Work report of hotel engineering department manager

The following is the work report of the hotel engineering department manager for readers’ reference:

Chapter 1 Overview

1. Explanation of the concept of management Management is an organization The overall activity is an effective control process. In a nutshell, it means using limited resources within the organization to achieve a specific goal. In this process, existing resources are effectively and reasonably allocated and controlled through certain means. The main contents it involves include personnel, equipment and facilities, materials, methods, and links.

Management is both a science and an art. We often praise a well-managed company by saying that they have an effective and scientific management system and their leaders have high leadership skills.

As a practical activity of human beings, management widely exists in real society. It has universal significance for organizations of any nature and type. People classify and summarize successful experiences in various social activities, and scientifically refine them with rational thinking to make them organized, systematic and procedural, thus the management system emerges. 2. Explain the purpose of management my country's hotel industry has experienced rapid development since 1980. The scale of the hotel has also changed from providing only food and accommodation in the past to a comprehensive hotel integrating leisure, entertainment, office, business, food and accommodation, and conferences.

In this development process, not only the scale and numbers have changed, but the internal management of the hotel has also developed from the original fragmented management method to international and group management.

Although the management methods and management details of each management group are different, the management purpose is the same. The main manifestations are:

1. Establish a set of scientific and effective service quality standards. management system.

2. Establish rules and regulations within the organization with a division of labor and clear responsibilities.

3. Reducing costs brings good economic benefits to the unit.

4. Develop clear and standardized work standards for each position.

5. Provide customers with standardized and standardized high-quality services.

6. Replace experience management with standardized management.

7. Clear management channels, strengthen communication and collaboration, and promote team spirit to reduce management costs.

8. Improve the quality and quality awareness of employees within the company through training.

9. Improve the viability and competitiveness of enterprises.

10. Be responsible for the long-term development of the enterprise.

11. Establish a good corporate image in the market.

In summary, the purpose of management is to cater to market changes and obtain maximum returns with minimum investment through corresponding management methods.

3. Explain the position and importance of the hotel engineering department;

The hotel service is divided into the front desk area and the logistics area. The engineering department is responsible for minor repairs due to guest complaints, installation of conference equipment, and In addition to providing services, the main work is in the logistics area, so the engineering department is the logistics department in the hotel. Its main task is to provide good services to other departments of the hotel and ensure the normal operation of the equipment under its jurisdiction. The engineering department is responsible for the operation of all hotel equipment. At the same time, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports, audio-visual conferences, shopping, medical treatment and beauty, etc. The equipment and facilities used are becoming more and more perfect, and the dependence on the equipment is also increasing. Once the equipment fails, the service will be affected and it is almost impossible to be replaced by people. Therefore, the management of the engineering department directly affects the hotel's service quality and sales. Price, safety and profit, work efficiency and hotel reputation, etc. All in all, the management of the engineering department is the foundation for good hotel operation and management. Once there is a problem with the foundation, it will threaten the entire building. 4. Explain the work objectives. We believe that the quality of a hotel project management does not only depend on whether its management system is scientific and whether various rules and regulations are sound. Of course, it is impossible not to have a scientific management system, but the main thing is to look at it. How to operate the existing management system normally, and at the same time improve the implemented management system through various means and channels during operation.

Whether a hotel project management system operates successfully or effectively can be reflected in various areas and aspects of the hotel. They have different characteristics and are mainly reflected as follows;

1. The environment and architectural appearance of the hotel are in good condition, neat, clean, and undamaged.

2. The publicity signs everywhere in the hotel are formal and neat.

3. All lighting fixtures are in good condition and effective.

4. The service facilities in the guest rooms and all service areas are complete and effective.

5. The logistics area is clean, tidy and bright.

6. The operation of each engineering system is safe and reliable, the operation standards meet the requirements of the government, and the operation certificate is obtained.

7. The scattered equipment in each area has a neat appearance and operates normally.

8. All computer rooms are clean, tidy and bright.

9. The project management system is complete and effective.

10. All kinds of engineering information are complete and complete.

11. All employees have a clear division of labor and the service system is standardized and standardized. Neatly dressed, in good spirits, and behaving in a manner that meets service standards.

