How to solve the problem of "no one cares" and "poor management" in old communities?

Garbage is thrown away at will, vehicles are parked indiscriminately, and itinerant vendors come and go at will... At present, some old communities have no property management at all, and some property management is very poor. Some residents do not pay fees due to "poor service" from property management companies, and property management companies often do so on the grounds that they "cannot make ends meet".

?In the new round of renovation of old communities across the country, there are strong calls to fill in the shortcomings of property management services and improve long-term management mechanisms, and many places have launched relevant policies and measures.

?Introduce property improvement management and forcibly clear out unqualified enterprises

?It is understood that many old communities built before 2000 in towns are public housing for sale, owned by local state-owned enterprises The subordinate property company manages the property, and apart from basic services such as cleaning, there is almost no property management. At present, some communities have introduced property companies after completing infrastructure renovation.

?Liu Xiaoying, a resident of the Family Courtyard of the Municipal Transportation Bureau of Qiaodong District, Xingtai City, Hebei Province, said: "It used to be windy and muddy, and rainy and muddy. Now after the introduction of property management companies, the road surface is flat and clean, and vehicles are parked neatly; The original overgrown open spaces were transformed into parking lots, small fitness squares, and security patrols. ”

In addition, various localities have used special rectification to force some companies with poor service quality to exit. "We have adjusted and exited 20% of property companies with low performance and poor services by rewarding the good and punishing the bad," said the person in charge of the relevant departments in Hongkou District, Shanghai. Hongkou District also conducted a questionnaire survey on various property service companies and related residential communities, forming a satisfaction score and ranking of 164 property service companies, which were graded according to the seven-color evaluation system, namely gold, silver, green, blue, yellow, Orange cards and red cards, property service companies that do not meet the standards cannot get the "standard bonus."

"The service attitude of property management companies is much better now than before." Lu Gerun, secretary of the party branch of Yusi Residential Area, Hongkou District, Shanghai, said that in the past, there were random parking and chaos on the main roads of the two communities here. The parked cars have been scientifically transformed, new parking lines have been drawn, and more than 30 parking spaces have been added intensively, which has alleviated the problem of parking difficulties for residents. "After the service level has been improved, the property management committees of these two communities have agreed to increase the property fees by 20% to 30%."

In addition, in view of the "no management" and "loss of management" phenomena in the old communities, Some local governments implement underpinnings. Qixia District, Nanjing City, has established property companies in 9 streets in the district, managing 153 old communities and 59 low-income housing communities in the district, covering 70% of the total residential communities in the district.

?How to break the endless cycle of "if the service is poor, don't pay, and if you don't pay, the service will be even worse"?

?The reporter’s investigation found that after the introduction of properties in some old communities, there are still difficulties in management and operation. For example, the proportion of owners’ committees established is not high, property fees face difficulties in raising prices, and collection rates are low.

?The reporter interviewed in Nanjing and found that some renovated communities did not have adequate follow-up management, and only basic cleaning, parking, greening, security, etc. were managed by no one. Industry insiders told reporters that after the renovation of old communities, less than 10% of them have introduced market-oriented properties, and only about 20% have established property owners committees. "Without a property owners committee, everyone has different opinions and no one can make the decision."

With the improvement of quality requirements for property services, management costs have increased accordingly, and raising property fees has become a problem in some old communities. Highlight contradictions. “Some communities are small in size, even less than 10,000 square meters, and many residents are dissatisfied with property services and refuse to pay property fees, causing property management companies to make ends meet and suffer losses all year round.” The person in charge of a state-owned property management company in Shanghai lamented.

"If property fees are not increased, it will in turn affect the quality of property services, forming a vicious circle." Lu Yan, general manager of Hengshui Fangzhou Property Service Co., Ltd. in Hebei Province, said that many residents in old communities lack The concept of service payment makes it difficult to sustain the property management work in some communities.

?“The renovation of the community and subsequent maintenance will inevitably increase costs. Where the money comes from is a problem.” said the person in charge of Longfor Intelligent Service Company.

?Exploration in various places: packaging and mergers, residents’ autonomy, government “backup”

?In order to solve the problem of property management in old communities, many places are currently exploring some old communities according to local conditions. Property management model.

?——Merger to achieve centralized management of “large properties”.

In response to the problem that old residential communities are not large-scale and property companies are unwilling to take over them, Xingtai, Hebei has "broken the old communities into whole pieces" and transformed multiple adjacent old communities that are unmanaged, uncleaned and unmaintained into " "Packaging" is handed over to the management of the property company to achieve maximum sharing of resources in terms of cleaning, order maintenance, repairs, etc.

?——Build a platform for residents’ self-governance and governance. During the interview, the reporter found that some street and town grassroots governments have promoted residents to formulate property management plans autonomously by building community governance platforms. For example, Chengdu will establish community autonomous organizations, such as establishing community joint meetings, as a prerequisite for starting the renovation of old communities, allowing residents to fully negotiate and form a consensus on community management models and property management companies.

?——Government “support”. Tong Longsheng, deputy director of the Nanjing Municipal Property Office, said that due to the current imperfect market development and imperfect relevant national policies, the management problems of some old communities are difficult to solve through the market alone, and for the time being they still need to be "supported" by the government. Li Xiudong, chief of the Property Section of the Housing and Urban-Rural Development Bureau of Nanjing Qixia District, said that after the public welfare property companies provided support, the property fees in old communities and low-income housing communities were 0.4 yuan per square meter per month, while other communities were generally 1.9 yuan per square meter. Yuan or so.

In order to encourage the introduction of property management services in old communities, Shijiazhuang has implemented financial subsidies for newly introduced property management services in old communities in the main urban area. The subsidy is 0.3 yuan/square meter in the first year and 0.2 yuan/square meter in the second year. square meter, with a subsidy of 0.1 yuan/square meter in the third year, and withdrawal after three years.

? Many property companies and some street leaders interviewed believe that the renovation and maintenance of old communities require a large amount of investment. In the short term, the government can provide some special subsidies, but in the long term, it will still need Residents should increase their awareness of the value of property services, reasonably increase property fees through legal, open and negotiated methods, and urge property companies to improve service levels to make residents' lives more convenient and comfortable.