What should Pinduoduo merchants pay attention to in logistics service in remote areas?

In order to improve the quality of logistics services, the logistics service provider has the right to modify the text and/or rules of this Agreement (including but not limited to formulation, modification and repeal) in combination with business development, market and policy changes, and authorize Pinduoduo to publish the modified contents online, and the merchants should pay attention to the published contents in real time. If the merchant continues to use this service provided by the logistics service provider, it shall be deemed that the merchant has accepted the above changes, and these changes are binding on the merchant.

What should Pinduoduo merchants pay attention to in logistics service in remote areas?

First, change the content

In order to improve the quality of logistics services, the logistics service provider has the right to modify the text and/or rules of this Agreement (including but not limited to formulation, modification and repeal) in combination with business development, market and policy changes, and authorize Pinduoduo to publish the modified contents online, and the merchants should pay attention to the published contents in real time.

If the merchant continues to use this service provided by the logistics service provider, it shall be deemed that the merchant has accepted the above changes, and these changes are binding on the merchant.

Two. definition

2. 1 Remote areas: Xinjiang, Tibet and other remote areas that may increase due to business development in the future. The specific scope shall be subject to the tips of Pinduoduo Platform.

2.2 Parcel: refers to the parcel that is suitable for transportation after the merchants or logistics service providers package, seal and paste the waybill the goods purchased by consumers according to the specifications.

The package under this agreement refers to the package sent from an address outside remote areas to the receiving address designated by consumers in remote areas, and belongs to the Pinduoduo Platform trading order supported by Pinduoduo Platform System (hereinafter referred to as the System).

2.3 Transit logistics mode (hereinafter referred to as transit mode): refers to the logistics track of goods delivered by merchants to transit warehouses, and packages sent to the receiving addresses in remote areas designated by consumers after passing through the transit warehouses. Merchants know and agree to send packages to remote areas through transit warehouses in transit mode.

2.4 Direct delivery logistics mode (hereinafter referred to as direct delivery mode): refers to the logistics mode that the parcel logistics trajectory does not pass through the transit warehouse, and the merchants directly deliver the goods to the receiving address in remote areas designated by consumers.

2.5 Logistics services in remote areas: refers to the comprehensive logistics services provided by logistics service providers for packages supporting transit or direct delivery mode, such as collection, sorting, transit warehouse operation (in-transit mode), trunk transportation, delivery to recipients, etc. , referred to as this service.

Three. Service model and cost

3. 1 The distribution of merchants to remote areas includes transit mode, direct delivery mode and ordinary mode. Under normal mode, the merchant will contact the courier company to deliver the goods, and bear all the courier fees sent to remote areas, which are not bound by this agreement. The service mode under this agreement only refers to the transportation and direct delivery mode.

3.2 After the consumer places an order according to the prompt on the order page and pays the delivery fee (if any), the system will distribute the parcel delivery information to the merchants and logistics service providers, and the merchants will print the express bill and deliver the goods according to the prompt on the system. The specific delivery method is subject to system support.

3.3 The logistics service provider starts to provide this service after receiving the parcel and there is no abnormality in acceptance, and synchronizes the logistics information with the merchants.

3.4 If the merchant accepts the service, the order page will automatically adjust the delivery fee amount (the specific name and amount shall be subject to the prompt on the order page).

If the order page shows the delivery fee, then after the order is completed, the merchant will allocate it to the logistics service provider according to the delivery fee charged to the consumer. Logistics service providers can withdraw cash according to the rules of the platform after the fees are settled in the stores opened on the platform.

3.5 In addition to the delivery fee paid by consumers, the express delivery fee borne by merchants is as follows:

(1) In the transit mode, the merchant only needs to bear the express delivery fee sent to the transit warehouse;

(2) Under the direct delivery mode, merchants only need to settle the courier fee with the logistics service provider according to the following charging standards: the parcel sent to Xinjiang is settled according to Xi 'an; All parcels sent to Tibet will be settled in Chengdu; Other newly added remote areas shall be subject to the system prompt.

Four. Rights and obligations of businessmen

4. 1 After the logistics service provider receives the parcel, the merchant can inquire about the relevant logistics information on the "Delivery Management-Order Inquiry" page in the background of the merchants on the Pinduoduo platform.

4.2 The merchant understands and agrees that the logistics service provider finds that the package is abnormal when receiving the goods (including but not limited to damaged, deformed or unpacked/leaked package, oversized and overweight package, missing face sheet information, inconsistent face sheet information, no identification code or abnormal identification code, the package is shipped, the transaction order package is not on the Pinduoduo platform, the order has been cancelled, and a single receiving address is not in the mode of transit;

Belong to prohibited items or other prohibited transactions, violation of transportation safety standards and other abnormal circumstances), the logistics service provider has the right to refuse the package, and the losses arising therefrom shall be borne by the merchants themselves.

If the consumer has any questions, the merchant should contact the consumer to handle and solve them. The identification standard and scope of prohibited items and over-standard parts shall be based on the relevant laws, regulations and rules of Chinese mainland and government authorities and the information published by logistics service provider official website.

4.3 The merchant understands and agrees that if the package is a prohibited item, the logistics service provider has the right to refuse to provide this service, and the logistics service provider has the right to directly take compulsory destruction measures for the package without the prior consent of the merchant, but should inform the merchant of the rejection/destruction information of the package through the logistics customer service and/or the logistics status of the order.

4.4 If a merchant delivers prohibited articles in violation of regulations, the merchant shall bear corresponding legal responsibilities, and if damage is caused to the logistics service provider or citizens, legal persons and other organizations, the merchant shall be liable for compensation according to law.

4.5 For packages in transit, merchants can contact logistics service providers to intercept them. If the system supports online interception, the merchant can also initiate an interception application online, but the final interception result is subject to the confirmation of the logistics service provider.

Moreover, the merchant understands and agrees that this service does not include the return or forwarding service caused by the rejection of the recipient, unsuccessful delivery due to the recipient, interception and other reasons. If there are related express delivery fees, the merchants and logistics service providers will negotiate to solve them. If it is the responsibility of consumers, businesses can appeal to the platform.

Verb (abbreviation of verb) Rights and obligations of logistics service providers

5. 1 The logistics service provider has the right to inspect the package according to the operation specifications. For abnormal packages, logistics service providers have the right to reject them. If it has been received, the logistics service provider has the right to return it to the merchant or handle it according to Article 4.3 of this Agreement.

5.2 Logistics service providers shall synchronize logistics information with merchants in time and issue invoices to merchants according to law.

5.3 The logistics service provider shall not be liable for compensating the merchants for disputes unrelated to this service.

Liability for breach of contract of intransitive verbs

6. 1 If one party violates the agreement, it shall be liable to the other party for breach of contract in accordance with the agreement or legal provisions.

6.2 If the merchant is not satisfied with the service of the logistics service provider, he can initiate a complaint to the logistics service provider through the system. Validity of complaint acceptance: within 30 natural days after the complaint entrance is opened, the overdue entrance will be closed and complaints will no longer be accepted.