Section 3 Summary of Property Work

Summary can create higher value for the company and strive to achieve greater and better work results. The following is my Summary of Property Work in the Third Quarter, which is for your reference only and I hope it will be useful to you.

Summary of property management work in the third quarter (I) Dear Mr. Chairman, group leaders and colleagues,

Good Morning, everyone! In this day of national celebration and prosperity; In this happy day, the property management company is under the great care and encouragement of the group leaders; With the strong support and cooperation of real estate companies and other departments; In the property management company, the staff continued to innovate and work hard, and successfully completed the work in the third quarter of xx.

This quarter, property management companies have done a lot of work in the following aspects:

The first aspect: unswervingly do a good job in building property brands.

1.xx month, the property management company carried out a thorough cleaning of the mobile waterscape in the community in order to carry out the "three innovations" work of Dexin Garden. Thoroughly flush the residential roads; Listing and publicizing community tree species; Thoroughly clean the garden of the community and add badminton courts, fitness and entertainment facilities and leisure facilities. This series of efforts not only enabled the property management company to win the honor of "municipal garden community" again, but also won the unanimous praise of the majority of owners.

2. In 2.xx 10, the property management company held the first "My Love Letter" owner essay contest in Dexin Garden. This competition won the enthusiastic participation of the majority of owners, and everyone came to contribute to express their love, praise, blessing and recognition of the property management company in words. This activity further narrowed the distance between the property management company and the owners, and further promoted the spiritual civilization construction of the community.

3. In the month of 3.xx, the property management company updated the contents of the publicity column of Dexin Garden Community, and publicized some knowledge beneficial to the owner's health and other popular science knowledge, which not only made the owner gain knowledge, but also made the owner feel the meticulous care from the property management company!

The second aspect: keep pace with the times and innovate management concepts.

In order to develop, property companies must reform, innovate and forge ahead. In xx years and X months, the property management company implemented system innovation and independent reform, and successively implemented a series of reform measures, such as weekly inspection system, weekly meeting system of departments and daily summary system of employees, in order to find problems in time; Solve problems in time; Summarize problems in time, correct employees' service attitude, improve employees' awareness of active service, and completely eliminate some potential problems in the bud. Recently, employees' ideological consciousness and service consciousness have been greatly improved than before, which is the result of reform and innovation.

The third aspect: strengthen the prevention of property risks in peacetime.

First of all, the property management company has repeatedly inspected fire-fighting facilities and equipment to prevent fire accidents. During the inspection, some equipment was found to be out of order. The property management company timely reports the situation to the relevant departments and supervises the rectification, so that the engineering contractor can properly handle some problems during the warranty period and reduce the unnecessary maintenance costs brought to the group by exceeding the warranty period.

Second, carry out holiday safety inspection. Inform owners and users of potential safety hazards in office buildings and facades through inspection, so that they can be vigilant, do their own safety precautions, * * * maintain community safety and * * * build a harmonious society. Through inspection, the potential safety hazards existing in the community can be effectively dealt with at the first time, and the effective development of property safety management can be ensured.

Three, the generator set, pressurized water supply equipment, residential lighting to conduct a thorough inspection; Clean up the computer room; Mark the facilities, equipment and lines, so that the equipment in the residential area is always in good condition, and the engineering maintenance is truly "three cleanness, four leakages and five intactness", thus delaying.

The service life of facilities and equipment is long, and the cost of property maintenance and depreciation of property assets is reduced.

The fourth aspect: work wholeheartedly and serve the owners wholeheartedly.

In this quarter, the property management company handled 98 cases of owner's warranty, 23 cases of house seepage, sewer blockage 1 1, septic tank cleaning twice, electronic door system centralized maintenance twice, fight prevention twice and theft 1 time. In addition, property management companies have also increased their fees, with managers and deputy managers taking the lead in charging fees to ensure that the monthly goals and tasks are completed on time.

Although, compared with the past, property management companies have made some progress, but if they want to become a group, they must satisfy the group; Let the owner recognize it; The enterprise that makes employees proud is still far away, and there are still many shortcomings and too many places to learn. At present, there are three main problems in property management companies: 1, lack of professional knowledge, lack of initiative and lack of risk prevention. Property management companies will further improve themselves, make up for the shortcomings and continuously improve the management service level.

