An apology letter to a guest.

In our daily life, we may all use apology letters. When writing an apology letter, you should pay attention to your sincere attitude and gentle tone. Do you know the format of the apology letter? The following are five letters of apology I wrote to my guests for reference only. Let's have a look.

Letter of apology to guests 1 xxx:

I'm Xiao Li from Kunming Travel Agency. We spoke on the phone earlier. Attach a letter of apology from the tour guide. I sent you an e-mail because the fax was inconvenient, but the e-mail could not be signed. I hope you can understand.

Thank you for visiting Yunnan. We are very sorry for the unpleasantness that happened on your way. I hope you can forget those unpleasant experiences and leave more beautiful memories for your life. Welcome to Yunnan again. We will provide you with quality and enthusiastic service. Thank you again for your support and supervision of our work!

I wish you and your family and friends happiness and health!

I am here to convey

Salute!

Customer service: Xiao Li

Xx、xx、XX、XX

Letter of apology to two dear members of Shanghai XXXX:

Hello! XXXX Group has been deeply loved by its members and friends since it settled in Shanghai in 20xxXX. In the past eight years, you and XXXX have been together and witnessed the growth and development of XXXX. XXXX is deeply honored and grateful, and I would like to express my heartfelt thanks to you!

On July 26th, 20xxXX, the second largest organic farm, TZ Farm, officially opened. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.

In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in XXXX, and fully feel the freshness and health of "no pesticides and no fertilizers" XXXX, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.

thank you very much for your support！ I wish you and your family good health!

Apologize to the guests 3 Hello, company leader!

Thank you for your consistent trust and love for our company over the years! It is with your support and help that we can persevere in difficult and unfavorable situations and provide you with high-quality products with a professional spirit and a highly responsible attitude. As you know, since the beginning of this year, there has been a serious "labor shortage" everywhere, and our company is no exception. After the Spring Festival, the employment rate dropped sharply. Although we have created conditions and recruited batch after batch of employees, so far, we have not recovered to the best level last year.

We are a professional manufacturer, not only with excellent manufacturing equipment, but also with excellent operating skills of employees. For new workers, we must spend enough time and energy on operational skills training. Without skilled employees, we are not allowed to go to work for actual production. In terms of products, we would rather do less than do worse. You must agree to this.

Since the crazy year, the local government has further strengthened energy conservation and emission reduction measures, which has made us worse. Many enterprises are seriously troubled by power cuts, power cuts and water cuts. Up to now, our area still has electricity supply every other day and it has existed for a long time. Not only is our company greatly affected, but also many of our online suppliers often delay delivery. It is embarrassing that the production plan we have to compress is often difficult to complete. We are extremely anxious about this!

Happily, the new workers we recruited have been trained for several months, and they have been on duty one after another. Our generator has also been commissioned to generate electricity, which enables us to effectively overcome the difficulties of power failure and power limitation; For online suppliers, we have implemented assistance measures, and we believe that they can basically supply normally in the future. In the next two years, we will basically have normal production capacity and strive to restore the product output to the best level last year.

Dear old friend, your company is our old customer. Over the years, you have given us great support and love. We should repay you with high-quality products and timely delivery. But this year, due to our helplessness, it has caused great inconvenience to your company, and we deeply regret it!

With the continuous improvement of our output, we will take your company as our priority supplier, deliver the goods on time with good quality and quantity, and express our sincere apologies with our practical actions!

I hope to get your understanding and your trust and support as always!

Employees:

Date:

Apologize letter to guests: Apologize letter for hotel construction.

Dear guests,

We thank you very much for staying in our hotel. Due to the maintenance and construction of our hotel, there will be a little noise during 9: 00- 12: 00 and 14: 00- 18: 00. We apologize for the inconvenience. I hope you can cooperate with us and understand us. I once again express my sincerest apologies.