12. Various daily management forms, complete and effective.

13. All types of equipment files are well preserved and the records are authentic and reliable.

14. Complete various annual plans and budgets accurately and on time.

Chapter 2 explains the work of the project management manager

1. Personnel management

1. Team division

In hotel project management , there is a clear difference between the division of teams and groups in industrial and mining enterprises. The main reason is that the project management of the former is responsible for the normal operation of all equipment and facilities in the hotel, requiring management and maintenance staff to have multi-faceted professional knowledge. When dividing teams, it is necessary to take into account that different majors require different professionals, and also Taking into account issues such as not having too many staff and coordinating between various majors. The latter only guarantees the production of products or product supply, and the division of professional and single-level teams only needs to be carried out around the production process. For this reason, the following factors must be fully taken into account when dividing hotel project management teams.

1. Whether the division of teams can meet the operational needs of the hotel. Accurate and effective division of teams is the prerequisite for determining the management organization of the engineering department.

2. How to cooperate with each other among the teams.

3. Whether it complies with the regulations of this industry or profession.

4. Whether the staffing can meet the requirements of the government labor and safety management department.

5. Whether the management and operation of the team can be controlled and guided at any time.

6. The number of personnel used should be the minimum required to meet operational needs.

7. Establish teams with special functions based on the particularity of the hotel industry, such as universal work teams, equipment maintenance teams, etc.

8. All hotel equipment and facilities should be maintained by relevant professionals.

Considering the above factors, managers should divide teams according to the actual situation of the hotel. An example of team division is provided here for reference.

1. Establish teams with different majors, divide the hotel's various equipment, facilities and systems into majors and hand them over to each professional team for maintenance.

2. For places that are more comprehensive and have more concentrated equipment, such as laundry rooms, gyms, kitchens, etc., set up full-time maintenance teams.

3. Divide the repair and maintenance work of the equipment into two groups, the repair group and the maintenance group, both the operation class and the daily shift. The operation class is responsible for emergency maintenance of the equipment, and the daily shift is responsible for the equipment. Maintenance and regular inspection.

4. Set up a dedicated team to take charge of the facilities in the guest rooms and public areas.

5. Establish a decoration team. The planned overhaul of guest rooms and public areas will be responsible for the decoration team and daily classes of various majors.

6. The management of the project warehouse should be managed by dedicated personnel and directly managed by the chief engineer or manager so that costs can be effectively controlled.

2. Organizational structure

The organizational structure of the engineering department is an important part of the engineering management system, a necessary condition for good engineering management, and a framework for determining the management model. Whether its design is reasonable and scientific will directly affect the efficiency of management and the quality of the operation of the engineering department. Once the organizational structure is determined, it cannot be adjusted too much, so the design of the organizational structure must be cautious. The most important point in the design is to be practical, consistent with the actual situation of the hotel, and compatible with the management model of the entire hotel. When designing the engineering organization structure, the following factors should be taken into consideration; 1. It must meet the hotel's operating needs. Organizational diagrams can be designed according to professional systems and management nature.

2. On the premise of meeting management requirements, the organization should be as streamlined as possible and reduce management levels as much as possible.

3. The principles of unified leadership and hierarchical management should be reflected.

4. Avoid the phenomenon of too many subordinates under management and too many superiors under management.

5. Try to avoid horizontal part-time jobs.

6. The determination of positions should be in line with the characteristics of the industry, and there should be no potential duplication of positions or gaps in positions.

After the design of the organization table is completed, the following components should be clearly shown in the table.

1. Department; department refers to a work unit with independent functions in an enterprise. Such as engineering department, personnel department, security department, etc.

2. Position; assign corresponding responsibilities and rights to staff and determine their positions in the department.

3. Level; it is the administrative level of the position in the enterprise management system and the hierarchical form of implementing management functions. Such as manager level, supervisor level, etc. Different positions with the same level should be represented on the same level in the organization diagram.

4. Command line; the line connecting the upper and lower posts is called the command line. It is a line for exercising management rights and a channel for information transmission. When implementing management, if there is no line of command between superiors, subordinates and the same level, then there should be no relationship between commanding and being commanded in a normal management system.

5. After the personnel establishment is completed, the total number of personnel listed in each position in the organizational chart should include all personnel in the department (including temporary workers)

In summary, the above structure The diagram depicts a system diagram of the management organizational structure and positions and personnel. Associated with this is the job description.

