Practice summary of supermarket fresh food department

Model essay on internship summary of supermarket fresh food department

Summary of the work of the supermarket fruit and vegetable group In a blink of an eye, just one month's study ended. There I not only saw many shortcomings of myself, but also had a deeper understanding of my future social work. So, how to write the internship summary of supermarket fresh food department, do you know how to write it? If you don't know, come and see what I have arranged!

Chapter 1: Practice summary of supermarket fresh-keeping department. After a month's fresh-keeping study in the supermarket, from the large-scale adjustment of fresh-keeping areas to the large-scale adjustment of department stores. Then make various small-scale continuous adjustments. From normal holiday-free commodity sales to the arrangement, promotion and preferential treatment of various atmospheres in the Mid-Autumn Festival. Various phenomena have made me more and more aware of the retail service industry. Especially for the supermarket fresh-keeping area where I stayed for a month, I got a preliminary understanding of the operation of supermarket fresh-keeping after this month. The following is my summary of one month:

(a) supermarket fresh work summary plan and budget responsibilities

1, responsible for the formulation of fresh category budget and the achievement of key business indicators, including: fresh sales, fresh gross profit, controllable operating expenses, labor, materials, repair costs and commodity loss.

2. Be familiar with the sales and turnover of fresh-keeping commodities in different seasons, and be able to balance the relationship between sales and commodity inventory.

3. Be responsible for realizing the production efficiency of fresh food categories formulated by the company, including: floor efficiency, human efficiency (per capita sales, per capita workload of main positions).

(two) supermarket fresh work summary business (goods) responsibilities

1. Plan and manage competitor surveys and consumer surveys, understand their trends and prices, respond in time, and make suggestions on the distribution of fresh goods, the introduction of new products, price adjustment of related goods, etc. , so as to ensure that the store is in a leading position in the competition.

2. Understand the demands of customers in time, guide the director of fresh and cooked food area to correctly implement the business plan of fresh and cooked food area, and make reasonable arrangements and adjustments to the commodity layout, commodity display and atmosphere layout of each department.

3. Responsible for implementing the promotion plan arranged by the procurement promotion department and making the fresh promotion plan.

4. Manage the procurement, sales and inventory management of fresh goods reasonably and scientifically, and guide the director of fresh food department to arrange the ordering, processing and production quantity of goods reasonably.

5. Strictly control and manage the loss of goods in the fresh department, strengthen the awareness of loss control of all fresh employees, and standardize related operations.

6, responsible for the quality management of fresh goods, to ensure that fresh goods meet the safety and hygiene standards, to meet customer needs.

7, responsible for the normal implementation of fresh inventory work and accurate inventory data.

8. Be responsible for the overall environmental sanitation and safety of fresh food in the store.

9. All employees in charge of fresh food area correctly implement all processes in their respective areas, and the supervisor can correctly review the documents of various departments to ensure their correct delivery.

(3) Summary of responsibilities of fresh-keeping staff in supermarkets

1. Provide employees with a safe and hygienic working environment.

2. Hold regular in-store meetings, maintain good communication with employees, lead and motivate managers and employees in the field of fresh food, and establish an active and efficient team.

3. Plan and implement the target management of the manager of fresh food department, and evaluate and examine it.

4. Train and guide the fresh department manager, help him improve himself and train successors for this position.

5. Have the right to make suggestions on the work quality of the manager of the fresh food department, decide the recruitment, promotion, reward and dismissal of the head of the fresh food department, and notify the store manager and personnel manager.

6. Actively implement the work arrangement of the store general manager, and be able to put forward creative opinions and put them into practice.

7. Communicate with the company's various "xianggong" departments, branches and regions with a positive and open attitude and maintain good cooperation.

8. Be responsible for the training and management of fresh regional promoters.

9. Arrange the work and rest schedule of the fresh regional manager, review the work and rest schedule of the fresh supervisor, and ensure the reasonable arrangement of the fresh regional employees.

(D) supermarket fresh work summary equipment responsibilities

1, responsible for the safety of equipment, inventory and other assets in the fresh area.

2, to ensure the normal operation of the equipment, supervise the implementation of daily maintenance and maintenance work.

3. Responsible for the strict management of commonly used equipment, utensils and materials in the fresh-keeping area, so as to improve the use efficiency of the equipment.

Overview of professional ability of supermarket preservation work

1, understand the maintenance and maintenance principles of major equipment.

2. Have the awareness of equipment safety and the concept of increasing revenue and reducing expenditure.

3. Be familiar with the requirements of common equipment for the use of fresh goods and the consumption quota of fresh materials, and be able to find irregular operation and abnormal material consumption in time.

(five) supermarket fresh work summary service responsibilities.

1. Create a clean, comfortable and safe shopping environment for customers.

2. Ensure that fresh employees can provide professional, enthusiastic and timely services to customers and improve customer satisfaction.

3. Ensure that the responsible area provides thoughtful after-sales service for customers, including: return and delivery, etc.

4. Handle customer complaints correctly, keep good communication with customers, and improve the professional ability of summing up fresh food in supermarkets according to customer complaints.

1. Be familiar with the influence of lighting, decoration, service signs, store music and other factors on the shopping environment in the area under its jurisdiction, and make reasonable adjustments according to customer needs.