Summary of Property Work in the Third Quarter (II) In the third quarter, A Property Company closely focused on the overall deployment of the superior company, took the "three basics" construction as an opportunity, constantly strived to reform, realized the leap-forward development of management, actively standardized internal management, paid close attention to safety services, and carried out all the work in a down-to-earth manner according to the instructions of the superior company, maintaining a good situation of healthy, stable and harmonious development.

Main work in the first and third quarters

(A) do a good job in the "three basics" work and lay a solid foundation for enterprise development.

According to the work arrangement and requirements of the superior company, A Property Company takes the "three basics" work as the strategic task of building a harmonious enterprise in an important position, takes the "three basics" work as the general starting point, accurately finds out the problems, defines the solutions, pays close attention to implementation, improves the quality of personnel, strengthens the style construction, ensures the stability and harmony of the team, and ensures the sustainable and scientific development of the company. In the third quarter, focus on "improving people's basic quality", vigorously carry out the "three basics" work and highlight team spirit education; Highlight the improvement of employees' quality; Highlight the propaganda of ideological and political work of party building. First, conscientiously implement the spirit of the meeting of leading cadres of the study group company, set up a leading group for three basic work, and set up three promotion groups for grass-roots construction, basic work and basic quality. Based on the comprehensive analysis of the present situation of the company's property service, the detailed implementation plan of the three basics work and the overall arrangement schedule are formulated. Second, the grass-roots units have carried out the activities of "learning the spirit, finding the gap, determining measures and improving the level" in the three basic work. The party branch called for watching the propaganda film on the theme of "three basics" construction, and the department organized employees to study hard.

It takes nearly a month to find the gap, dig deep and analyze the problems, and propose solutions from the bottom up in the whole company. The third is to organize a special meeting on the "three basics" work, and the leading group will go deep into the grass-roots site to carry out the post responsibility system inspection activities with "clear responsibilities, perfect system, orderly management, well-trained, efficient work and strong supervision" as the main line, so as to find out the current situation at the grass-roots level and help solve problems. Fourth, the company advocates and encourages the development of distinctive advanced practices. Internally, form a weekly work meeting system to convey the spirit of instructions from superiors in time; Archives classified management, maintained by part-time archivists; Re-examine the job responsibilities and work contents, and supplement and improve the system norms; Managers analyze the key points and difficulties of work and sort out the crux of basic management; Commend and publicize outstanding figures and typical deeds emerging in grassroots work, and so on. The company focuses on sorting out the highlights of the "three basics" work and spreads the good experience of grassroots units throughout the company by way of case review. Fifth, strengthen the construction of grass-roots teams, carry out the activities of "five types and five good teams" in depth, guide employees to "learn by practice and lead by example", intuitively understand the application of visual management in production safety, and effectively promote the company's HSE management system. Organize some management backbones to visit and study in a certain place, learn safety experience sharing with great reference, learn standardized post operation procedures, observe advanced production operation procedures, and achieve the purpose of rapidly upgrading skills. Colorful learning and training activities provide employees with more learning opportunities, enhance their consciousness of finding gaps, and clarify the direction of future work while learning experience.

(two) to do detailed supervision and inspection activities, improve the level of service management.

In order to strengthen employees' sense of responsibility and improve the overall service quality, in the third quarter, the company stepped up inspections, strictly supervised on-the-job personnel, etiquette norms, housekeeping management, operational procedures, and the implementation of responsibilities, and ensured the standardization and unification of service standards. First, through the way of "listening, checking, watching, speaking and asking", supervise and inspect the actual work of the employees on the site of each property. "Listening" means listening to the daily work contents and suggestions of employees in various positions; "Check" is to check whether the on-site system specification of each property is perfect, whether the file records are complete, whether the service behavior is standardized, and whether the work quality is up to standard; "Look" is to check the working environment, employees' mental outlook and working state, to ensure that the house is clean and tidy and the work enthusiasm is high; "Speaking" means putting forward unified standard management requirements for the person in charge of the site, conducting practical job skills training on a regular basis, and explaining job allocation, specific responsibilities, division of labor, safety precautions, etc. For grassroots employees; "Asking" is to check and inquire about employees' job responsibilities and work skills, understand employees' understanding, adjust and improve system norms, gradually form an effective mechanism of "managing power, doing things according to the system and managing people with the system", and build an institutional system with scientific content, strict procedures, complete facilities and effective use to improve business level. Second, the company irregularly organizes joint spot checks on the security work on duty on weekends and holidays, which improves the enthusiasm of security work and realizes a benign work system of "everyone is on duty and each post has a job". Through supervision and inspection, the existing problems were found in time, and the work flow was sorted out, which put an end to the phenomenon of "dirty, chaotic and poor" working environment, unclear post rotation duty time, irregular record filling and imperfect system. Through supervision, conversation, communication and other ways to cultivate employees' work consciousness and initiative, improve work efficiency and overall quality of employees, and ensure service quality.

