Customs Manual Customer Service Phone Number

The telephone number of customs manual customer service is 12360.

In order to further smooth the communication channels between the customs and all sectors of society and optimize customs supervision and services, according to the unified deployment of the General Administration of Customs, 12360 service hotline provides various services for all sectors of society, such as business consultation, customs clearance guide, professional complaints, smuggling reports, letters and visits, and government information transmission.

After accepting the service demand put forward by the outside world, the hotline staff will choose direct reply or background processing according to the specific consultation content. If you can answer directly, give an answer immediately, and if it is difficult to answer directly, turn it to the background for processing, and then reply after the relevant departments make clear the specific reply opinions.

How long does it usually take to clear customs?

Customs clearance of imported ordinary goods shall be completed within 2-3 working days after arrival at the port; The import of commodity inspection goods such as used equipment needs to go through intermediate inspection and filing in advance, and apply for import license (5-8 working days). Customs clearance should be completed within 3-5 working days, including inspection and customs price evaluation.

Those who import high-risk foods such as red wine clearance and meat import declaration shall submit the supplier's enterprise registration number, official inspection report and health certificate to the customs, and the domestic consignee shall file the import, apply for animal and plant quarantine license and make Chinese labels.

Then the customs declaration and inspection at the port usually takes 2-3 working days to complete, and the sampling inspection and quarantine for commodity inspection takes about 15 working days. After the inspection and quarantine report is issued, the goods will be picked up and sold freely.