Wuqiang county hospital

The current president of Wuqiang County Hospital: Bai Pingzhang

In recent years, the hospital has conscientiously implemented the spirit of Scientific Outlook on Development and health conferences at all levels, courageously seized the opportunity, deepened the reform, and successively carried out "medical quality travels thousands of miles", "establishing an honest hospital" and "creating a safe hospital" with the main line of "grasping management, improving quality and improving service". Improve emergency medical services, first rescue and then settlement; Implement "no holiday clinic"; Carry out "warm puncture" and implement high-quality nursing service; Developing clinical pathway to improve bed turnover rate; Carry out "volunteer service in the hospital" activities, go to the countryside for free clinics, and send doctors to your home; Standardize the behavior of diagnosis and treatment services, and promote rational examination, rational drug use and rational treatment; Standardize the doctor-patient communication process and improve the doctor-patient communication system; Measures such as strengthening the construction of medical ethics and morals to provide "high-quality, efficient, convenient and appropriate" services for the masses have been well received by patients and society. Over the past few years, the hospital has received more than 2 thank-you letters from patients and 16 banners, and has successively won the honorary titles of "advanced collective" in health work in 28 and 29, "harmonious labor unit" in AA level in Hengshui City, "star unit in Hengshui Workers' Congress" and "integrity demonstration unit" in Hengshui City.

stress management, improve quality, promote service and create people's satisfaction hospital

-Wuqiang County Hospital

Wuqiang County Hospital is the only second-class comprehensive hospital in the county that integrates medical treatment, scientific research, teaching, rehabilitation, first aid and preventive health care. It has 315 cadres and workers, 22 beds, 16 clinical and medical departments and has nuclear magnetic resonance imaging.

In recent years, under the correct leadership of the county party committee, the county government and the municipal and county health bureaus, the hospital has conscientiously implemented the spirit of Scientific Outlook on Development and health conferences at all levels, bravely seized the opportunity and deepened the reform. Taking "management, quality and service" as the main line, the hospital has successively carried out "medical quality travel thousands of miles", "establishing an honest hospital", "three good and one satisfactory" activities and high-quality nursing demonstration projects. In recent years, the hospital has successively won the honorary titles of "advanced collective" in health work in 28, "advanced collective" in Olympic security work and "advanced collective" in maintaining social stability, "AA-level labor harmonious unit" in Hengshui, "Star-rated unit in Hengshui Workers' Congress" and "integrity demonstration unit" in Hengshui.

No.5, Xinjian Road, Wuqiang County, Hebei Province

1. Strengthen the construction of the leading group and lay a good foundation for the overall development of the hospital

The hospital strives to strengthen the ideological and work style construction of the leading group, constantly enhance the sense of responsibility and mission of leading cadres, and strive to create a new situation in the reform and development of the hospital, so as to make the leading group of the hospital a strong group with firm politics, unity and coordination, integrity, pragmatism and high efficiency.

(1) Pay close attention to the study of political theory and improve the political and ideological level of the members of the leading group. In carrying out the activity of "striving for Excellence", the members of the leading group of the hospital carefully studied the party's line, principles and policies, and took the lead in stressing learning, politics and righteousness; In the work, hospital leaders took the lead in setting an example, driving the workpieces in their respective charge to compete for Excellence, which effectively promoted the development of various work in the hospital.

(2) Adhere to democratic centralism and correctly handle major hospital problems. Democratic centralism is the working principle of the leading group of the hospital. All major issues are decided by the collective discussion of the party and government leading bodies, and they will never be "centralized", especially those involving "three majors and one big one", and will be made public at the regular meeting of middle-level cadres and the workers' congress in time. After the draft of the planning design of the new comprehensive building in the hospital came out, the sample drawings were distributed to the departments respectively, and the opinions of the medical staff were widely solicited and adjusted according to the suggestions. The purchase of large-scale medical devices, such as MRI and DR, has been publicly invited by the public or purchased by the government, and announced in time in the hospital; After the establishment of the workers' congress last year, major issues such as performance salary distribution plan, full post appointment plan, hospital construction in 211 and medical equipment purchase plan were passed respectively.

