Why are property services always being spit out? It's time to do a satisfaction survey.

Epidemics are also a big test for real estate and owners. Are you satisfied with the epidemic prevention work of the residential property where you live? Will you pay more attention to the property value after the epidemic? Epidemic prevention survey Up to now, a property company got 49.25 points in the owner evaluation of one community and 38.75 points in the owner evaluation of another community. The owner thinks that the epidemic prevention of the property is "poor", and some owners even suggest replacing the property.

So, is there a standard for a good property? What is the standard of good property? Listen to the citizens-

A good property should make the owners feel safe.

In the old city, many residential areas are quite old, and the property is just collecting garbage and cleaning, and the doors of the residential areas are open to enter and exit casually. Many residents have met strangers knocking at the door to sell. Because there are no doormen and poor property management in many communities, many idlers have the opportunity to cheat, and electric cars will be lost from time to time.

A good property should provide personal service for the owners.

The prices of mature areas with transportation and living facilities are very high, so our principle is that the community can not be developed, but the surrounding areas should be relatively mature.

A good property should have a comprehensive environment.

Generally speaking, mature communities have humanized community design, and community facilities include catering, entertainment, housekeeping, shopping and so on. , thus providing an all-inclusive environment for the owners and greatly facilitating their daily life. Mature design and planned community environment can meet people's aesthetic needs, and excellent greening design can soften and connect the relationship between various physical buildings, which can give people a sense of vitality. A mature community also needs to provide owners with a variety of community facilities, so that old people, young people and children can find their own leisure ways in the park.

A good property should meet the value-added needs of the owners.

"A good property is not only reflected in the basic security, sanitation and greening maintenance work, but also in whether it can meet the needs of other value-added services generated in the owner's life. There are many criteria for judging the quality of a property, but the most basic one is related to the details of our owners' lives. " Many citizens believe that only a good property can make people's lives more comfortable, thus enhancing the satisfaction of owners.

Many citizens' attention to property management has changed from the most basic "guarding the home" to the "essential" level. With the rise of house prices in recent years, as an option to preserve the value of assets, the appreciation of houses has a great relationship with the quality of property management to a certain extent.

Hui Research is a well-known domestic real estate owner satisfaction research expert and a professional third-party market research company. According to the different needs of customers, Hui research often uses satisfaction models: customer satisfaction index (CSI) model, key factor analysis model, customer churn research model, Kanogana model, situational satisfaction research model and so on.

How to judge the quality of residential property? Professionals put forward the following requirements:

1. House maintenance management. The maintenance and management of houses and equipment can ensure the normal use of houses and equipment, and through scientific and correct use, prolong the service life, reduce natural elimination, give full play to the efficiency of houses and equipment, and safeguard the legitimate rights and interests of property owners and users.

2. Greening management. Formulate and implement the regulations on greening management in residential areas to provide a warm and elegant living environment for property owners and users.

3. Health management. Provide high-quality sanitary environment areas for owners and users, and meet the housing needs of owners and users.

4. Public security management. Including the safety management of buildings and their equipment and facilities, the personal safety and property safety management of property owners and users, the formulation and implementation of security measures such as theft prevention.

5. Vehicle traffic management. Management of main passages, parking spaces and facilities in residential areas.

6. Management of public municipal facilities. Entrusted to manage municipal facilities such as water supply, power supply, gas supply, heating, posts and telecommunications. , including collecting and remitting related expenses.

7. Management of illegal buildings. Cooperate with the demolition office to report, supervise and manage illegal buildings.

8. Various life services. Carry out routine services such as public corridors, roads outside buildings, public toilets, and garbage removal; Commissioned services such as ordering milk, delivering newspapers, sending children to kindergartens, and sending medicines to hospitals; Open up night parking lots, farmers' markets, tourism services, flower and seedling sales and other business services. While providing convenience for property owners and users, it also increases income and makes up for the lack of management funds.

Huiyan was established in 2000, headquartered in Jinan, and its business covers the whole country. Long-term professional market research and consulting services for real estate developers and associations such as Vanke, Country Garden and Longhu. At present, the research services provided in the real estate field include business circle survey, residential owner satisfaction survey, office owner satisfaction survey, consumer survey, mystery customer survey (mysterious customer monitoring in sales field, mysterious customer monitoring in occupied property), real estate brand research, real estate business circle research and other professional research services. At the same time, based on professional research, it provides a variety of market consulting services for real estate development or government decision makers.