(Attached is the engineering department organization diagram for reference. This diagram is designed based on professional system management)

3. Staffing

The control of staffing is the hotel One of the effective means of cost control in management is the primary condition for achieving project management goals. Too many organizational personnel will increase the hotel's operating costs, while too few will fail to achieve the management goals. Therefore, the following factors should be taken into consideration when determining the staffing structure to achieve optimal staffing.

1. The size and characteristics of the hotel and the requirements for star-rated services should be taken into consideration.

2. It should be consistent with the goals of management and the mission needs of the engineering department.

3. It should be consistent with the fixed number of personnel in each department issued by the hotel.

4. The number of devices under management and the technical difficulty of device management should be taken into consideration.

5. For equipment and facilities with higher technical content, professional companies should be considered for contracting.

6. The configuration of professionals at different levels should be able to meet the needs of operation and management.

7. The staffing of special types of work should be able to meet the requirements of government management departments.

8. It should be able to meet the requirement of providing maintenance services 24 hours a day.

Generally speaking, the number of personnel in the engineering department accounts for 5-7 of the total number of people in the hotel.

4. Principles of personnel selection

Principles of hotel engineering management The main task is to ensure that the various equipment and facilities under its jurisdiction are intact and effective. The most basic factor to achieve the above requirements is to have a group of employees with different majors and grades. Under the premise that the organizational structure and personnel are determined, the selection and matching of personnel are Recruitment is directly related to the key to the service quality of the Engineering Department. Therefore, we must be cautious in selecting personnel for the Engineering Department. The personnel not only require certain professional skills and work experience, but also require good professional ethics and service awareness. Taking into account the engineering For the technical nature and continuity of maintenance, each major should be equipped with two or more professional technicians so that the quality of service will not be affected when personnel turnover occurs. Nepotism must be absolutely prohibited in personnel selection. I can only write At this point, other projects should understand the actual situation of their own hotels, describe the corresponding content, tell what they are going to do, and set completion goals.

Example of power supply system

System composition:

Original design, construction completed. How to make the system normal, effective, safe, economical and operational is our focus.

1. The hotel’s requirements for the power supply system:

Reliable operation, flexible operation, advanced technology, etc. Dual-circuit power supply, with a spare transformer and self-provided generator. The capacity of the transformer is calculated by taking 100% of the total load. From the perspective of energy saving, if the refrigeration unit is a centrifugal unit or a screw dryer unit, a single transformer can be equipped for the air conditioning machine room, which can reduce the no-load load and save energy.

2. Classification of hotel electricity loads:

(1) Lighting load: public areas, office rooms, equipment rooms, underground parking lots, night scene lighting, neon lights , and other lighting loads that are relatively stable.

This part of the load is 25-30% of the hotel's electrical equipment capacity. However, since it has little to do with the occupancy rate and is operated for a long time, the electricity consumption accounts for 40-50% of the hotel's total annual electricity consumption. It is the focus of energy saving.

(2) Refrigeration and air conditioning load: refrigeration unit, fresh air unit, air conditioning system water pump, fan coil unit.

This part of the load is 40-50% of the hotel’s electrical equipment capacity. However, since it has little to do with the occupancy rate and is not operated all year round, the electricity consumption accounts for 20-25% of the hotel’s total annual electricity consumption.

(3) Power load: domestic water pumps, fire water pumps, elevators, laundry equipment, electric heating equipment, vulnerability systems, office electricity, etc.

This part of the load is 20-25% of the hotel's electrical equipment capacity. Since it is related to the occupancy rate, the electricity consumption accounts for about 30% of the hotel's total annual electricity consumption.

3. Requirements for operation management:

1. Requires a deep understanding of the system (high-voltage power supply method, several power supply channels, name of superior power supply station, contact phone number Name, transformer capacity, power supply method in the building, generator power supply method, installation location, capacity, manufacturer of the main distribution cabinet, verify and label the switch power supply area of ??all primary and secondary distribution cabinets, etc.)

