How to deal with customers who default on payment

First: You think that the white note in your hand is your property, including your hope - profit, so you just can't make up your mind. In fact, from your description, it can be seen that your biggest problem now is not profit, but cash!

Second: Once you find what you really need, make a clear goal - cash. Find a way to get cash back, you can get some discounts, or other methods, it doesn't matter if the profit is less, get the money back first, that is the top priority!

What a company should focus on most is not how much profit it makes, but how much liquidity it has. Many companies fail just because they are making a profit because they run out of cash.

The most basic thing for every enterprise to survive is to have a certain amount of liquidity. You can discuss it with your customers and take it back no matter what term you use. There is a saying: It is better to owe one thousand than eight hundred. now. Some customers are rich and deliberately refuse to give you discounts. If you give them some discounts, they will readily give them to you.

Faced with this large customer who owes more than 500,000 yuan, I suggest you communicate with the customer first and ask him to cash in some cash to you. After all, your business is a small business and requires capital flow. If the customer keeps refusing, it is recommended that you go to the customer's place to see and understand the customer's actual financial situation. Is it true that he does not have that much cash to pay or is he deliberately delaying payment to you? If it is the first situation, you can only find ways to get a loan, borrow money from the bank for turnover, and let the customer know your plight. If you are considerate of the customer, the customer may pay you cash next time because of your actions this time. , this is purely playing the emotional card. If it is the second situation, it is recommended that you do not have too many business dealings with this customer, because often such people have no integrity at all. The more they go on, the more they owe and the less they can get it back

Generally, when you encounter debts and defaults, you don’t want to break up with each other, because everyone treats you as a friend; or you are kind-hearted and very kind-hearted, and you are willing to suffer losses rather than hurt others. No matter what, everyone has feelings.

Being able to recover the debt without breaking up is something everyone looks forward to. I don’t think anyone can say with absolute certainty that this can be achieved. Because this is not just about your own abilities, methods or even other problems you may have, but also to a considerable extent problems about the debtor.

I think when collecting money, as long as we maintain a fair attitude, have a good talk based on the principle of mutual understanding and accommodation, and thoroughly understand the real reason why the other party is unwilling to pay back the money: "Do I have any problems?" The place is not doing well? If so, what should I do to get you to accept me? "Is there anything you have to hide? How can we help you if you tell me?" >If it is your own problem, then changing it and getting others’ understanding will solve the problem.

If you have a problem, but the solution proposed by the other party is relatively unreasonable, then we should be polite and accept a small loss and discount within the scope we can accept, and solve the problem. . At the same time, it also opened my eyes, how to observe and recognize people, how to deal with what kind of people... Even if I pay the tuition.

If the other party is unreasonable and proposes a solution that is beyond our scope of acceptance, it will be too difficult to collect payment without breaking up. Personally, I feel that there is no need to be polite to such people. It is not a good thing to be tough and give the other person a retaliate, so that he can enlighten his mind, improve his memory, and grow himself. So I think it can be solved gradually as follows:

1. Ask the influential intermediary to come forward to persuade;

2. Follow up on the payment at your door, keep a close eye on it, and be sure to show up Show an attitude of not giving up until the goal is achieved;

3. Warn him that he will write a post on the Internet to expose him;

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4. If it is Ali Customer, warn him that he will complain to Ali;

5. Write slogans and banners, find a group of people, go to the door of his factory, shout repayment slogans, and annoy him;

6. Play the role of a customer, come over on credit, and deduct it from him;

7. Send a lawyer's letter and sue him.