Summary of Hotel Internship for College Students

2000 words summary of hotel internship for college students

The internship summary is a type of applied writing, which is a rational reflection on the work that has been done. Below, I, DL, have compiled a 2,000-word summary of hotel internship for college students. I hope it will be helpful to everyone!

A 2,000-word summary of hotel internship for college students.

[Internship Purpose]

Through internship in the hotel room department, you can deepen your familiarity with the work content and nature of part of the hotel industry, apply what you have learned, and master theoretical knowledge in practice. situation, become more familiar with the inseparable relationship between theory and practice, and understand the current development status and development trends of the guest room department in the hotel industry.

[Internship time]

20XX.12.06-20XX.03.08

[Internship location]

Jiaxing Sunshine Hotel

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[Internship Position]

Housekeeper of Jiaxing Sunshine Hotel

[Internship Unit Introduction]

What does Jiaxing Sunshine Hotel uphold? With the purpose of putting customers first and employees first, we strive to achieve harmony among customers, hotels, and employees and maximize the satisfaction of their respective needs. Competition in the hotel industry is ultimately a competition for hotel talents. The hotel will strive to provide each employee with a harmonious and upward working atmosphere and relevant training, so that each employee can realize his or her development aspirations. ?Satisfying all guests? is the ideal goal that the hotel has always pursued. Through effective management, it is the hotel's consistent hope and direction to enable every employee to do their best to provide quality services to guests in their own positions. Through the efforts of all hotel employees, we will achieve the goal of creating greater value for customers and greater benefits for the hotel.

[Internship content]

Internship in the hotel housekeeping department, you must undergo training before taking up the job. The main method of training is to learn how to make a qualified bed. The person who trained us was Miss Li, the foreman of our department.

Every step when making the bed has requirements, and the entire bed-making process includes throwing out sheets, putting on quilts and laying them flat, integrating three threads into one, and putting on pillowcases, etc. This process must be completed within the limited three minutes. For me, who had never worked in a housekeeping department, the first step was very difficult. Generally, this step is completed at one time and ensures that the center line of the sheets coincides with the center line of the entire bed. The next step is to wrap the sheets, that is, wrap the sheets uniformly into the upper and lower mattresses. The requirement here is that there should be no gap between the sheets and the mattress, otherwise the sheets will not stay flat. Then start to put the quilt on. This step is very particular and very technical. When doing it, you need to match the corners of the quilt and the quilt cover, and then shake it inward a few times to make the quilt evenly distributed in the quilt cover. After the whole process is completed, the center line of the quilt should coincide with the center line of the bed and sheets. This is the so-called "three lines in one" during the bed-making process. After doing this, the last step is to put the pillow into the pillowcase, keeping the full side facing the end of the bed, and note that the opening of the pillowcase is either facing the wall or the window. In the hotel industry, this is very particular.

After passing the training, I officially joined the housekeeping department. After a few days of work, I found that the job of the housekeeper is not only complicated by making the bed. The first duty of a housekeeper is to clean the guest rooms. There are also set standards for cleaning guest rooms. During my internship, I learned that when a waiter enters a guest room to provide service, he must knock on the door first. After entering the door, the first step is to open the window, then pick up the garbage and throw it out. Next, he must change the bedding. First, he must remove the bedding that has been used by the guest. Quilts, sheets, pillowcases, etc., are replaced one by one in the order in which the bed is made.

After all this is over, start cleaning the guest room. It should be noted that the wet cloth on your hands is generally used to wipe wooden furniture, and the dry cloth is used to wipe metal and glass furniture. Every corner of the guest room cannot be cleaned. Sloppy, the overall wiping order is circular. During the entire process, various furniture and utensils must be returned to their original positions. In addition, daily necessities consumed in the room must be checked and the required quantity of guest room items must be replenished. As for details, such as the phone should be placed at both ends of the bedside table, the orientation of the pen on the note paper, and when cleaning the mirror, you should pay attention to repeatedly checking whether the mirror is clean, etc., and need to be treated carefully during the entire cleaning process.

After cleaning, use a vacuum cleaner to clean the carpet. Here, the suction nozzle of the vacuum cleaner should be moved along the texture of the carpet, so that the carpet can be cleaned without damaging the carpet. The last step is to replace the lost items in the room. If there are any lost items, record them and report them to the supervisor. During the internship, a guest lost a small square towel. When the guest returned to the guest room when leaving the hotel, the waiter explained the situation to the guest. In the end, the guest's square towel was recovered and he praised the waiter greatly. The responsibilities of the housekeeping attendant also include that every employee must be familiar with certain safety knowledge, and the attendant must at least understand common fire protection knowledge. In addition, the waiter should also be familiar with the hotel and the place where the hotel is located, so that he can provide more unexpected services to guests and make them more satisfied.