(3) unite and cooperate to give play to the core role of the leading group. The leading group of the institute pays great attention to the unity of the whole team, adheres to collective leadership, has division of labor and cooperation, is democratic and centralized, and stresses unity, style, efficiency and dedication. The unity of thought, unity of action, daring to manage and grasp within the team promoted the emotional exchange between leaders and employees, departments and departments, and employees and employees, and the unity and cooperation between cadres and masses. The whole hospital presented a good atmosphere of striving for progress and pioneering, which made the hospital's work achieve great development.

Second, carry out the "Three Good and One Satisfied" campaign in a down-to-earth manner, and strive to be a hospital that people are satisfied with

Since the Ministry of Health asked the national health system to carry out the "Three Good and One Satisfied" campaign, hospital leaders have attached great importance to it, and after many in-depth social and departmental investigations, they have aimed at the most concerned and urgent problems that the masses need to solve, and taken effective measures to solve the practical difficulties of the masses in the process of seeking medical treatment in a timely manner.

(1) Improve outpatient and emergency services

1. Standardize window services and optimize service processes. First, the hospital organizes outpatient staff to seriously study and strictly implement the "Ten Window Specifications for Medical Institutions at All Levels" (including medical guidance, outpatient service, hospitalization fee collection office, imaging, inspection, functional inspection, injection and infusion room, emergency room, canteen and security); Strictly implement the waiting time of waiting for medical treatment, paying fees and taking medicine for no more than 15 minutes, and the reporting time of radiation, nuclear magnetic resonance and CT for no more than 2 minutes. The second is to strengthen the management of the first consultation and service for the staff in the hospital, especially for the guide doctors and outpatient staff, strengthen their knowledge training in service awareness, language art, communication skills and ability to deal with emergencies, and maintain the order of outpatient medical treatment. The third is to improve the hospital logo and guide card. In the outpatient hall, stairway and corridor, the hospital has made the hospital department distribution map, department guide card and department signboard respectively, which greatly facilitates patients to seek medical treatment.

2. Improve emergency medical services, and settle accounts after rescue. The hospital strengthened the standardization and standardization construction of emergency department, and further improved and unblocked the green channel. The critically ill patients shall be rescued first and then settled, and the treatment shall be carried out in time. The hospital for critically ill patients without family members and escorts shall arrange special personnel to be responsible for the whole process of accompanying medical treatment to ensure the life safety of patients.

3. Implement the "no holiday clinic" service. According to the actual needs of patients, the hospital launched a "holiday-free clinic" in the outpatient department on the second floor, arranged doctors on duty reasonably throughout the year, and ensured that doctors were on duty every day in the outpatient department regardless of holidays, which greatly facilitated patients' medical treatment.

4. Establish a "return visit" mechanism for patients. Various functional departments of the hospital have stepped up the inspection of the standardized writing of outpatient prescriptions, application forms and report forms. The medical department randomly selects 2 patients every month to pay a return visit, solicit opinions and suggestions from patients, and consciously accept the supervision of the clients and the community.

(2) Improve hospitalization service

1. Improve service concept. Change the passive service situation in the past, such as waiting for infusion, dressing change and surgery, and change from passive to active, and put the service concept of "all for patients" into practice instead of words. For this reason, the hospital stipulates that if the person on duty is found to be waiting for someone to shout at once, he will apologize to the patient on the spot; Found informed criticism of the whole hospital who was shouted by others twice; After three times of waiting for jobs, the hospital quality control department visited the ward irregularly every week. Once found, it was immediately implemented according to the system.