(3) Do a good job in fire safety management to ensure the stable operation of the enterprise.

In the third quarter, with "improving employees' safety quality and strengthening safety awareness" as the breakthrough point, and focusing on safety education, various forms of safety service publicity and education were solidly carried out. First, increase publicity, education and training. All departments hold safety meetings, popularize fire safety knowledge, conscientiously implement fire safety laws and regulations and safety operation procedures, and enhance fire safety awareness and self-prevention and self-help ability. Department heads carefully analyze the ideological trends of employees, carry forward the management concept of "always paying attention to fire safety", and carry out different forms of safety ideological education such as encouraging mobilization, commending and encouraging, and communicating with each other in combination with their own work practice to promote the integration of enterprise safety culture. The second is to do a good job in fire safety inspection. Strengthen the safety inspection of fire, electricity, fire-fighting equipment and fire exits in key parts such as office buildings, computer rooms, warehouses and canteens that provide security services, and intensify the investigation of fire hazards in key links to eliminate fire hazards in the bud. The third is to do a good job in the investigation and management of hidden dangers. Check the hidden dangers of fire fighting equipment, facilities, fire fighting equipment, vehicles and circuits once a month. When problems are found, effective measures will be taken for rectification to ensure the smooth progress of daily work. Fourth, regularly organize various forms of safety supervision and inspection and special inspection. All departments regularly organize joint safety inspections and conduct self-examination and spot checks on key and difficult points. Combined with climate disasters such as heavy precipitation weather, high temperature weather and typhoon in the third quarter, we will strengthen preventive measures and attach importance to the continuous development of inspections during holidays. The fifth is to establish a long-term mechanism for safety rectification. Implement the mode of "investigation, rectification and exploration", constantly improve and perfect the safety management system, and ensure the healthy and stable development of enterprises.

(d) Strengthen learning and training to improve the comprehensive ability of personnel.

In the third quarter, various training forms were adopted to create a strong learning atmosphere for enterprises. First, pay attention to strengthening employees' on-the-job education, and adopt a combination of company-level centralized training and departmental self-selected learning, with learning as the key link. The company continues to organize new employees to participate in pre-job training in batches, and strive to improve the overall quality. The department insists on weekly skills training and on-the-job training activities, and insists on learning "five haves", that is, learning time, reading materials, learning discipline, learning experience and discussion records, and gradually improves the quality of the team through learning. The second is to make rational use of training funds and make plans to provide opportunities for employees with room for improvement to study and practice abroad. In mid-September, the Engineering Department sent two employees to Beijing to attend the course of weak current system integrators in intelligent buildings to improve their professional skills. Third, pay attention to the quality education and training of managers and improve the level of decision-making and management. Actively respond to the call of superior companies, organize key personnel to participate in the HSE system promotion business training and EAP training lecture hall of oilfield companies, and improve the professional ability and psychological quality of managers. Through training practice, the company has continuously strengthened the construction of training institutions, integrated industry training resources, optimized the training faculty, innovated training means and methods, and improved the comprehensive ability of personnel.

(5) Strengthen project management in the third quarter to ensure the safe operation of equipment and facilities. Engineers accurately grasp the key time nodes of seasonal change and task increase, and strengthen the maintenance of equipment and facilities. First, regularly or irregularly inspect the office buildings under the jurisdiction of the company for hidden dangers of fire protection, air conditioning, water supply and drainage, power supply and other systems every month, and increase the inspection frequency, and supervise the phenomena such as breakage, failure and security loopholes and deal with them in time. Track and monitor the inspection of key parts and the monitoring of high-risk equipment and facilities, and fill in the equipment operation records, inspection records and other files in detail. The second is to organize personnel to thoroughly clean the computer room, equipment room, safe passage, roof and other parts, and it is strictly forbidden to store inflammable and explosive articles; Set the post of the person in charge of the water boiler and equipment room, and implement the safety responsibility. The third is to strengthen the supervision of the construction of outsourcing units and strictly prohibit illegal operations. Fourth, strengthen the management of basic data, classify and place inspection and maintenance files, and improve the project operation management process and system.

