Solutions to Common Problems of Samsung Mobile Phone

Dear Samsung users: According to your description, I suggest you.

Check the gesture sensing function.

1. Check whether the gesture sensing function is turned on: Settings-My Devices-Actions and Gestures-Gesture Sensing.

Press and hold the icon to move left and right.

2. Press and hold the icon to move left and right: home screen/application list /S calendar.

Palm sliding sensor answers the phone

3. Answer the phone: You have to slide the sensor in your palm to answer the phone.

Move the application up and down

4. Move up and down: Internet/e-mail, memos in music/multimedia materials/Internet/music player/screen lock. All the above applications need to slide over the sensor above the phone.

Restore the backup data to factory settings.

5. If it still doesn't work, back up the mobile phone data (phone book, SMS, multimedia files, etc. ) and restore the factory settings (enter phone settings-account-reset-restore factory settings). If the problem of restoring factory settings still exists, it is recommended to send the mobile phone to the nearest Samsung service center for testing and further processing.

Make an appointment to apply for in-store maintenance

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order. Please bring your machine, invoice and warranty card to the service center you booked on time.

Multi-channel service support

If you need help, please visit support.samsung.com.cn, and official website will provide you with multi-channel service support!