5 selected personal work summaries of property companies in 2022

1. Personal work summary of the property company in 2022

In the second half of 20xx, with the second phase of building resumption and the increasing occupancy rate of the community, the operation department is cooperating with sales and developing various services At the same time as operating activities, the service quality of each position has been further improved, and the operation and management have gradually been on the right track, achieving steady development. The development of our department cannot be separated from the care and support of the company's leaders, and it cannot be separated from the active cooperation of all staff in the department. Our department analyzed the four aspects of work performance, existing shortcomings, experience and market prospects, and had new ideas and positioning for the work in 20xx. The summary is as follows:

1. Work performance in the second half of 20xx:

1. Operating income continued to increase, and the annual business plan was exceeded.

Compared with the first half of 20xx In the first half of the year, our department's turnover has been on an upward trend. In the second half of the year (July to December), the total turnover was 650,000 yuan, of which cash income was 280,000 yuan and contract signing income was 370,000 yuan. In particular, October set a new high for our department's business, with a turnover of 147,000 yuan, and a cash income of 29,000 yuan during the seven days of the "National Day" Golden Week.

2. Improve catering planning and publicity

Summarize the experience in the first half of the year, take service, production, and training as the basic points, make all tasks deeper and more detailed, and maintain the original Cantonese cuisine style, constantly introduce new food, increase the stability of the product, and further strengthen the hygiene of the product; and gradually provide personalized services, adjust the dishes accordingly according to customer preferences, and further improve tracking service measures . In the second half of 2005, our department successfully held a series of promotional activities such as barbecue buffets, holiday discount packages, 32% off night storm sales, family banquet meal delivery services, thoughtful family packages and dining coupons, etc., which have been recognized by the majority of owners. It has laid the foundation for the further development of the Shijiaxuan restaurant in the club.

3. Compared with the first half of 20xx, recreational and sports facilities have been further promoted

1) A "basket" of training classes has been launched: Taekwondo classes, yoga, Sanda martial arts classes, Tai Chi Boxing, dance classes, fitness, aerobics training classes, beginner golf training classes, beginner swimming classes, table tennis training classes, tennis training courses, especially yoga and golf training classes are very popular among owners;

　2 ) carried out limited sales of annual and monthly leisure and sports cards, improved the utilization rate and service quality of leisure and sports facilities, and actively expanded club leisure and sports projects.

4. Improve facilities and decorate the clubhouse;

The clubhouse will undergo a comprehensive renovation in July. During this period, our department completed the work of properly arranging and managing items and property. After the renovation of the clubhouse, it not only promoted the sales of real estate, but also provided our department with more complete facilities and equipment, which is more conducive to the operation of our department.

5. Complete the development work of newly dug fishing ponds within the community

First, make a comprehensive plan for fish farming in the fishing ponds, and then carry out a series of preliminary procurement, seine nets, lake partitions, Fish fry investment and later observation work ensure the smooth progress of the development of the fishing pond.

6. Improve employee training

Through the Chinese and Western food service skills competition and a number of practical trainings held in the middle of the year, we have achieved synchronization of theory and practice, and have an in-depth understanding of employees' needs. Characteristics and work abilities, and carry out a reasonable division of labor, implement a dedicated person-specific responsibility system, give full play to the potential of employees, mobilize employees' work enthusiasm, improve work efficiency, and give our service personnel a new look and improve their service skills. to a new level.

2. Problems and solutions that have arisen in the work of the department:

1. The management of recreational and sports activities needs to be strengthened

After the renovation of the clubhouse is completed, Sports facilities and equipment have been gradually improved, but there is still a lack of publicity for sports operations. Gyms and chess and card rooms are relatively underused, and the operating efficiency is not high.

In order to strengthen our recreation and sports management, we launched a “basket” training course, carried out limited sales of annual and monthly recreation and sports passes and a 50% discount on some projects, increased the utilization rate of recreation and sports facilities, and actively Expanded clubhouse recreation and sports programs.

