Name of the airport ground service team

Including positions: Secretary. Accounting. IT, personnel. administrative. General affairs. Art. In addition to planning and other departments, there is also an aviation management department. Passenger business department, air cargo department, etc., all belong to ground staff. Personnel working on the ground of airlines include check-in (international check-in and domestic check-in), security inspection, VIP customer service, deployment, ticketing, easy boarding and other positions. The post of converting passengers' tickets into boarding passes is called check-in. Security inspections include checking boarding passes, ID cards, checking security items, etc. Deployment mainly involves directing aircraft landings, operating vehicle parking locations, etc.

VIP customer service refers to the service staff of major airlines located at the airport to serve members. Yi boarding is a VIP room service staff who mainly handles all procedures and corresponding services for VIPs from ticket purchase to boarding.

Work content: Domestic flight service work includes checking in passengers at the airport counter, checking documents, weighing luggage, allocating seats and issuing tickets (that is, changing boarding passes for passengers), and guiding passengers in the waiting room. Clear customs and wait for the flight, board the plane and perform broadcast services to remind passengers to board the plane and VIP service work or broadcast to search for passengers who have arrived but have not boarded the plane. In addition, the service staff must also contact the sky kitchen for meals and lost property searches for passenger complaints. Ground staff are the airline's frontline employees for passengers and need to have a good service attitude and patience.

Extended information:

In a broad sense, it includes various services provided by airports, airlines and their agents for passengers and cargo owners, as well as air traffic control, aviation oil companies, aircraft maintenance companies, etc. Services provided by airlines. In a narrow sense, it mainly refers to various services provided to passengers by airlines, airports and other related institutions.

The general salary for ground staff at the airport is W6. That’s a salary of 5,000 (there is still about 4,000 after deducting 3 gold). Plus a subsidy of 800 yuan (300 yuan for meals, 300 for car subsidies, and 200 for phone bills). The airport service desk salary is W6.7 after working for 2 years, which means adding 500 to the original salary of 5,000. Everything else is the same. The airport maintenance salary is W6. Everything else is the same. "National Flight Attendant Professional Planning Textbook: Civil Aviation Ground Service (3rd Edition)", from the narrow perspective of air passenger transportation, limits the scope of ground service to various services provided to passengers by airlines, airports and other related enterprises, such as ticketing services , general services, check-in services, baggage services, security inspection services, joint inspection services, guidance services, etc. The basic framework of the teaching material is also developed in this way. The purpose is to arrange the contents of the "National Flight Attendant Professional Planning Textbook: Civil Aviation Ground Service (3rd Edition)" according to the ground service processes accessible to passengers.

Baidu Encyclopedia-Ground Service

Baidu Encyclopedia-Civil Aviation Ground Service