to maintain public facilities. Responsible for dealing with emergency repairs of public facilities, as well as unexpected accidents caused by abnormal operation of equipment and facilities, and timely troubleshooting of equipment and facilities.

4, guide and supervise the work of subordinates, found that the service process or service quality is unqualified, timely correct and take preventive measures.

5, according to the actual operation of the equipment, put forward equipment maintenance or technical transformation scheme, and spare parts procurement plan.

6. Be responsible for reviewing the outsourcer of special equipment business, and supervise and evaluate its implementation.

7, responsible for the department facilities and technical personnel training, as well as performance appraisal.

8. Cooperate with relevant municipal departments such as power supply, water supply, gas supply and telecommunications to maintain, inspect and repair the facilities in the community.

9. Complete other tasks assigned by superior leaders.

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