2. Banquet services need to be strengthened

In the second half of the year, Shijiaxuan Restaurant received several large-scale banquets. During the actual operation, the restaurant's service was still insufficient and the food delivery was not enough. Neat and in place. In response to this situation, our department began to train employees on banquet reception procedures and basic understanding of red wine, wine opening procedures, and wine pouring procedures. We also strengthened the training of personnel who pass dishes and make orders, so as to provide better banquet services during the New Year. Be thoughtful and well prepared.

3. Work experience and insights:

1. Continuously innovate business methods and seize opportunities to promote marketing.

Our department has innovated its business methods and successfully launched various special food packages, such as: family banquet meal delivery service, thoughtful family packages, New Year's Eve special packages and dining coupons, New Year packages and other activities. And through various festivals, we launch festival-related business activities; we seize the good opportunity of the second-phase owners to move in at the end of the year, vigorously promote the wine package service for the new residents, produce promotional materials for the wine packages, promote it in the second-phase community and accept the second-phase residents. Period owners make reservations.

2. Effectively control costs and save expenses.

Our department has considered in advance that during the Lunar New Year, the price of food raw materials will be about 30 yuan higher than usual. In order to avoid the peak purchase period, we decided to purchase 20,000 yuan of dry food raw materials in October 20xx in advance. and 200 bottles of red wine, saving about 30% of the purchase cost.

3. Unite and advance and strengthen work coordination.

As employees of the same department, they should learn from each other, strengthen contact, cooperate with each other, and provide good service. In order to achieve the common goal of overall development of the department, all employees should work closely together to reduce internal friction, give full play to team spirit, and use collective strength to improve the overall combat capability of the business department.

IV. Work ideas and plans for 20xx:

Take advantage of the arrival of various festivals in the first half of 20xx to actively carry out timely business projects. Such as New Year sets, Lantern Festival Night, South Asia Fruit and Food Festival, "June 1" children's interest competitions, etc. The business methods are diversified and humanized, and we are gradually considering extending services beyond the community, and working with supporting services of recreational and sports facilities to create economic benefits. We strive to promote food and entertainment as culture, push the club towards high-level management and high-quality service, and build Jiangnan Shijia into a residential community with rich cultural heritage.

2. Personal work summary of the property company in 2022

Time flies, the sun and the moon fly by, we have spent 20xx, and we will usher in the exciting 20xx in the tense and busy life Looking back on the work of the past year, under the correct guidance of the company leaders, the support and help of colleagues, and the unremitting efforts of all employees in the community, we basically completed the expected goals. Although there were no outstanding achievements, we also experienced extraordinary test.

After one year of studying and mastering community work, I am already a qualified community manager. He is already very comfortable handling repair reports, complaints, cleaning and landscaping in the community. It also strengthened the business understanding of community workers and worked hard to improve the functions of community management workers. In 20xx, the community's ledger data management and recording work was fully controlled. The mastery of the list of residents in the community strengthened my ability to quickly get started with all aspects of the community's work. The work on energy conservation and consumption reduction and cost control has greatly improved the energy savings in the community. In 20xx, I was mainly responsible for the processing and results of repair reports in the community, the supervision of greening and cleaning, and strict labor discipline management of employees. The third is to do a good job as community owners. During this year, I carried out the management work seriously, worked hard to ensure that the owners of the community could support and be satisfied with my work, and conscientiously completed the collection of owner management fees.

In terms of daily management, I will now make a detailed summary of several of them:

1. Greening and cleaning

Do a good job in the residential area, the green space in front of the building and the back of the building, and the public area of ??the building. ***Green spaces and street trees and vertical greening in building areas. Carry out self-inspection and self-examination of greening in the community, solve existing problems in a timely manner, and promote the improvement of the overall level of greening. Promote the laws, regulations, and systems of greening and beautification work through radio, television, blackboard newspapers, window displays, and other forms, educate the masses and primary and secondary school students to love trees and protect greens, effectively improve the masses' awareness of the importance of green space management and protection, and let more people consciously participate in management and protection work to comprehensively improve the level of green space management and protection in residential areas.