Xx-x hotel

20xx August 29th

Chapter II: Apology Letter of Guest Room

Distinguished guests:

Welcome to our hotel. The hotel is very grateful for this. As the hotel has recently opened, I hope you can give me more understanding about the shortcomings in various services and decoration, and I sincerely apologize for the inconvenience.

What do you think of us?

We are well versed in the customer-oriented brand concept, and it is your opinion that makes us see the omissions in service quality. Thank you again for your comments, and we will also improve and strengthen the corresponding business processes in future management training.

I sincerely look forward to your coming again.

I wish you and your family:

in perfect nick

May everything go well.

Xx hotel

Chapter III: Apology Letter

Dear Ms. Sun,

Hello!

First of all, thank you very much for staying at CITIC Jinggangshan Conference Center Hotel. At the same time, we are extremely sorry for what happened in the morning of May 10! Our hotel attaches great importance to this problem. The general manager of the hotel talked with relevant departments and employees and asked for training in place. I sincerely apologize for the inconvenience caused by our work mistakes! Due to poor communication between hotel staff, you had a very unpleasant stay experience. I sincerely hope that you believe that we will never allow our employees to entertain distinguished guests like you. Of course, we also hope to stay in our hotel again at your convenience, and I very much hope to apologize to you in person. Hereby, pay tribute! I wish you the best of health! All the best!

administration department

20xx May 10

Chapter IV: Apology Letter

Dear partner -Xi 'an Impression International Travel Agency

First of all, on behalf of Lin Hang Hotel, I would like to express my deep apologies for the team complaint on February 2 1 65438.

I thank Impression Travel Agency for its great support to our hotel. Since its opening, the hotel has established a deep cooperative relationship with Impression Travel Agency. I hope our cooperation will be closer on the basis of mutual trust.

65438+February 2 1 day, due to the unstable regional voltage of the power supply bureau, the electricity consumption of guests was once concentrated. At 23: 38 that night, the transformer cable was cut off, which brought great inconvenience and bad accommodation experience to the guests staying in our hotel. In this regard, on behalf of Lin Hang Hotel, I apologize to your travel agency again. Because of the trouble caused by the force majeure accident in our hotel, our hotel also needs to conduct self-review, check the hidden dangers as soon as possible and avoid similar things. I am very sorry about this!

That night, the hotel also responded quickly. The general manager of the hotel led all the managers and employees to fight all night, and finally resumed normal electricity use at 5: 40 in the morning to ensure that everything was normal when the guests woke up, and finally reduced the loss of things to a minimum.

After this incident, I explained the situation to your club in time on behalf of the hotel, and personally apologized to your club and got three free housing vouchers. Of course, I think the cooperation between us is long-term, so I won some longer-term compensation for your travel agency, and hereby promise that all your teams can enjoy the preferential policy of 10 yuan lower than the market price in our hotel before May 3 1 day, just to show our sincerity in looking forward to long-term cooperation with you!

I am here to convey

welcome

Signature: _ _ _ _ _ _

Xi anlinhang business hotel marketing department

20xx- 12-27

Chapter Five: Classic Apology Letter

Dear Miss Li Xuan,

I am sorry to receive your letter of complaint. However, it is very necessary for me to explain the contents of the guest complaints as follows, and ask the person in charge of the provincial China Travel Service to observe them clearly!

Li Xuan's 3-person tour group is a pure fun group of 30 people. There is no shopping group, and tourists come from Hubei, Anhui and many other places. All the guests of the group arrived in Beijing by two railway stations on the same day. The guests from Beijing Railway Station arrived at 6: 00 a.m. and the guests from Beijing West Railway Station arrived at 6: 50 a.m.. Tour guides and drivers first go to Beijing Railway Station to meet the guests, and then transfer to Beijing West Railway Station to meet all the guests and start their journey. In order to prevent the wrong connection, we also arranged a special master to pick up the bus at Beijing West Railway Station.