[Guest Room Internship Experience and Summary]

After interning in the hotel’s guest room department, I realized that the work content and responsibilities of the hotel room department are complicated and numerous. In addition, I learned that the foremen, supervisors and managers of the housekeeping department basically stepped up from the grassroots waiters step by step. They are very understanding and enthusiastic about the grassroots employees. For example, our housekeeping manager once personally gave us Demonstrate making the bed. Moreover, whenever the hotel receives important guests, the supervisor or even the manager usually cleans the guest rooms personally, and will never ignore any irregularities. It can be seen that paying attention to details is a skill that cannot be ignored by every hotel employee.

Studying in school has taught me that the hotel industry attaches great importance to theory and details, but it was only during the internship that I realized that hotels pay attention to details and even the placement of items has rules. What I learned during the internship are the work skills of grassroots waiters. During the work process, I tried to combine theoretical knowledge to become proficient. In addition, I learned that in the process of management, we must handle the relationship with our subordinates well, and to do this, the most important thing is to be pragmatic. A successful manager must act in this way. A successful manager can All employees unite to complete the management of the entire enterprise. Therefore, the management talents that hotels need in the future must be those with rich experience, rather than someone with a high degree of education but no practical experience as supporting theory. Hotels also need waiters who are very skilled and pay great attention to details.

At work, although I just play the role of an ordinary waiter, my service can never be ignored. During the internship, I found that in order to be able to provide a good service with ease, I must face up to my service attitude, face every day's work with an optimistic attitude, and take the initiative to complete my work, not because of the proportion of workload. No matter how big or small it is, complain, because complaining is of no use. I have also made mistakes at work, but my colleagues have given me encouragement time and time again, making me more enthusiastic about my work. Teacher Millland once said: Young people inherently need encouragement. Yes, it is this encouragement that enables me to face difficulties bravely and make continuous progress at work.

This internship gave me a new concept and new understanding of society. When I walked on the streets of this city and passed through all living beings, I felt my own insignificance, and this society So complicated and boundless. After my internship in the hotel, when I faced the world again, my thoughts and concepts were so realistic, but my mind was not broad enough. I could only observe, feel and temper it quietly.

But I was already on the verge of graduation. Without the campus as my shelter, I could only explore in the cruel society and work harder to win my life.

Ten years ago, there were relatively few college students in hotels, and some were just college students. In recent years, undergraduates majoring in tourism and hotel management from various colleges and universities have graduated from school one after another. A considerable number of them have entered hotels, some working in sales, some working in front offices, and some working in human resources. Of course, catering, guest rooms, There are also departments such as finance. But in what aspects should our college students change to adapt to the environment?

2000 words summary of hotel internship for college students 2

As soon as the semester started, I heard that I wanted to do an internship. After hearing the news I didn’t have any special feelings because I was interested in other things at the time.

On the morning of the 13th, the whole class gathered and visited the Shengshi Furong Hedong store. After understanding the general layout, the students who were interning in Hexi went to Hexi. Our Hedong department officially entered the role, and the staff in charge of personnel assigned us positions. Finally, we each received our uniforms and changed into them. It was very cold and the uniform was very thin. Mine was a waiter's uniform. It was the first time I wore such clothes. The style of the top was the same as the clothes my grandma drew for me during the summer vacation, so I was a little excited.

After a brief introduction, the person in charge of the hotel said that it was time to eat now. He followed the flow of people to the first area. The hall was almost full of uniformed people. According to the regulations, everyone must bring their own lunch boxes. We are not familiar with the situation. The hotel They thoughtfully prepared a dozen oversized pottery bowls for us to eat first. Later we found out that the bowls we used for our first meal were for serving vegetables. The meal we ate was called a staff meal, which basically consisted of two meat dishes, two vegetarian dishes and one soup. Of course, there was a sunny day, and a fruit platter was added to each table of the staff meal. I was very happy to see a large portion of green vegetables. A scene that only occurs at home can actually appear here, and I can actually eat it in a while. Hahahahaha, it’s so cute.