2. Owner satisfaction work

In order to strengthen the management of the community, in December, the management office issued a "Property Service Evaluation Form" to residents at their doorsteps, and distributed 200 39 copies were collected, 28 of which provided opinions and suggestions, which allowed us to understand the results of the previous period of work and the shortcomings. We will promptly solve the problems reflected and provide on-site explanations.

3. In terms of charging work

For property management fees, the property management fee collection work in 2014 was completed well. The total property fees collected were 420,000 yuan, and the collection rate reached 99%. ***14 households, 6 households were received, and the collection rate reached 43%. In 20xx, parking space fees were ***received by 34 households, and ***charges were 20,060 yuan, with a collection rate of 30%. Other charges include maintenance fee reported by the owner, North Gate remote control and other charges. The total fee is RMB 8,760.

IV. Safety work

There was one fire accident and two thefts in the community throughout the year. The fire accident was caused by an incident in Building 22 on the third day of the first lunar month. A child in the owner's home set off fireworks on an elevated floor, causing a fire that burned out the electricity meter and caused a power outage in the entire building. Fortunately, the security guard responded quickly and put out the fire immediately, preventing a disaster. Afterwards, the management office assisted the owner in contacting the power supply many times. The department replaced the electric meter, restored the power supply, painted the blackened electric meter box, and painted the exterior walls. 22-151 came to the door several times last year to collect property fees, but always refused to pay them for various reasons. In the end, the door was not opened. After this incident, the department Our property has undergone great changes and we agreed to pay property fees. At the end of May, the rainwater and sewage diversion renovation of the community was about to be completed. The owner of Building No. 30 had a bicycle parked under the elevated floor stolen. After coordination with the person in charge of the headquarters, the owner was compensated for the loss of 150 yuan. The owner was very satisfied. A serious theft incident occurred in September, causing serious property damage to the owners' homes on the 14th and 31st floors. After that, we fully assisted the public security department in reviewing the surveillance video, so there must be no negligence, paralysis or luck in safety. Pay more attention to the entry and exit management of outsiders and vehicles to avoid similar or more serious accidents.

5. Existing problems

Over the past year, it has also been exposed that there are some problems and deficiencies. First, all aspects are not considered comprehensively, and the actual ability to handle affairs needs to be improved. All the management work in the community is just scratching the surface. The business knowledge of the work needs further in-depth study and further improvement. Only by strengthening the business knowledge of community management can we better serve the community. Second, communication and coordination with community owners needs to be improved. I have not completely let go at work. The communication with the owners of the community is still limited to work, and I cannot fully form a good cooperation with the owners of the community. Third, the security of the community is not leak-proof. A major theft accident occurred in my community this year. After this accident, I deeply realized my shortcomings in safety management.

6. The direction of future efforts

Strengthen your own business learning, broaden your knowledge, and strive to learn property professional knowledge and relevant legal knowledge. Mentally, we must always correct our mentality, be open-minded and eager to learn, be positive, constantly improve our organizational management, communication and coordination skills, and do everything well with strict requirements and high standards everywhere. In terms of communicating with owners, we should communicate with each owner according to their characteristics and proactively and realistically provide them with warm, thoughtful and satisfactory services.

In short, in the future work, I will continue to improve, continue to innovate, do a good job in management, constantly summarize experience and lessons, take the company's overall work policy as the direction, and complete various tasks with quality and quantity. Tasks and assessment indicators, do a good job in community safety work, raise the work to a new level, and add luster to the further development and growth of community management work.

3. 2022 Property Company Personal Work Summary

Looking back in 20xx, the customer service department of the property company can be said to have further developed, a year of continuous improvement and improvement of various management functions. During this process, the Property Customer Service Department received the care and support of the company's leaders and also received strong assistance from other departments. After the efforts of all customer service staff over the past year, the work of the Customer Service Department has made great progress compared with the previous year. , various work systems have been continuously improved and implemented, and the customer-first service concept has been deeply ingrained in the minds of every customer service staff. Looking back on the customer service work over the past year, there were gains and losses. The customer service work over the past year is now summarized as follows:

1. Deepen the implementation of the company's rules and regulations and the customer service department's systems

The rules and regulations that were initially improved in 20xx On the basis of this, the focus in 20xx is to deepen the implementation of this customer service department and deepen its familiarity and understanding of property management based on the company's development status. At the same time, as some laws and regulations in the property management industry are promulgated and improved, the customer service department also adjusts the relevant systems of customer service work in a timely manner in order to better adapt to the new situation.