2. Be familiar with the standard requirements of employees' gfd and service skills, and supervise the implementation.

3. Familiar with in-store after-sales service standards, relevant national consumer laws and quality laws.

4. Have a sense of customer orientation, be able to improve themselves in response to customer complaints, and understand customers' demands for quality and service quality.

A month's time is actually very short, and it passed in a blink of an eye. The contact with the supermarket may still be superficial, and many things are just knowing the theory and not really doing it. Sometimes theory and practice are really two different things, very simple things, very simple theories. But if you really do it, there will be variability. Sometimes even you can't control the whole thing.

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Chapter 2: The first day of the internship summary of supermarket fresh food department begins! In the morning, I received a work permit from Ai Jia Supermarket (as an intern, of course) and met with the Minister of Fresh Food Department. He took us to the fresh food area, made simple arrangements and left us. We all have nothing to do and we don't know what to do. We want to help, but we are afraid we can't, so we wander around. Maybe we're bored and looking through our work permits. The above sentence attracted my attention, and it is like this: You love home, I love home, and we in Qi Xin will work together to create a better future. It and the next log*** isomorphically form the vi (Visual Identification) of the supermarket. Seeing this, I can't help but think of cis (Enterprise Identification System) I learned before. Originally, Ai Jia supermarket also established cis. Yes, the company name is integrated into the advertising language, and customers are also integrated into the advertising language. With the concept of "love home" and "create the best", the language is very lively and interactive. Suddenly, my admiration welled up in my heart. After a while, the group leader came over and introduced something to us and explained the operation of the fresh food department. It talked about promotion, pricing, commodity layout and commodity diversity. For example, the difference between a stack head and a normal container. The pile head has the obvious advantage of independent position, which is used to place best-selling goods for the convenience of customers. Or sell a commodity to attract customers' attention and increase sales. Ordinary containers are used to display general goods. In order to ensure the diversity of goods, supermarkets sometimes have to exchange some losses. For example, some fruits are rarely bought by customers, but in order to ensure that they appear on containers, they must be displayed on containers and suffer from constant damage, and these costs are often higher than sales. The purpose is actually very simple, that is, to send a message to customers: I have what you need here. Thinking of this, I thought of the "barrel effect". The size of a barrel does not depend on the longest board, but on the shortest board. This practice of supermarkets once again confirms this truth. After the team leader introduced some situations, we learned some skills of loading, selecting and displaying with some fine products of the fresh food department, and started "learning now and selling now".

This is a new day! As soon as I go in the morning, I'll get the goods from the refrigerator and put them on the shelves. After the goods are loaded, I will pick out the unqualified fruits and finally sort them out. After a busy period of time, we visited the container room. Frankly speaking, standing for a long time is really tired! I don't even want to find a place to rest. I asked the team leader about the rest of employees, and the team leader said that employees can't rest at will during working hours, and there is no lounge. I am a little dissatisfied. I express my dissatisfaction on behalf of those employees. Supermarkets are mainly self-help goods, and the work content of supermarkets is very trivial. After finishing some things, there is a period of free time, so you can take a rest in these free time, which is also conducive to improving the work efficiency of employees, and you don't have to look at the container all the time. In the afternoon, the team leader sent us a job description of the team leader. I looked at it carefully and found that the content was clearly defined and met the needs of hrm.

The last day has begun! In addition to doing our daily work today, we also pay special attention to communication with the team leader. Talk to the team leader about employee performance management, salary management, competition between enterprises and peers, etc. Through the communication with the team leader, I learned that this supermarket has no systematic performance management system and salary management system, and the boundary between their performance management and salary management is very vague, and it can even be said that "performance management = sales management = salary management". Enterprises first give each commodity department a sales target, and then each commodity department starts to operate with the target as the center. If the target is exceeded, the bonus will be paid, otherwise the money will be deducted. Personally, I can fully understand the extensive management mode of supermarkets, but I don't think so. Although this model can increase sales and bring sales performance to enterprises, it may not bring the best benefits to enterprises. For example, in terms of economic benefits, sales may have gone up, but cost control may not be done well. With the continuous increase of sales, the cost will inevitably increase. Finally, high sales did not bring high profit growth, and the cost growth rate exceeded the sales growth rate, which may also lead to a decline in profits. In terms of corporate image, it is difficult to greatly improve the service quality and service level, which is not conducive to the construction of customer loyalty and corporate image, and in turn will restrict the development of enterprises. I learned from the tour leader that the biggest competitor of this supermarket in this city is Tianhe City Supermarket, and its low-price strategy makes Ai Jia Supermarket under great pressure in commodity pricing and cost control. In addition, Tianhe City Supermarket is preparing a new big supermarket recently, and Ai Jia Supermarket will compete with it in an all-round way. When talking about this issue, the team leader talked about and emphasized one word many times-momentum. I've been thinking about it for a long time. What are the "momentum" and the so-called "momentum" here? In my opinion, first of all, enterprises are United and have high morale, forming a highly competitive corporate culture; Secondly, the competitive strategy is comprehensive and powerful; Third, a propaganda offensive with high combat effectiveness. I think I need "motivation" in my present study and future work.

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