I am a Taobao seller. How to reply to the buyer's bad review?

First of all, you can contact the buyer to ask what caused the bad review, and a good service attitude can solve it. Such as refund, compensation for losses and so on. If the customer really makes a bad review because of the attitude of the product or service, I believe he can understand this patiently. If it is a malicious bad review, you should reply to the explanation. I firmly believe that as long as we sell good products and have a good service attitude, we are not afraid of these bad reviews. The eyes of the masses are discerning, and one or two bad reviews will not affect anything.

Thanks for adoption