Qingdao government affairs network online 12345

Qingdao 12345app integrates Qingdao news information, Qingdao community hot posts, Qingdao smart transportation, Shandong expressway road conditions, provident fund social security inquiry, convenient payment and daily consumption, creating the most convenient, fastest and intelligent Qingdao localized information service platform, which is a good helper for urban services.

It is a convenient service software for Qingdao users! After registering, users can take photos directly through their mobile phones as the basis of their appeals, which is more real-time and intuitive than the original appeals such as telephone calls and text messages. Create a platform for citizens to serve the people and communicate between the government and the people!

Traffic information: public transportation, intelligent transportation, video traffic conditions, flights, high speed and trains are indispensable!

Qingdao News: Graphic, video, TV, radio, policy, information and news push are delivered to your hands in real time!

Life service: meteorological temperature, air quality, ocean tides, providing timely and authoritative data!

Qingdao 12345 Customer Service Hours 09: 00-2 1: 00.

Functional convenience prompt

Hotline style

Convenient inquiry

Hotline introduction

Mayor's mailbox

Hotline culture

Accept an inquiry

Background: 12345 hotline belongs to the general office of Qingdao municipal government, and it is the first-class acceptance platform of Qingdao government service hotline. Its predecessor was 1989, the mayor's public telephone, which was one of the earliest mayor's public telephones in China. 1998 the mayor's public telephone office added a brand of foreign complaints center; 1999 added the online mayor's mailbox function; Qingdao Economic Development Complaint Center was established in 2002; Qingdao convenience call center was established in 2004; Since 2007, government departments and units have successively integrated public telephones and implemented the "first question" responsibility system; 2011changed its name to Qingdao government service hotline.

In the same year, the new system of 12345 acceptance center was launched, and the operation mode of unified acceptance, comprehensive coordination, unified reply and comprehensive monitoring was established; Since 20 12, hotlines for reporting safety, price, food and medicine, efficiency complaints and cultural law enforcement have been integrated one after another, and special seats have been set up in the acceptance center; Optimize and improve the "three-level" service platform of the government hotline, develop the functions of "one-click" online telephone evaluation, automatic return visit, mailbox "follow-up" and "open process", and establish the instruction supervision circulation system, which further improves the efficiency of handling calls and letters from the masses.

The number of seats in 20 14 has increased to 77, the number of lines has exceeded 100, and the number of telephone receptionists has increased to 98, providing 24-hour multilingual manual answering and self-service in China, Britain, Korea and Russia, and opening special service lines for the people with disabilities and the World Expo. The processing hall of 20 16 was expanded, and more than 40 140 were recruited in batches, except for people's society 12333, urban management 123 19, provident fund 12329 and taxation 65439. It has realized the first external access, one platform access, one list transmission and one system supervision, established Qingdao 12345 mobile phone client, WeChat official account and SMS interactive platform, and built a multi-channel government hotline service platform.