Nurse image and etiquette standards

Nurse image and etiquette standards

As a nurse in the new era, an angel in white in the eyes of others, we must have good professional ethics and ideological virtues. A nurse's neat and decent dress can give people a sense of solidity; her dignified and natural appearance can give people a sense of solemnity; her elegant and generous behavior can give people a sense of stability; her kind and enthusiastic attitude can give people a sense of intimacy; her civilized and polite language It can give people a sense of trust; light, stable, agile, accurate and skillful operation can give people a sense of security. Using norms to guide and constrain nurses' nursing behavior makes nursing work adapt to the modern medical model, which is conducive to improving nursing effects and prompting patients to speed up the recovery of physical and mental health. A good nurse image and nursing behavior reflect the spiritual outlook of the department and are a banner of the hospital. They also reflect the hospital's medical ethics, medical style, and medical appearance.

1. Appearance. Dress neatly, be dignified and elegant, do not wear accessories that may affect operation, do not wear heavy makeup, have natural hair, with the front no more than the eyebrows, the back no more than the collar, and no ears covered at the side.

2. Behavior. Strictly abide by labor disciplines, be diligent and eager to learn, unite colleagues, be willing to contribute, be dignified, steady and generous, stand and sit with posture, walk with posture, raise hands politely, be generous, not pretentious, always smile, smile is A bridge of communication between nurses and patients, treating patients equally.

3. Conversation. Use polite words, kind language, gentle tone, clear voice, moderate speaking speed, pay attention to listening carefully, welcome and send patients, and create a warm environment for patients.

4. Relevant etiquette.

1. Telephone etiquette, civilized language, gentle attitude, concise and to the point.

2. When receiving outpatient services, maintain a straight posture and a natural smile. Pay attention to the patient's perspective, think about what the patient thinks, worry about the patient's concerns, and help them as much as possible.

3. Receive inpatients, proactively introduce the ward environment, bedside medical care, and related health education. Answer patients’ questions carefully and patiently, and provide discharge guidance.

4. Receive surgical patients, provide adequate preoperative psychological counseling, and teach patients how to cooperate and postoperative precautions.

5. When receiving emergency patients, the first-patient nurse should be responsive and skilled, be anxious but not panic, busy but not chaotic, and ensure the safety of the patient to the maximum extent.

6. When receiving elderly patients, pay attention to courtesy, respect the patient, understand the decline of the patient's audio-visual and other functions, and try to communicate in a language they can understand.

7. When receiving child patients, because they cannot express themselves well, nurses must be careful, patient, responsible, and good at identifying problems and finding ways to solve them. ;