2. Carry out "warm puncture" and implement quality nursing service. This year, the hospital first carried out "quality nursing" service in surgery and gynecology, and took the initiative to adopt humanized nursing services with many nursing contents, such as admission nursing, morning nursing, evening nursing, diet nursing, excretion nursing, recumbent nursing and comfort nursing, to meet patients' multi-faceted nursing needs. And carry out "warm puncture" service in the whole hospital, which requires nurses to smile; Infusion puncture requires a success, and an apology should be made to the patient if it is unsuccessful; After the puncture is completed, help the patient to take a comfortable position and restore the patient's sleeves and bedding. The "warm puncture" service puts forward higher requirements for nurses on duty, prompting nurses to practice puncture skills hard in their spare time, improving the quality of nursing in hospitals and improving the relationship between doctors and patients.

3. Develop clinical pathway to improve the bed turnover rate. In July, the hospital carried out the clinical pathway management of five common diseases, which realized the proceduralization and standardization of medical care activities, reduced the medical cost, reduced the medical expenses of patients, shortened the hospitalization days of patients and improved the bed turnover rate.

4. Carry out the activity of "Volunteer Service in Hospital" in depth. A volunteer service team was set up under the leadership of the Communist Youth League Committee of our hospital. Every Tuesday and Friday, various forms of volunteer service were carried out, such as warm navigation, accompanying consultation and health knowledge propaganda, to educate and guide patients to develop a healthy lifestyle.

(3) Improve the medical service mode

1. Introduce from inside to outside, and "borrow the ladder to climb the wall". The hospital has long hired well-known hospital experts to sit in the hospital, and has maintained long-term technical cooperation with Harbin Hospital, Provincial Hospital, Second Provincial Hospital, Third Provincial Hospital and Beijing Tongren Hospital, so that patients in the county can enjoy the medical services of provincial and municipal hospitals without leaving the county. This year, the hospital hired the former director of Taocheng Maternal and Child Health Hospital, Chen Xinjuan, as the vice president of the hospital, focusing on obstetrics and gynecology, which promoted the rapid improvement of the quality of obstetrics and gynecology. Taking advantage of the opportunity of counterpart support from Harbin Hospital, the hospital invited five departments with weak medical skills in Harbin Hospital to "pass, help and bring" once every six months, which quickly improved the medical technology level of each department. In cooperation with them, the hospital has carried out many complicated internal, external, gynecological and ophthalmic operations, which have been well received by patients.

2. Go to the countryside for a free clinic and send a doctor to your home. In order to better solve the problem of rural people's difficulty in seeing a doctor, the hospital launched a free clinic in the countryside with the theme of "send warm, giving love". The hospital dispatched 38 key clinical and medical departments, divided them into six groups to form a roving clinic team, led by a vice president, carrying B-ultrasound, electrocardiograph and other instruments, and went deep into the countryside to carry out clinic activities, so that the masses could enjoy all-round intimate services without leaving the village. Since the Spring Festival, the free clinic team has visited 12 villages, conducted more than 96 free clinics, answered more than 62 consultations and distributed more than 1, publicity materials. The development of free clinic activities has enabled the masses to get high-quality medical services and enjoy tangible benefits, achieving early prevention, early treatment and early health.

3. Develop telemedicine services. Hospitals make full use of Internet technology, develop various forms of telemedicine services, expand the coverage of high-quality medical resources, and effectively solve difficult problems for the masses. PACSS system used in hospital imaging center keeps in touch with many well-known hospitals through the network. In case of X-rays, CT films and nuclear magnetic disks with difficult or unclear diagnosis, it can be discussed and consulted with experts at higher levels on the spot through the network, and a definite diagnosis can be made. This not only saves patients the trouble of going to and from big hospitals, but also saves medical expenses, which is well received by patients.

