My home, too, can't find the device on the mobile phone wireless monitoring software. It's no use restarting the video recorder. The wireless network is normal. What's going on here?

If the mobile phone can't search for WLAN wireless network signal, we suggest you:

1. Turn off the WLAN function and turn it on again.

2. Confirm whether the signal sent by the router is supported by the mobile phone (802. 1 1g/b/n).

3. Check the wireless router settings: whether the wireless broadcast function is turned on and whether the router is set to be hidden.

4. Move to other places and try to search.

5. Restart the mobile phone/tablet and wireless router.

6. Back up the data in the machine (contacts, text messages, pictures, etc. ) and restore the factory settings.

7. Try to change another wireless network.

If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and machine to the Samsung service center, and professional engineers will help you test it.