Talk to customers about what to cultivate feelings.

Talk to customers about what to cultivate feelings.

Talking with customers about what to cultivate feelings, communication is an important means to establish intimate relationships and draw closer feelings. Some people are not recognized by everyone because they can't communicate with others. Interested in seeing what to talk about with customers, cultivate feelings and related information.

What to talk about with customers to cultivate feelings 1 1. New ways to cultivate feelings:

There is an old saying in China that it is better to be close than to be apart.

The same is true for guests. Why do some guests become your friends soon, while others have no chance to associate at all? The reason is simple, because I didn't find the right way to communicate.

People who do wholesale business have a greater chance of returning customers than those who do retail business.

The retail of glasses products may only be bought once a year or two, but the wholesale will keep getting the goods.

How to make people who have done business with you and are interested in your products become friends and permanent business partners? Of course, product quality and style are very important. But when these conditions already exist and others can do it. How to do it from a new angle?

In fact, some methods are very simple, especially when others have done it, you can see it more easily.

What do guests care about most? Ask yourself first. What do you care about most?

The answer is: children, families, themselves, making money.

This sentence is beside the point. Tell me about my method!

Buy a video camera first, when guests come to buy products. Take a photo or video together for the guests who are interested in our products, especially the foreign guests who have bought our products. At the same time, take photos of the products they bought.

After the guests left, the photos and videos were handled very well (it is best to have some people with basic skills to do it, if there is no one in this field, then do it yourself! Study hard and then send an email to the guests. We all have a mentality when others tell you that there are photos or videos of you.

I've always wanted to see it, and I won't feel uneasy. If your photos have been treated as beautiful and handsome as wedding photos, would you like them very much? Of course, there must be some mistakes. At the same time, if your products are beautifully processed, guests will like them. In this way, you sent him a photo and left a good impression.

Make friends. Besides, your products have been seen by customers. There is no reason for guests not to reply to emails when they see him so handsome. He will say many words of thanks in the email. So you have another chance to send him an email. You'd better show yourself this time.

You said a lot of nice things and promised that there would be good products on your blog. Ask him to come and have a look when he is free. It is not difficult to do, and the cost is basically zero. Just put a little energy into it.

However, there are several points to note:

1, don't think it's not important, just do it. There is a saying in the three countries: don't do it with small evils, don't do it with small goodness. If you do this, you will have the opportunity to become good friends with many guests. Not every guest likes to associate with you in this way, but as long as you do, someone will have a good impression on you and truly become a permanent customer.

2, photos must be processed photos, unprocessed photos are generally not too good-looking, although the lighting conditions here are good, but the photos under natural conditions are very different from the processed effects.

3. Photos can't be attached to them. It's best to use photo albums and link them up. It will be more convenient for guests to open it. This one

It depends on the situation, because sometimes the album won't open. But the attachment can definitely be opened.

The best time to send photos is ten days after the guests leave. Reason: When the guests were about to forget you, you appeared again, which deepened the impression. Second, there will be new products at this time, and let the guests know one by the way. Another important reason is that you have almost forgotten your guests. This email is also very helpful for you to remember the guests yourself.

5, on the one hand, do these well, on the other hand, cooperate with the computer to do a good job of guest files. Have photos and write the contact information of the guests in the file. All the styles bought by guests are recorded in photos, and they have the opportunity to review their styles, colors, favorite brands, and even prices and personality characteristics.

Second, how to let customers choose their own products:

How to let customers choose their own products

1, go out, contact old customers and find new target customers.

2. Choose the right media to advertise, expand the popularity and attract more customers.

3. Be innovative and surprise, and do more creative marketing.

4. Control product quality and provide after-sales service.

Cultivate feelings with customers

1, even if you don't sell products, you should always contact and communicate with customers.

2. Make money, but be honest with others.

3. Enthusiastic to help customers solve problems, even if it has little to do with their own products.

Win-win will last for a long time, so it must be mutually beneficial.

Manage sales staff

1, an effective incentive mechanism is essential.