2. Combining theory with practice and actively carry out training for customer service staff

Use the regular meeting time of the customer service department every Friday to strengthen the training of this department's staff. The training work is based on the actual problems encountered in the work during the week. In this way, the combination of theory and practice is achieved, making each customer service staff more familiar with the service concept.

3. Handling of daily repair reports

According to the workload statistics every weekend, we receive various forms of repair reports more than ten times a day. Actively dispatch workers according to the content of the repair report, and strive to solve the problem in the shortest possible time. At the same time, follow-up visits will be made in a timely manner based on the completion status of the repair report.

IV. Collection of property fees in xx District

Actively carry out the collection of property fees in xx and xx districts according to the charging indicators issued by the company at the beginning of the year. In the end, with the support of the property manager, secretary and other departments, the charging targets issued by the company were completed.

5. Collection of energy fees

While completing the quarterly household water meter reading and charging work in xx District as scheduled, we also completed the new tasks assigned by the company - the first time in xx District Household water meter reading and charging work.

6. The leasing work of ground floor merchants in xx district

We formulated a leasing plan for ground floor merchants and introduced supermarket and drugstore projects in xx in the second half of the year.

VII. The repossession work of some buildings

In June, the repossession work of xx and xx buildings was completed; at the same time, the repossession work of some relocated buildings in xx area was completed.

8. Organized a fund-raising activity

After learning the news about xx, the leaders of the property company immediately decided to conduct a fund-raising activity in the community to dedicate love to the people in the disaster area. , this task is completed by the customer service department. After receiving the instructions, all the staff of the customer service department actively provided suggestions and successfully completed the fundraising event.

9. Decoration and arrangement work in the park during festivals

Actively complete the decoration and arrangement work in the park during various festivals. This year, the company has increased its focus on Christmas (which has attracted much attention from young people). During the festival), the park was decorated and decorated, and Christmas trees and various decorations were purchased at the xx gate of the community and in the lobbies of xx district.

10. Owners’ symposium

The annual owners’ symposium was organized on the eve of the Spring Festival. The invited owners spoke actively at the meeting, fully affirmed the service work of the property company, and put forward reasonable suggestions.

In short, based on the work in 20xx, we are full of confidence and hope in 20xx. In the new year, we firmly believe that as long as we work hard, actively explore and be enterprising, we will definitely be able to achieve our goals with our efforts. Complete various work indicators issued by the company.

4. Personal work summary of the property company in 2022

XX is an extraordinary year for our center. All employees of our center have always adhered to the purpose of "dedicated enrollment", in addition to maintaining normal logistics In addition to service work, especially in this year's evaluation of our school's undergraduate teaching level, the National College Logistics Reform Seminar, the once-in-a-century flood disaster, the double election meeting and other large-scale reception work, under the correct leadership of the head office, all the staff of the Property Management Center united Consistent with each other, it provides strong logistical support for the construction and development of the school. It is summarized as follows:

1. Undergraduate teaching evaluation work

Undergraduate teaching level evaluation and testing work every five years. It is related to the development of the school. Focusing on the evaluation work, the leaders in charge of the head office and the person in charge of the property management center held multiple meetings to arrange the work. Each department formulated a work plan for the evaluation, assigned responsibilities to each person, and set strict requirements on the quality and completion time of each specific work. Five rehearsals were conducted successively, and problems were constantly discovered, the work improved, and gradually improved.

