Joke Collection Website - Blessing messages - How does the official respond to user harassment?
How does the official respond to user harassment?
According to the previous user's description, we failed to reach an agreement with the driver during the moving process, so we canceled the order of the cargo puller and transferred the money to the driver through WeChat payment. The user said that he did not expect to receive harassment information from the driver on the third day after moving. Even after the warning, the driver's language was filthy, and the other party even threatened to know the user's residence and work address. All the information is provided by the freight girl to help the little girl move. Just to have sex with a little girl. In addition to calling to harass and abuse, the driver is also suspected of threatening the user's family.
According to the user, the matter has been reported to the police, but he was disappointed and angry with the attitude of the freight girl-on the evening of August 26, even a customer service called to say that the matter would be properly handled and asked not to seek media exposure.
In this regard, cargo Lala said in a public response that the preliminary survey results showed that the descriptions of drivers and users were inconsistent. The driver's feedback said that because of being late, the user's address is not detailed, and it is recommended that the user cancel the platform order and add WeChat for private transactions; After completing the transportation service, they promoted their relatives' business to users, which aroused users' resentment, and then there were abuse and verbal harassment on WeChat.
Therefore, in fact, many times, the most important thing in the service industry is the privacy and service attitude of customers. I hope more enterprises will take users as the center, which is the most important enterprise competitiveness.
The above content source: Blue Whale tmt
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