4. Pay attention to health education and rehabilitation. In order to improve the self-care ability of the whole people and improve the quality of education, the hospital has done a lot of publicity work. First, this year, the hospital and county radio and television stations jointly produced 11 lectures on health knowledge, telling the knowledge of prevention and treatment of common and frequently-occurring diseases and the guidance of nursing and rehabilitation of various diseases, and broadcast them on county radio and television stations for many years, which improved the health education level of the broad masses of the people. Second, there is a health education bulletin board in the corridor of each department, which introduces the prevention and treatment of common diseases in each department in detail and changes it regularly. Third, nurses in all departments should do a good job in admission education, and provide targeted health education for inpatients' ward activities and access before and after operation, and record them.

(4) Improve medical quality and safety

1. Seriously implement the fourteen core systems to improve medical quality. The implementation of medical system is the guarantee to improve medical quality and ensure medical safety. On the basis of perfecting the system, the hospital focuses on the implementation of the system, especially the core systems such as the first consultation responsibility system, the third-level doctor rounds system, the consultation system, the death case discussion system and the medical record writing standard, so as to promote the steady improvement of hospital medical quality. In order to strengthen the supervision and inspection of hospital quality, the quality control department has supervised and inspected the department once or twice a day according to the Detailed Rules for Hospital Quality Assessment since the beginning of the year, and put forward rectification opinions on existing problems, which are summarized every week and distributed to all departments in the form of "quality control bulletin". The quality control department holds a quality control analysis seminar once a month to discuss and analyze the causes of quality problems and corrective measures, so as to promote each department to complete all the work in a planned, step-by-step and organized manner.

2. Strictly standardize the behavior of diagnosis and treatment services, and promote rational examination, rational drug use and rational treatment. We will further implement the 14 core systems and the "three reasonable" norms, persist in treating diseases, focus on implementing the guiding principles and norms for the rational use of antibiotics, and strengthen the detection of clinical use of antibiotics, especially third-line antibiotics. The utilization rate of prophylactic antibiotics, combined antibiotics and third-line antibiotics in the first-class operation remained at a low level in the city. Continue to carry out the "three basics" sampling test for medical staff. Conscientiously implement the clinical pathway, Clinical Technical Operation Standard, Clinical Treatment Guide, Regulations on Pharmaceutical Affairs Management in Medical Institutions, Prescription Management Measures, Guiding Principles for Clinical Application of Antibacterials and other regulations and norms. Vigorously promote the clinical pathway and single disease payment, and promote the scientific, standardized, professional and refined development of medical quality management.

3. standardize the doctor-patient communication process and improve the doctor-patient communication system. Standardize the communication between doctors and patients, and respect the patients' right to know, agree and choose. Establish the system of responsible person for doctor-patient communication, and the hospitalized patients are mainly responsible for communication by responsible doctors and nurses; Before and after the operation, the surgeon personally communicates; The attending doctor is responsible for the communication of outpatients and patients under observation. The attending physician is responsible for immediate communication when the condition changes. Through the implementation of the doctor-patient communication system, the occurrence of medical disputes is reduced and the doctor-patient relationship is harmonious.

4. standardize complaint management. The hospital has set up a "doctor-patient office" to take charge of complaint management. All departments strictly implement the system of first complaint responsibility, complaint reporting, responsibility investigation and case filing, standardize the complaint procedure, effectively avoid the intensification of contradictions between doctors and patients, and harmonize the doctor-patient relationship.

5. Strengthen the management of clinical application of medical technology and large equipment to ensure medical quality and safety and the rights and interests of patients. Effectively strengthen the management of clinical application of medical technology, and establish a strict medical technology access and management system according to the requirements of the Administrative Measures for Clinical Application of Medical Technology

(5) Strengthen the construction of medical ethics and morals

1. Make public service information. All services and charging items are disclosed by hospitals through electronic LCD screens, bulletin boards, charging lists and other forms to facilitate public inquiries.

2. Implement "peer recognition" of inspection results. Hospitals implement the system of mutual recognition of examination and test results. When patients are treated in different hospitals or transferred from municipal hospitals to hospitals for treatment, unnecessary repeated examination costs will be reduced and the burden on patients will be greatly reduced.

3. Implement the "Three Rationalities" standard and adhere to clinical drugs.