How ERP promotes enterprise operators

In the implementation and promotion of ERP, it is a common phenomenon that employees such as operators reject the ERP system. Because ERP systems are generally complex to operate, and in the early stages of the system's launch, it is a new thing and often requires many users to change their operating habits, which generally leads to resistance.

There are two general principles. One is to provide them with convenience and reduce obstacles as much as possible at the system and manual levels; the other is to emphasize the importance and process of thinking.

Specifically, the following measures can be taken to deal with it:

1. Strengthen training. Operator training generally involves a large number of people. Sometimes some employees do not participate in the originally planned training due to work, and it may be necessary to organize a second or third round of training to ensure that all users have basically received the training.

2. Provide an operation manual that is easy to understand and easy to retrieve. The operation manual should be equipped with intuitive screenshots and match function points, system menus and actual business operations. There are some operations that operators may not need to use often. Over time, they are easy to forget, and it may not be possible to quickly find the corresponding part when looking through the manual. It would be better if the manual indicates in the manual what kind of business needs to be done in the actual work and what page it can be viewed on.

3. Optimize system functions. If the system does have serious operating inconveniences and is easy to improve, it can be optimized.

4. Emphasize the long-term value and process of the system. Express understanding of the current problems and inconveniences, and explain that the system's processes and operations are a process of first becoming rigid and then optimizing.

5. Get leadership support, strengthen publicity, and emphasize that it must be used. Win the support of the leader, conduct publicity through the leader, emphasize the importance, and must not use it, so as to dispel doubts and the fluke mentality of not using it (that is, it shows that resistance is useless, but resistance must be used).

6. If conditions permit, a moderate reward and punishment mechanism can be established. For example, reward users who enter data quickly and accurately.

7. Emphasis on optimization and support. Emphasize to users that the system will continue to be optimized, and if they encounter any problems, they can report it to the company, and the company or project team will actively and quickly provide support.

I wish you smooth system implementation and promotion!