The eleven-day internship is on the right track without any buffer. The happiest time of the day is eating and getting off work. After I became proficient in my business, I was assigned to look after a box alone. In that box, I saw different people entertaining different guests. Each table was a microcosm of society, and every detail could be conveyed in every glance, smile, word, and move. Different information, this description seems like I have the potential to be an agent. I’ve heard guests chatting all over the place, and I’ve also heard guests calling each other Mr. Wang, Mr. Li, Xiao Zhou and Xiao Zhang. Some of them drank wine to each other like brothers until they fell unconscious, and some of them treated each other respectfully. Please come up, there is a family who is having a casual meal with Meimei, and there are also people who have a falling out on the spot at the dinner table.

One flower, one world, one table, one society.

The authorities are blind to the beholder, but God looks at the world with cold eyes, so he can see clearly. To a certain extent, we are Gods. We can be like Gods. As bystanders, we can see through the nature of the dinner with a cold eye. We don’t have to worry about accidentally neglecting someone. We can listen to everyone’s conversations, although there are some words that I would rather Didn't you hear? That's so fake. You can still eat your meal calmly after saying such fake words. Should we say that the food in the restaurant is really delicious or that these people have deep inner strength and hide it or are too thick-skinned? !The little girl secretly admired him.

It is said that the customer is God, and whatever God says is what it is. If you are right, you are right. If you are right, you are right. If you are wrong, you are right. If you are wrong, you are wrong. If you are right, you are also wrong. If you are wrong, you are also right. wrong. Are you confused? The chance of a customer saying you are right is very small. If a customer says you are wrong, you still treat it as if you are right. You are a loser. So no matter what the customer says, you should first treat him as giving advice, especially if you don’t understand the customer. while talking. Okay, I remember.

When a guest enters the private room, you have to pour tea for him. You have to pay attention when refilling the cup. In addition to being diligent and quick-witted, it is also related to your character. If the guest is of good quality, then congratulations, your The character is not bad, on the contrary, you can recommend it yourself.

What impressed me the most was a woman in a red woolen dress, deep leather, high heels and heavy make-up. She was fragrant as she passed by. She came belatedly and sat down. After the meal started, the woman asked for a refill. I carried the teapot and gave her a refill. She looked straight ahead. , Zhu Chunqingqing: Pour out the original one! I poured out the whole cup of tea, rinsed it and poured it for her. Without taking it, I offered it with both hands in front of her: "Your tea!" She still maintained a perfect posture and changed the cup. ! I took a clean tea cup, poured tea in it and handed it to her. I finally took a look and said, is there a big cup? I want a big cup. I took a clean large drinking glass for the banquet, poured the tea and put it directly on her table. The woman didn't say anything because she had to concentrate on listening to the man next to her joking. In fact, there are white wine glasses, red wine glasses and juice glasses in the cabinet. As long as she is willing, I don’t mind her experiencing the subtle differences in the taste of the same tea in different cups.

There is a dish in the hotel, stone pot stinky salmon, which is really smelly, and the stinky tofu is nothing compared to it, but it is very famous, and most of the guests in the small private room will order this dish. Every day, you can smell the strong smell far away from the kitchen in front of your seat. When the food is actually served, the smell will kill you. Because it is a stone pot, the oil on the fish is still there when it is brought to the door of the box. With a splash, it was handed to the table from the door. In just a few seconds, the clothes were full of stench. The sad thing is that these clothes have to be worn every day, and people basically order this dish every day.

The decoration of the hotel is antique. It should be called a ten-year-old restaurant. It has been renovated and expanded several times to its current layout. The hotel has enlarged and enlarged the photos before the decoration and hung them in the corridors and private rooms. It is both a decoration and a publicity, and it also makes people feel that it is conventional and culturally rich. Whenever guests pass by, they will open their eyes as long as they are not in a hurry. I looked through these photos one by one, and other than the gossip, I found that each one was not tightly pasted, had bubbles, and looked very distorted when the lights were on. I remembered that there was an issue of Exchange Space that had wallpaper covering the entire wall. , stick a lot of bubbles, the designer said there is a little trick, use a needle to poke a small hole to release the gas. We happened to meet the floor supervisor who came over to talk to us, so I told him this. Afterwards, it seemed that there was no difference between saying it and not saying it, drifting away~~