During the reception work, the urban management squadron strengthened the management of sanitation along Nanqi and cleaned up the tourist stalls; the school management department comprehensively cleaned up the sanitation dead corners, cleaned the front area of ??the school, the main road of the campus and the public toilets We have always kept the campus clean and tidy in other important places and locations, arranged 53 large and small conference venues, and used more than 70,000 pots of flowers and other plants to decorate the campus into a sea of ??flowers; the Property Management Department and the Property Management Department 2 comprehensively cleaned the desks Culture, thoroughly clean the building without leaving any sanitary dead corners, complete the "mobilization meeting of ten thousand people" in the sports ground and the layout of each venue, and cooperate with the head office to complete the layout of the experimental building and library expert resting place; the security department through etiquette training, traffic management Training, elevator operation training and other training provided the expert team with full security etiquette reception services during the assessment period.

In accordance with the school's requirements of "promoting construction through evaluation, promoting reform through evaluation, promoting management through evaluation, combining evaluation with construction, and focusing on construction", all staff in our center fully cooperate with the school's undergraduate teaching in a spirit of ownership Evaluate. At the same time, it also promotes the advancement, maturity and update of the property management level.

2. Flood fighting and disaster relief work

According to Chongqing weather forecast, there will be heavy rains for four consecutive days starting on July 17. The center took active preventive measures and immediately established an emergency team. At the same time, A patrol team, energy emergency repair and supply team, and danger relief team have been set up, and personnel have been arranged reasonably to be ready for emergencies at any time.

With the arrival of the heavy rainstorm, all members of our emergency team entered their respective posts immediately and effectively eliminated the following dangers:

1) Lower family areas 7 and 8 There was serious water accumulation in the building, with a depth of half a meter. Although the property management center had taken countermeasures in advance, the water accumulated in the heavy rainstorm still rose sharply. Faced with this situation, members of the property management center team adopted emergency solutions: first, remove the main sewer manhole cover; second, open a hole in the wall to lead the water out, which did not cause water to enter the 7 or 8 houses.

2) There was serious water accumulation in 25 buildings. After the monitoring personnel found out, they opened the sewer manhole covers, which did not cause the houses on the ground floor to be flooded.

3) In the opening and closing office of the Educational Science Park, water overflowed from the cable trench. The situation was very critical. It may cause water to enter the high-voltage distribution cabinet and cause a power outage in the entire hospital. After the monitoring personnel found out, they took off their clothes and quickly removed the power. The hole was plugged and drained immediately, ensuring normal power supply to the teaching building.

4) There was serious water accumulation in the canteen of student area A. Due to the low terrain and poor drainage of the area, the water from the sewer surged toward the ground, and the water quickly accumulated up to 1 meter deep. In order to ensure that water did not enter the enrollment backup generator, the property management center concentrated all its efforts on rescue operations and opened flood drainage channels to ensure that the generator did not enter water.

5) On the underground floor of the North Teaching Building, part of the air-conditioning host of the building is installed. Due to the poor main flood drainage channel, groundwater surged upward. After discovering the danger, the power supply of the air-conditioning host was promptly cut off and They organized efforts to dredge and drain the main sewer, but the air-conditioning main engine room was not flooded.

6) The water in the drainage ditch of the Anju Project is fierce and may surge onto the roads on both sides at any time. Our center arranged dedicated patrols to divert pedestrians around, and put up colorful strips next to Building 33 to ensure that the surging water from the mountain would not enter the homes of residents on the first and second floors of the building.

7) Several power distribution rooms suffered a power outage due to lightning strikes, but the power department restored power within 10 minutes.

8) A landslide occurred next to the third administrative building, and the Property Management Center promptly eliminated the danger.

9) A trench was dug at the entrance of Zhiyuan Community to drain floods, preventing the underground passage connecting the two campuses from being flooded.

10) Water accumulated in the overpass connecting the north building of the library, causing water to enter the classrooms 305 and 306 and the rest room. Due to the timely construction of a dam to block the water, the high-voltage distribution room was prevented from flooding.

11) Clean the water accumulation and transfer items in the multi-function hall on the fourth floor of the North Building in a timely manner.

12) Water accumulated 2 feet deep on the roof of the teaching building. Due to timely dredging of drainage holes, no serious damage was caused.

All staff of our center carried forward the spirit of not being afraid of hardship and tiredness, braved heavy rain, thunder and lightning, and rushed to various disaster-stricken points in time to carry out flood fighting and rescue operations, ensuring the safety of school property and minimizing losses.