2, higher goals and tasks (of course, we must also grasp the scale, which will let the sales staff play their greatest potential.

The so-called "paying equal attention to kindness and prestige" is quite effective in many cases.

4. Cultivate the loyalty of sales staff: the departure of the core backbone may hurt you a lot.

Third, how to communicate with customers and cultivate feelings.

Formulate customer service rules

1. Publish the customer service policy in writing. The principle of customer service should be formulated by you, but every employee should know the content of the policy and strictly abide by it. "The customer is always right" should be the basis of all customer service policies.

2. Establish a relevant code of conduct support system, give your employees clear instructions and let them know how to provide services to customers. These systems can help you to provide better service to the company's customers, so that you can nip in the bud and beat your competitors in customer service.

3. Establish a service quality evaluation system. Don't forget to reward those employees who have always provided first-class service to corporate customers.

4. Ensure that the whole company maintains a high degree of enthusiasm for customer service. Company employees must understand that the quality of service is closely related to the company's profits and employees' future.

As the owner of the company, you must be more concerned about the improvement of service quality than anyone else in the company. This concern must be sincere and powerful, so that every customer can feel it.

6. Share information with front-line employees. Meet with employees frequently and discuss with them ways to improve the service level. Good at listening to employees' suggestions. They are the people who deal with customers the most.

7. Remember that what customers value most is whether they get attention. Customers want employees to remember their names and like one-to-one personalized service that varies from person to person.

What to talk about with customers to cultivate feelings II. Talking to customers is the communication secret of 10.

1, facing "strangers" and "acquaintances", prepare two sets of chat systems.

When these two kinds of people appear at the dinner table, you should be a little restrained to acquaintances and ask more questions to strangers. Only by mastering the necessary basic materials can you judge whether this person is serious or informal. It will be more accurate to hold the scale.

You can't run amok just because there are acquaintances present. In the end, I often lose my friend's face and my own.

2. Throw the woman back without a closed-loop answer.

When most people ask questions, they will choose what they are good at and throw it to him. The other person is very happy, and you are also very happy. You just need to add some in the middle, "Really?" "Ah?" "What happened later?" This topic is expected to be talked for a long time.

It doesn't matter if you don't understand. There is nothing more enjoyable than telling someone who doesn't understand but shows great interest in what you are good at.

"I'm sorry for speaking directly" is the weakest explanation.

At any time, don't expect you to use "I'm sorry I spoke directly" to minimize the damage after you said something directly.

People will only remember your injuries. So when you want to say something harsh to alert each other, pause will be more useful than this remedy. Say what you want, don't be afraid to tear your face. If you feel heavy, don't say it.

Even if you take advantage of it, you can't tell the truth. I hope the other party will forgive you immediately if you say something ugly.

Everyone likes to be praised, but try not to exceed three sentences.

Too many compliments are either fake or fake. Praise should come from the heart, but pay attention to skills.

Sometimes "you look fine today" is more practical than "you look beautiful in this dress", because maybe you can't remember whether she wore the same dress yesterday.

For girls, direct and excessive praise will win a temporary favor, and then it will end in a glib impression.

If you don't want to answer, rhetorical question is the best answer.

There will always be some people who are not long-sighted or even slow in reflex arc asking questions that make you embarrassed or inconvenient to answer. At this time, you can ask him directly with the original topic, and trying to divert your attention is also a reminder to the other party.

If the other person just wants to get to the bottom of it, then you don't have to save face if you don't want to answer.

6. The "talking about information" of chatting comes from fragmentary reading every day.

This is especially suitable for that kind of colleague relationship, having dinner together at noon, meeting in the tea room in the afternoon, and occasionally chatting to pass the embarrassment.

Instead of gossiping about colleagues and bosses, it is better to spend ten minutes browsing the daily news gossip every day, which will become the most basic conversation material.

7. Cultivate one or two hobbies and make them part of your topic.

You belong to work in eight hours, and you belong to yourself in eight hours. How to enrich yourself is the beginning of a good chat. Reading, music, these things sometimes pick people, and not everyone can enjoy them and have a loud voice. Making models and collecting specimens are particularly unpopular, and it is estimated that only people with the same hobbies can share them. But most people will dabble in food and movies and express their opinions.