This store allows you to bring your own drinks, most of them What I brought was local wine from Hunan such as Drunkard. I once saw a guest bring two bottles of Sky Blue, which is very friendly. Hey from Jiangsu, haha! Hunan people seem to like drinking red wine very much, and they bring both red and white wines. I didn't know how to open red wine at first, so I didn't think about it. In the evening, the guests brought red wine, so I naturally stood by and watched. I listened to what the guests were saying and didn't think anything was wrong. When the food was served, the guests turned their heads. Me: Waiter, open the wine! I opened the wine box and looked at the perfectly fitting wine bottle cork. I remembered a reverse thinking question I had played. It was Xiao Ming’s mother’s birthday. Xiao Ming’s father took out a bottle of champagne to celebrate. My mother said no. How can you drink champagne with a cork opener? Xiao Ming thought for a moment and pushed the cork in, so the family happily celebrated Xiao Ming’s mother’s birthday. At that time, I thought I might as well push the cork in, even though this was not champagne. Just then, an old employee came to my box to help me open the bottle. I saw my wrist twisting and twisting, twisting and twisting, twisting and twisting, twisting and twisting, twisting and twisting, twisting and twisting, twisting and twisting, twisting and twisting. , twisted and twisted, and then it twisted out. I asked my dad for help remotely after get off work, and my dad said so. The next day the guest brought red wine, and I opened the bottle smoothly as my father said. The power of the group of relatives and friends is infinite, long live!

The days are passing by, and the countdown begins on the second day of the internship. Nineteen eight, seven, six, five, four, three, two, one is counted on the fingers. In the last two days, due to some reasons, I was dropped into the hall in area one. There are fifteen tables in the hall. Most of them are full moon banquets and birthday banquets. Usually there will be a master of ceremonies, so area one has a complete set of audio amplifiers. Everyone can play their own music in front of the station. , as long as it’s not too exciting, I took out the CD package and looked it over, and I didn’t see Han Xue’s songs or Mayday’s songs. No one had booked a banquet that day and it was very busy. When I was standing, I asked the waiter next to me if I liked it. What song do you want to listen to? I can engrave it for you.

Two young girls chatted for a long time and told me about their songs. They had completely different tastes. A was more soothing and B was more explosive. So after the disc was cut, A's song was put on the official playback. A was enjoying it in the hall. After wandering around and humming along, B pretended to look like he was about to die, and the two of them happened to tune in during the explosive song. This is something to be said later. I found their songs that night and added a few songs by Han Xue Mayday at the end. This is a must and counts as a bonus, hahaha. When they took it over the next day, they were so excited that they kept asking how they carved it. Because A and B have completely different tastes, when someone is playing a song and someone asks what song it is, if it belongs to A, A will proudly say so and so, and inadvertently glance at B, but B will turn a blind eye. I felt very happy while watching them. I didn’t like any of their songs, so I was focused on waiting for my old Han’s voice to come out. Maybe the effect was good and it was free, so I helped burn two more discs one after another. Fortunately, their requirements were not high. I burned the MP3 files from Baidu into CDs. Of course, every disc has Han Xue's songs. It is said that when "Falling Snow" and "Remember" were played, the people in the reception department also followed suit. Aha, where is our old Han? All kinds of pride and excitement.

I brought my camera with me on the last day and started taking pictures after dinner. The camera is a part-time camera and it was cloudy, so I don’t need to say that everyone knows whether the final effect is worth developing. .

As I write this, I recall my internship days and realize that that time actually flew by. Why didn’t I feel it at the time? There are two meetings every day, and all employees gather together. First, the manager says hello, and the employees say together, good, very good, Shengshi Furong is infinitely good, clean and tidy, warm and fast, dedicated to touching customers, and can start immediately, anytime, anywhere , diligent, confident, and brave to express. For the first time, I was really shocked by such a long list of answers. I habitually wanted to answer "Teacher, hello." The old employees have already chanted, "It's just as good, very good," and "Shengshi Furong is infinitely good." I was suddenly shocked from the outside to the inside. Later, I learned that this restaurant also had a store song, but I only remembered the refrain, "Forward, forward, our team is unstoppable." When you hear it, it will always be connected with the national anthem, so the most sung in those days was the national anthem and their store song. The national anthems sung by junior high schools and high schools combined are not as many as those in those days, so thank you to that restaurant for unintentionally giving us patriotic education.

During this period, I stabbed Lou Zi and brought negative impact to the class teacher and the school. I sincerely apologize and thank the teacher and manager for their guidance and education. This is my first time entering the society, and I have a lot of feelings. I reported a lot to the leaders, teachers and classmates at the internship summary meeting that day, so I won’t go into details here. Thank you to the school leaders, teachers and store owners for providing us with this internship opportunity. Thank you again! ;