What are the common consumer infringements in life?

In life, we often encounter some consumer infringements, some of which make us feel unreasonable, and some of which we may not know. Let's take a look at the common consumer infringement in life:

First, excessive collection of consumer personal information

When we download the mobile APP, we often pop up requests for permission to open the address book, request to share location information, and forcibly collect face information. These behaviors are excessive collection of consumer personal information. In addition to these software platforms, some restaurants only provide scanning code ordering service, and it is mandatory to pay attention to the official WeChat account and collect users' personal information through registration. Consumers' personal information is sometimes leaked to third parties, causing consumers to be harassed by various businesses.

Second, hinder consumers from giving bad reviews.

For us consumers, malicious bad reviews are immoral, but if even fair and objective evaluations are not freely published, it is actually infringement. I bought something online before, but the express delivery has never been delivered. Complain about logistics after many contacts. Later, I received a phone call and text message from the courier, saying that my courier would never be delivered again, which made me feel that I had complained wrongly and caused me trouble.

Third, the infringement of express delivery service.

Many of our couriers are stored directly in the courier cabinet or post office. If the courier in the courier cabinet is not taken out in time, we will bear the storage fee. We clearly have a clear mailing address, but many couriers will send the express directly to the post office and have to go to the post office to pick it up. For us, it is reasonable and legitimate for us to ask for express delivery to the destination, but now many express delivery services infringe on the rights and interests of consumers.

Fourth, breach of contract after recharging the advance payment

Many merchants will attract consumers to recharge their prepaid cards for promotional activities. Compared with direct consumption in stores, prepaid card recharge is indeed more cost-effective, but some businesses are not well managed, and when they are ready to close the store, they don't tell consumers to refund the fee at all. Choose to close the door overnight and abscond with the money.

Five, training institutions charge a one-time fee of more than three months.

The tuition fees of our training institutions are paid at least once a year, and there will be two or three years of tuition discounts for activities during holidays, winter and summer vacations. Parents pay annual fees to training institutions, and some training institutions do not refund the tuition fees after poor management, which has caused certain losses to consumers.

Six, price fraud

The most common way of price fraud is to raise the price first, then discount it, and lie about "the lowest price of the year". Every year, many consumers buy Double Eleven at buy buy, but we will find that although businesses have various forms of promotional activities, the original price will increase to varying degrees, and sometimes it is even cheaper than usual.

Seven, "water army" brush praise

We always refer to comments when shopping online, but sometimes when we buy home, what we look at is not as good as online comments, so these comments are likely to be brushed out. Moreover, in reality, there is indeed a network praised by the "water army", which misleads many consumers and infringes on the right to know.

Eight, big data "killing"

My deepest feeling about the "killing" behavior of big data is that if I haven't used the takeaway APP for a long time, it will push a lot of coupons and it will be very strong. Once you buy a little more frequently in the near future, the platform will no longer issue coupons, or the incentives will become very small. This is the so-called big data "killing".

Nine, the goods are at your own risk.

When we spend in many businesses or public places, businesses will say that they are responsible for the loss of items. In fact, this is also a kind of infringement. We spend money in the store. If something is lost, the merchant has the obligation to cooperate, not the so-called responsibility.

Ten, when traveling, there is a natural single room for tourists to pay.

I found this when I participated in a group activity of a travel agency. I feel very unreasonable after reading it. For a hotel, the price of a standard room is fixed, and whether there is one person or two people in the room will not affect the price of the standard room. However, when a travel agency meets a single tourist, it will ask the consumer to pay for a single room, which is also an act of infringing on the rights and interests of consumers.

The above is my personal summary of consumer infringement. For the overlord clause that infringes on consumers' rights and interests, we must resolutely safeguard our legitimate rights and interests. For illegal acts that infringe on our rights and interests, we can do this:

Call the hotline 123 15 to complain;

Complain to the industry authorities involved in the business operators;

Where infringement is involved, a lawsuit may be brought to the court where the infringement occurred.