Second, the existing problems

In the third quarter, through our active efforts, we made some achievements, but we also clearly realized that while the company was developing rapidly, some problems and deficiencies were exposed, mainly in the following aspects:

(A) refined management ability is not strong

Managers lack a deep understanding of refined management concepts and working methods, and refined management concepts are not strong enough. Some work is not accurate, the division of labor is not clear, the work measures are not specific enough, the working methods are relatively simple, and some work belongs to extensive management mode.

(B) thinking limitations, lack of innovative spirit

Too stable in work, lack of reform courage, lack of innovation spirit, only satisfied with the idea of "not taking steps every day and not making great achievements every year".

(C) Insufficient reserve of high-quality talents

In recent years, the shortage of high-quality talents has become a major problem for enterprises to make great strides. The main reason for this problem is the low level of basic knowledge and limited working ability of on-the-job personnel, so introducing and cultivating high-level compound talents has become the bottleneck of the company's development.

(D) The difficulty of enterprise development has increased.

At present, the situation of in-depth analysis of the property industry market and business development is very severe, and the space for expansion is getting smaller and smaller. We should bravely face difficulties, actively respond to challenges and develop more property services that meet market demand. Under the macro situation, this has become the only way for enterprises to diversify their business risks and survive.

Summary of Property Work in the Third Quarter (III) In the third quarter, in accordance with the unified arrangements of the CPC Central Committee and the management center, my XX property management company combined with the company's actual situation, taking activities such as "grasping learning, deepening fine management year", "fighting for five cups, promoting harmony, building a victory base camp", "serving the people, striving for Excellence" as the main line, organically combining production and operation with various activities, and carrying out all the work in an orderly and in-depth manner. The work is summarized as follows:

I. Main production and operation conditions

1, maintenance service. In the third quarter, there were 292 telephone repairs, 65 circuits, 28 pipes, public parts 144, 25 building doors and 30 sewers.

2. Community greening. * * * More than 500 new seedlings were planted, hedgerows were trimmed 65438+100000 linear meters, more than 300 street trees were planted, the whole seedlings were sprayed with pesticides for 6 times, and more than 600 wasps were released. The control effect of Hyphantria cunea is obvious, with more than 40,000 square meters of green land hoed and more than 500 seedlings transplanted. Do a good job in daily greening and maintenance such as drainage of green space in rainy season, weeding after rain, hoeing and soil conservation.

3. Community health and cleanliness. Do a good job in cleaning up the construction site and surrounding environment of the residential area, regularly spray pesticides on public toilets and garbage points, comprehensively clean up more than 50 sanitary dead corners, do a good job in cleaning up autumn leaves, clean up more than 600 cubic meters of domestic garbage 1.600 cubic meters, and replace more than 60 cover plates.

4. Community safety. Strengthen the management of guard vehicles and people who come in and out at night, increase the daily patrol, continue to create a "zero-incident community", drive away idle people such as pyramid schemes, advertisements and waste collection 100, and control the vehicles in the community to stop and leave 100. After occupying the road, Antai's market environment is well maintained.

5. Safety and equipment management.

Implement specific measures, do a good job in carrying out various theme activities, earnestly carry out safety education for eight precautions in rainy season, set up emergency teams, implement special materials, regularly inspect circuits and vehicles, and do a good job in flood control and drainage this year to ensure the safety of the community.

Second, the specific work measures

First, the management work highlights the "provincial review". The company set up an activity leading group with the main leaders as the group leader, the production office as the leading group, two property stations as the main body, and public security and comprehensive management personnel as partners to make preparations together. The inspection team composed of three offices of the company went deep into the grassroots level one by one, strictly checked the review materials of provincial civilized communities of two property stations on the principle of solving and handling problems, and urged and cooperated with the property stations to carry out rectification and improvement.