The guests arrived in Beijing from/kloc-0 to 65438 on October 23, until nearly 7: 00 in the morning. On the same day, two delegations from our club arrived at Beijing West Railway Station at the same time. One of them is Li Xuantuan, and the other group is also a guest from Wuhan. The guest called me when he couldn't find the pick-up person after leaving the station. I told the guest to wait a moment, and I told the person who picked up the plane to call him. At that time, the tour guide of another team in our club saw him and handed him over to the pick-up master. However, I don't know the reason for the guests, but I just don't go with my host. Li Xuan's group is an independent group. The guests in the group are all guests from all over the world. 90% of the guests followed the cart after the tour guide or master contacted them. However, Li Xuan insisted on not getting on the bus and was deadlocked for nearly an hour. Guests must ask Jiang Yunqian, the person in charge of our agency's pick-up station. Jiang Yun is the manager of the planning and dispatching department of our company. All our guests left Jiang Yun's phone number, which was just an emergency call. All our passengers.

Liu Ji, the head of our agency, went to the hotel in person that night to visit the condolences after learning of the guest's complaints. The hotel where the guests stayed was Beijing Wuyulong Hotel, and Liu Jingli did see that the hotel was a three-star standard. The following is the hotel introduction:

This hotel is a real three-star hotel. At that time, in order to prevent guests from complaining about the hotel after returning to Han, we suggested to Manager Du of Hong Kong Road Store that guests should take photos of their hotel lobby and rooms with cameras. This hotel can be found online. Regarding the problem of hotel water heaters, there are not even most of them under four stars in Beijing.

All four-star hotels need electric water heaters to boil water. Four-star hotels have central air conditioning, so the indoor temperature may be relatively high. Regarding the "rotten place" of guests, why should we charge according to the standards of Samsung and quasi-Samsung? It's not as good as the broken guest house by the train station! I still have 24 hours of hot water! "We can explain this statement like this: 24-hour hot water can be provided, but only if guests need to plug in electric water heaters to boil water, including most hotels in Wuhan, and electric water heaters need to boil water in advance. Beijing is the capital of the motherland, with strict management of environmental quality and energy conservation. The hotel can't heat hot water before the guests arrive. I hope the guests can understand and accept the reality.

Cloisonne is not a shopping store in our trip, but an enamel factory in our trip. Beijing Enamel Factory is not among the shopping stores, because it is a national industrial tourism demonstration site assessed by the National Tourism Administration. It's easy to travel with a group, and the attractions included in our itinerary are also big tickets for all the attractions. As for the guests, "your tour guide said that the gate of the Temple of Heaven is the Temple of Heaven, so even if you take us into the gate, you can visit the Temple of Heaven, but other teams have bought 35 yuan passes to take tourists in to visit the Echo Wall and other landscapes. Looking around, Beijing is full of scenes of morning exercises for the elderly. What makes people feel embarrassed? " I hope your company will explain this statement to the guests. This is something that needs to be explained to guests when signing a contract. The echo wall belongs to the second ticket of the Temple of Heaven, which belongs to the voluntary self-care project of guests. If guests need to visit, they can inform our tour guide and buy another ticket to enter.

Finally, we apologize for the questions and dissatisfaction raised by the guests during the trip, but the group has some shortcomings, that is, the guests have almost no freedom and a small range of choices.

Apologize to the guests. Employees:

Hello everyone!

A few days ago, due to the negligence of the staff in the company's staff canteen, the noodles were sour at the dinner that day, which brought bad effects to everyone's body and mind. As the general manager of the company, I don't care enough about the lives of employees. Here, on behalf of all the managers of the company, I apologize to you and promise that this kind of phenomenon will not happen again in future work.

In the future work and life, please supervise our work and put forward valuable opinions. The company will actively listen and strive to improve, so that everyone can have a comfortable dining mood after work.

I am here to convey

Salute!

Apologize by: xx-x

Time: xx year xx month xx day