Try to choose one or two popular things to do, which will easily get more feedback from the crowd. If you want to be a person with something to say, please start by enriching your life.

8. When the topic is over, throw it to the next person.

When your speech is too long, please try to throw the topic to the next person at the end of the topic.

It is inevitable that you will encounter topics that you are good at, or topics that you know better. There is nothing wrong with being the center of the topic, but if you are an introverted and shy person at heart, you always feel that the topic is over and you don't know how to end it. Then try to leave the topic to others to end.

For example, someone mentioned a star at lunch, and you happened to see a recent gossip about him. You finish in high spirits and don't like the end of the topic. Why not add a sentence at the end? How did you start to like him? In other words, didn't he also play a TV series recently? what do you think?

9. "Humor" is used correctly, not as well as "silence".

Humor is a natural thing, not just a backrest joke or a joke. So if you are still a novice, I suggest you first find someone in the circle who you find humorous, then memorize his jokes and stalks and practice your hands at another party. If there is a response, that would be great. If there is no response, just try. No problem.

Don't learn by rote, it will be a trivial matter to hurt your self-esteem then, and it will be more troublesome to leave a shadow.

10, don't be afraid of ice, this is not the pit you want to fill.

Some people are afraid of empty topics, and several people will feel embarrassed when sitting face to face, so they can chat, but there will always be empty after chatting for a while. At this time, they always feel that they have a special obligation to fill this "blank". As a result, the more they want to talk, the more they want to enliven the atmosphere.

What to chat with customers, how to cultivate feelings and how to chat with customers.

A timely weakness

Most people have sympathy for the weak, and no one likes people who easily compare with others. For example, the customer said that I bought gold three months ago, and now the income is10%; And you said: I already let you buy it. You see, I asked * * to buy it at the beginning of the year, and now it's 25%.

This kind of chat is easy to have no friends. This is not communication. The purpose is to find a sense of superiority, or a sense of superiority based on each other.

Timely weakness makes customers happy, and product sales naturally come.

Help each other speak.

What is helping each other to speak? Is to enrich each other's arguments.

This expression will make the other person feel comfortable and feel your tolerance. On the unprincipled issue, there is no need to be unconventional, highlight yourself, and let the other party feel that they are the masters of the chat.

Ask questions in due course

When the customer starts a long speech, congratulations, your weight can make the customer open up. However, when listening to the customer's comments, the appropriate questions will make the other party feel that you are distracted. This makes it easier for customers to feel your participation and more willing to treat you as "one of their own".

For example, customers say that my return on investment has reached 8% this year.

You should say, wow, the market fell by more than 10%, and you actually made a profit. What did you buy?

For example, the customer said that I met a beautiful woman at Qingdao Beer Festival last week. It must be …

At this time, you can't say: Wow, I went to Harbin to drink beer. Is the beer there expensive?

This will be annoying.

Create a familiar scene

Describe a product and explain it from the perspective of customer application scenarios, rather than simply introducing product description materials. For example, practical precious metals do not need to be repeatedly explained from the aspects of gold content, technology and whether the United States raises interest rates, but are brought into the scene from the perspective of use.

For example, I think you should not only consider the recent rise and fall of gold prices, but also consider buying some gold for your child every year and giving it to her as a dowry when the child grows up and gets married, so that you can have the capital to build a harmonious and happy family. Isn't that what our parents in China want?

Discover customer interest

When we recommend products, it is easy to bombard customers with multiple selling points, but it often has little effect. Because the selling point is depth, not breadth. When communicating with customers, if there are selling points in the products that interest customers, you can observe that customers' eyes are shining or begin to show interest. Ok, let's look at this topic.

For example, when introducing certificates of deposit and presenting various favorable facts, we found that customers were interested in certificates of deposit. Well, this topic can be further developed. Children studying abroad and traveling ... this is a topic that can be discussed in depth.