Second, environmental sanitation has improved. In order to strengthen the standardized management of community health, sanitation personnel insist on cleaning three times a day, and supervisors often patrol and check, and hell to pay finds problems. Vigorously carry out the "ten chaos" control work, organize personnel to clean up debris and rainwater on the corridor, bricks and gravel piled up outside the building, and plastic bags hanging on street trees in the community.

Third, safety management emphasizes safety education. (1) Actively carry out eight prevention safety education in rainy season, combine with the overall deployment of flood control and drainage work, ensure the smooth communication of emergency teams for flood control and drainage, store emergency materials for flood control and drainage in designated places and manage them by special personnel, organize emergency drills for flood control and drainage, completely eliminate waterlogging in the community and ensure the safety of residents in the community. (2) Earnestly carry out safety education in summer, prohibit employees' children from swimming in dangerous waters on holidays, strictly implement the wrong working system, distribute heatstroke prevention and cooling condolences to grass-roots front-line workers on time, and do a good job in summer safety production. (3) Do a good job in safety education for summer car classes, strictly abide by labor discipline, do a good job in summer car maintenance, strictly prohibit the occurrence of illegal phenomena such as drunk driving, smoothly meet the annual inspection of vehicles at the venue of the Administration, and do a good job in safety education for private cars, and remind the daughters of migrant workers to go back and forth before school starts. (4) Communicate to leading cadres on time.

All-contracting records, publicity of superior documents such as contractor management regulations and safety accident management methods, smooth reception of the annual inspection and HSE inspection of the bureau's equipment, and timely rectification of the problems feedback from the inspection. ⑤ Carefully prepare for the 86th post responsibility system inspection. Organize relevant personnel to go deep into grass-roots units and teams to help grass-roots units find problems and hidden dangers. The safety awareness of all employees in the company has been further enhanced, the safety operation skills have been further improved, and the construction of Ankang culture has been further strengthened.

Fourth, the greening work highlights the prevention and control of pests and diseases. We have taken active actions to strengthen the prevention and control of plant diseases and insect pests by means of flying weekly peaks, artificial pruning and spraying biological agents. According to the actual situation of greening management, all regions put the responsibility of prevention and control work into the grass-roots teams and individuals, requiring each tree to be carefully inspected and applied with preventive medicine, so as to achieve clear prevention and control objectives, clear responsibilities and appropriate measures, and achieve remarkable results in pest control work. We organized two property stations and greening technicians to trim the flower pond seedlings from plane to three-dimensional, and the diverse and beautiful shapes won unanimous praise from residents.

Fifth, the comprehensive management work highlights special rectification. With the theme of "leak detection, prevention and control, mass prevention and control, and safety protection" and the goal of creating a "zero-accident" community, we will focus on strengthening public security management in residential areas, migrant workers, safety and fire fighting, and carry out special rectification work on market order, random parking and misplacing of vehicles in residential areas. In terms of public security prevention in residential areas, we should give full play to the role of "five in one" and "one hundred households' public security prevention", implement dicing contracting, and assign special personnel to regularly inspect various fire fighting, road lighting, sewage drainage and other equipment in residential areas to ensure that traffic accidents, major fires and criminal cases do not occur in residential areas. Public security patrol adopts a combination of monitoring and patrol, strengthens the patrol density of key time periods and key parts, and insists on reminding residents of "fire prevention, theft prevention and gas safety" with small speakers every night in the community, thus ensuring the safety and stability of the community.

Sixth, the maintenance service highlights the quality improvement. We earnestly implement the promised service system, take residents' satisfaction and dissatisfaction as the work measure, and strive to build a 440-hour convenience service circle, which requires

Residents' service needs must be answered within a quarter of an hour. Vigorously strengthen the quality training of 440 dispatchers, and increase self-help training from professional skills, knowledge literacy and etiquette services. 440 dispatchers are required to pay attention to the practice of theoretical knowledge within 24 hours, improve their work skills and communication skills, read more books during breaks and improve their knowledge literacy. Organize employees to put themselves in their shoes and discuss "what kind of service do I need if I am a resident". All kinds of study and training enable everyone to respond quickly, prioritize, ease contradictions and adjust relationships, which reduces the occurrence of contradictions and disputes from the root and further improves the service level.

I recommend it carefully.