3. Implement the "Notice on Carrying out "Maintaining Honor, Rectifying and Improving" Activities in the Head Office".

According to the deployment of the head office, our center actively responded to the head office's ""Maintain Honor, Improve Quality, Strengthen Training, Learn Management, Rectify and Improve" activities throughout the company. First, please invite Deputy General Manager X to the center After making a mobilization report for all employees, he pointed out the importance of the head office's carrying out this activity and put forward the main requirements of "maintaining honor, rectifying and improving". Then the center organized serious study and discussion in various departments to enable all employees. Recognizing one's own shortcomings and the necessity of maintaining honor and improving work quality has further improved the ideological quality of all employees, effectively curbed the decline in work quality, and achieved good results.

IV. Other work

(1) Power Department

In the sporadic maintenance work of water, electricity and houses throughout the school, zero complaints were made about the greening management of family areas and teaching areas. The network was comprehensively renovated and water meters were installed; the teaching building and other buildings used electronic fluorescent lamp infrared control devices, which saved 40% of energy through comparison. Although the third teaching building and Mingde Building were added this year, it is expected that xx The total annual water and electricity expenditure is the same as that in 20xx. In addition, the relevant policies of the Power Supply Bureau are rationally used, the unit price of electricity is adjusted, and office and experimental electricity is used for residential electricity, which can save the school more than 800,000 yuan per year.

(2) Mailing and Receiving Department

Free delivery of newspapers and magazines to all secondary colleges in the school. The postal workload this year has increased by 30% compared with last year.

(3) Security Department.

Through rectification, all the team members have a completely new outlook on life. They handled 15 public security emergencies such as fights, 22 civil mediation cases, removed 6 hornet nests, participated in 8 major duty activities such as evaluation and orientation, and served the people. 5 good things about serving good people.

(4) Property Management Department

Successfully took over the property management of the third teaching building, Mingde Building and underground garage; completed the school administrative office during the summer. , the relocation of secondary colleges, generating an income of 25,000 yuan for the head office; doing a good job in teaching services, arranging dozens of large-scale examination rooms such as final exams, computer grade exams, English level 4 and 6 exams, and arranging welcome and double selection Waited for dozens of large-scale conferences; cooperated with the school to provide reception services for the "Welcome Review" work; was responsible for the school's conference services and has completed hundreds of conference services; in the flood fighting and disaster relief work, maintained the safety of each building and facilities Safety.

(5) Property Management Department 2

The property management relationship has been straightened out. In the work of reporting and collecting books for new students, we received a "letter of thanks" from the Teaching Materials Section of the Academic Affairs Office and received a lot of praise. The quality inspection department of the head office notified the company of praise.

(6) Urban Management Squadron

Completed statistics on roof garden greening of approximately 20 buildings with an area of ??3,460 square meters in subdistrict offices; regularly regulated the management of farmers’ markets and assisted in collecting fees; and improved the preliminary management of underground garages; Assisted in 18 performances and gatherings at the Science and Technology Hall; diverted more than 500 vehicles, banned one barbecue workshop in 23 buildings, cleaned up more than 4,000 random posters, cleared 28 stalls in neighboring streets, and cleared 10 scavengers in the school; participated in major events in the school Administrative law enforcement of activities and maintenance of city appearance. In early December, all team members participated in the unified administrative law enforcement training organized by the Nan'an District Administrative Law Enforcement Bureau and passed the exam.

(7) Engineering company

It has completed 21 small and medium-sized projects such as assessment-related maintenance projects, canteen and hospital renovation projects, and Jiaotong University hotel renovation projects, and achieved good social and economic benefits.

(8) Customer Service Department

Conducted 14 quality inspections and guided the quality inspection work through the "Quality Inspection Work Briefing"; organized two customer satisfaction surveys; compiled and issued three issue of "Property Management Briefing"; handled 5 major customer complaints; took into account the daily work of the property management center office, and basically straightened out the cyclic relationship of customer service-coordination and control-customer satisfaction.