2. Understand the working conditions and operating parameters of the main equipment and facilities in the building power supply system (transformer capacity, parameters of the main switches in the substation, 40 series, 20 series, 44 series, capacitor compensation controller, DC Operating control cabinets, and other facilities)

3. Switching method between normal power supply and emergency power supply

4. Plan for preventing accidents in substations.

5. Operation certificate on the wall

6. Safety management regulations for key computer rooms in the building

7. Inspection and inspection requirements for important computer rooms in the project

8. Important machine room inspection sign-in form and important machine room visit registration form

9. Substation safety management system

10. Substation handover system

11. Substation operation procedures

12. Substation switching operation system

13. Substation switching operation ticket

14. Accident handling procedures

15. Substation Janitor system

16. Substation tool and instrument management system

17. Substation tool file list

18. Engineering department tool loan registration book

19. Substation inspection and inspection system

20. Substation electrical fire protection measures

21. Substation job responsibility system

22. Municipal circuit maintenance and external power supply Procedure for starting the generator after a power outage

23. Maintenance and repair procedures for power station accidents

24. Diesel generator test operation procedures

25. Diesel generator test records Table

26. Diesel generator power supply operation record table

27. Distribution room operation record table

28. Distribution room handover record

29. Elevator operation records

30. Elevator release procedures

31. Emergency contact form

4. Establish equipment files

1. Organize and archive original materials during the construction period.

2. Create a device file based on the device name and original location.

3. Formulate maintenance requirements and establish maintenance record card equipment files

Serial number 0 1 Professional strong power metering Chen Yao

Equipment name 10KV power receiving cabinet (201-2) Model KYN16-12 Serial number Factory number: 02G0585

Installation location B1/Power distribution room equipment number GD/B1-01-27 Brand

Drawing name Purchase date Price plan maintenance frequency per year

Drawing number

Voltage 12KV current 300A power starting cycle 2004/4

Manufacturer information name Jinzhou Xinsheng Switch Co., Ltd. Contact person

Fax Telephone

Address:

Supplier Information Name Contact Person

Fax Telephone

Address:

Remarks:

Affiliated facilities name, electric control cabinet installation location model

Manufacturer

Remarks

Main maintenance Record

Equipment maintenance and repair requirements

Serial number: 01

Equipment name 10KV power receiving cabinet (201-2) Equipment number GD/B1-01-27 installation Location B1/Power Distribution Room

Serial Number Maintenance Requirements Frequency Estimated Work Hours

1 Check whether the appearance is in good condition. Various instruments, lights, and sign indicators should be normal for 1 hour per year

2 Check whether the metering protection circuit plug connector wires are welded firmly

3 Whether the connections of various mechanical mechanisms are rusty and whether the connecting bolts are loose

4 Check whether the crimped terminals are No overheating or discoloration

5. Check whether there is corrosion or arcing marks

6. Clean all switching devices on the trolley cabinet

7. Apply Vaseline to the plug contacts and do Anti-corrosion treatment

8 Fasten the crimping screws of each terminal

9 Check whether the trolley slide rail is deformed, loose or foreign matter

Note: According to the manufacturer's equipment maintenance requirements Or the professional supervisor recommends filling in

Equipment maintenance and repair record

Serial number: 01 Maintenance time:

Equipment name 10KV power receiving cabinet (201-2) Equipment number GD/B1-01-27 Installation location B1/power distribution room

Serial number maintenance requirements Maintenance and repair records

1 Check whether the appearance is good, and the various instruments, lights, and sign indicators should be normal

2 Check whether the metering protection circuit connector wires are welded firmly

3 Whether the connections of various mechanical mechanisms are rusty and whether the connecting bolts are loose

4 Check the crimped terminals for overheating and discoloration

5. Check for corrosion and arcing marks

6. Clean all switching devices on the trolley cabinet

7. Plug in the contacts Apply Vaseline for anti-corrosion treatment

8 Fasten the crimping screws of each terminal

9 Check whether the trolley slide rail is deformed, loose or foreign matter

Remarks

Maintenance and repair record card

Serial number: 01 Year:

Name 10KV power receiving cabinet (201-2) Model KYN16-12 Equipment number GD/B1-01 -27 Installation location B1/power distribution room

Maintenance plan January February March mobile

weeks

12345678910111213

Actual maintenance Date

Maintenance Person

Maintenance Plan April May June Mobile

Week

14151617181920212223242526

Actual Maintenance date

Maintenance person

Maintenance plan July, August, September Mobile

weeks

27282930313233343536373839

Actual maintenance date

Maintenance person