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What's the matter that Samsung note3 can't delete information?

Hello:

According to your description, I suggest you try the following methods:

1, shut down and restart.

2. Settings-General-Application Manager-All Information-Clear Data

3. Back up mobile phone data (phone book, text messages, pictures, etc. ) and restore the phone to the factory settings.

If the problem cannot be solved by the above methods, please bring the purchase invoice, maintenance card and machine to Samsung Service Center, and the engineer will check and handle the machine. Please visit the address of a specific service center:

. Samsung . com/support/service locations . ASP

Welcome to Samsung service to make an appointment:

. Samsung . com/support