(9) School Management Department

It has completed the daily management of more than 200,000 square meters of green planting within the hospital and provided various services for various department offices and various large and small meetings in the hospital. While planting plants and flowers, we also cultivated and planted 3,000 pots of flowers to ensure the flowers for various scenic spots and conferences in the courtyard. From March to June this year, the greening and planting project around the new campus and the planting of some sporadic scenic spots in the entire campus were completed. In November, the transplanting and transfer of plants and planting soil next to the third teaching building was completed.

5. Personal work summary of the property company in 2022

In the first half of this year, the property management branch followed and carried forward the business philosophy and work of “depending on the main business, serving the main business, people-oriented, and detail management” The theme is closely centered on the strategic thinking of "survive by service, seek benefits by management, and seek support by contribution". With the care and support of leaders at all levels and various departments, we pay close attention to basic management, continue to reform, innovate, and develop, and we have achieved great results. We have successfully completed various property services and logistics support work for the factory and the company. The work in the first half of the year is summarized as follows:

1. Main work in the first half of the year

In the first half of the year, the property management branch strictly followed the company’s requirements and carried out regular inspections of the residential buildings in an in-depth and detailed manner. standardized, institutionalized and standardized management. While going through the house handover procedures, we will properly rectify and repair the problems found during the house inspection and furniture quality problems. The captains of each property team and security personnel conduct inspections and maintenance of the community every day to ensure that the appearance of the house is neat, the exterior walls and stairwell walls are basically free of stains, and they are clean and tidy; they regularly inspect the heating, water supply, and gas pipe networks in the house. Conduct inspections and promptly rectify problems if found. Since the first half of the year, each property management team has regularly maintained various facilities and equipment to keep them in good condition and ensure the normal operation of property services.

2. Employee team building

Focus on creating a learning enterprise: First, mobilize employees to study on their own, using books, television, the Internet, etc. The second is to learn good management methods and management experiences from other units, find their own problems and solutions, develop innovative potential, continuously improve the management methods of property service personnel, and gradually strengthen the service level and development capabilities of property services. Vigorously strengthen employee training. Regularly organize training and assessment for employees based on their actual conditions. It mainly focuses on management knowledge training, professional skills training and pre-job training to improve employees' abilities and qualities in all aspects.

Through simple and simple education of employees, we work here because the factory and the company need us to provide various property services. We must make employees realize the importance of their work and pay attention to some work habits. Every day, employees who are getting by are given heart-to-heart education to understand their ideological trends and help change their bad habits of not working well.

3. Safety production status

Based on the implementation of the safety responsibility system and prevention plans, the safety management of the factory area will be strengthened. The Property Service Branch firmly establishes the idea of ????"people-oriented, safety first", always puts safety work at the top of all tasks, and incorporates safety work into daily work with unremitting efforts. Safety target responsibilities have been implemented at all levels and a sound safety responsibility system has been established. Strengthened awareness of safety responsibilities. Each property team and restaurant prepared safety accident emergency plans based on their respective characteristics, and organized learning and drills. In the first half of the year, the property management branch organized all employees to identify safety risks and organized a major safety inspection. Problems that emerged during the inspection were rectified in a timely manner and every possible effort was made to eliminate various safety hazards. In addition, the security management supervision in the community has been strengthened to ensure the safety and stability of the community.

IV. Problems at work

Some employees relax themselves, have a reduced sense of responsibility and crisis, lack of motivation, old-fashioned and rigid ideas, and find it difficult to adapt to the current status of property services and future needs. develop. Some departments have not established the concept of proactive service, their service awareness is lacking, and their service quality and level need to be improved. Employees' awareness of production safety is weak, and there are still illegal operations at work. Further education needs to be strengthened.

5. Work plan for the second half of the year

Strengthen employees’ awareness of production safety and organize regular risk identification and emergency drills. Improve and implement various rules and regulations for food management and oil depot management. Adhere to the rolling learning and training of service skills, mainly focusing on employee service etiquette, behavioral norms, etc., so that employees can learn to serve with a smile. Improve the image of property services.