Canon printer after-sales telephone customer service

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Canon printer after-sales telephone customer service (today/updated)

Canon printer and copier fault service Telephone: 400-017-1110

Exclusive services such as 24-hour manual customer service, offline professional nationwide outlets and regional personnel service teams, the entire repair process is standardized and orderly, and the subsequent tracking and inquiry are open and transparent. All teams have received professional training and hold certificates, and all product accessories used are directly supplied by the original factory.

(When Canon printers are repaired within the validity period of the "Three Guarantees", the manufacturer will provide completely free maintenance services).

Canon Printer Service Commitment

(1) Service Commitment

1. Resolutely implement the "People's Republic of China and Domestic Product Quality Law", "China The Law of the People's Republic of China on the Protection of Consumer Rights and Interests" and the "Regulations on Responsibility for Repair, Replacement and Return of Certain Goods" (the new "Three Guarantees" Regulations) provide consumers with fast services.

2. Set up a service consultation and complaint hotline (working hours: Monday to Friday 8:30-17:30).

3. After the consumer reports for installation or repair, make an appointment with the consumer to determine the door-to-door service time. In principle, after the appointment, door-to-door service will be provided within 24 hours in the urban area and within 48 hours in the suburbs (unless the consumer requests another time) ;

According to the relevant requirements of the "Consumer Rights and Interests Protection Law of the People's Republic of China", the "Product Quality Law of the People's Republic of China" and the "Regulations on Liability for Repair, Replacement and Return of Certain Goods", After purchasing Aotian integrated stove home appliances, consumers can enjoy the three-guarantee service in accordance with the following regulations.

Canon printers are repaired free of charge during the period. However, if the following situations occur, chargeable repairs are required:

1. There is no repair certificate, valid invoice or valid purchase certificate; UIUOIKHY

2. The valid certificate and repair certificate do not match or are altered

3. Damage caused by improper use, maintenance, and storage by consumers;

4. Damage caused by irresistible natural disasters or harsh usage environments;

5. Disposed products and gas stoves that have exceeded the warranty period;

Damages caused by installation and repair by non-Canon printer authorized service outlets (including those installed or disassembled and repaired by consumers themselves) ).

Reminder that does not fall within the scope of free services

①The three-guarantee voucher cannot be produced;

②The three-guarantee voucher (including invoice) model and repair gas stove model Inconsistency or alteration;

③Consumers causing losses due to improper use, maintenance, and storage;

④Repairing by oneself or disassembling the product without the permission of our company or not responsible for the three-guarantee repair. Losses caused by movement;

⑤After the three-pack validity period, it can still be used after repair;

⑥Damage caused by force majeure;

⑦Canon printer service Damage caused by commercial disassembly; If the above conditions are met, if the user agrees to pay the fee, the outlet can provide users with paid services, and the fee should be based on the charging guide price standard stipulated by the gas stove company.

Canon printer after-sales telephone customer service (today/updated)

Notes on finding home appliances and home appliance repairs

1. Check the official website through the official website

When consumers choose maintenance services, regardless of whether they are within the warranty period, they must go to the service outlets of the brand they purchased. Do not trust the so-called "repair" found in refrigeration searches, because "Li Gui" maintenance outlets often use the banner of "brand". Use realistic “fake” websites to deceive consumers. The 400 hotline on the Internet is not necessarily the customer service hotline of brand home appliances. Consumers should find the service contact information from the gas stove manual or service manual, or directly contact the electrical appliance operator to provide consumers with the service contact number.

2. Check the business license of the repair company

When consumers choose a home appliance repair company, they should check in advance whether the home appliance repair company has a business license and whether it has relevant qualifications. Consumers can log in to the National Enterprise Credit Information Publicity System or WeChat applet to inquire about enterprise business licenses and related credit records.

3. Check whether the maintenance personnel are regular.

When regular home appliance maintenance personnel come to your home, they usually wear company uniforms and work badges in order to accept supervision. Consumers should check the maintenance personnel's work certificates, work orders, maintenance receipts and other information. If they have any doubts about the identity of the maintenance personnel, they can call the home appliance chain company or brand to verify their identity.

4. Understand the charging standards for maintenance projects

After confirming the identity of the maintenance company and maintenance personnel, you must learn more about the charging standards for maintenance projects and whether formal invoices can be issued. If necessary, You can seek technical support from customer service and learn about the price and charging standards. Don’t be in a hurry to pay until you understand clearly. Beware of all types of "fake maintenance

and excessive maintenance". Some unscrupulous merchants will fabricate faults during the repair process to raise repair costs, or use repair parts as substandard or falsely claim to be imported materials, taking the opportunity to charge high fees.

5. Obtain and keep maintenance vouchers

When providing maintenance services, home appliance maintenance companies should provide consumers with maintenance service vouchers and charging invoices. The maintenance service voucher should be filled in truthfully. Service items, maintenance details, etc. Most of the "Li Gui" maintenance points are individuals, so they cannot provide invoices and do not print special maintenance service certificates.

6. Defend your rights in accordance with the law if your rights and interests are infringed

If consumers encounter infringements such as minor repairs, major replacements of small parts, and exorbitant prices during the process of home appliance repair services, consumers must Collect good evidence and negotiate with the maintenance company first to solve the problem.

The country has entered the high temperature season, and the peak use of gas stoves, gas stoves, gas stoves and other electrical appliances has arrived. The number of repair reports for home appliances is expected to increase significantly in the short term. Shortages in the supply of services may occur during periods. To ensure the safety of the general public in using various household appliances. Recently, the city's gas stove home appliance service hotline, Shanghai Household Appliances Industry Association, Shanghai Jiaodian Home Appliances Business Industry Association, and Shanghai Electronic Product Maintenance Service Industry Association (hereinafter referred to as the "One Taiwan Three Meetings") convened Some key brand enterprises have mobilized and deployed industry-wide normalized epidemic prevention and control and guaranteed home appliance repair services during the hot summer season.

The reporter learned that the city’s home appliance repair industry has reached the industry-leading awareness of “four guarantees and one persistence”. The "four guarantees" include: key points of care, mainly to protect the needs of the elderly and children, and to ensure that gas stove repair requests under high temperature conditions are resolved within 24 hours; to ensure safety, so that the general public can increase safety awareness and reduce the use of household appliances

Safety hazards in the process; ensure the peak, make a plan for the industry to cope with the maintenance peak, give full play to the guarantee role of all backbone enterprises in the industry, especially give full play to the service power of industry associations and association enterprises, and achieve resource and information * ** Enjoy, give full play to the ability of the gas stove service hotline to coordinate services and ensure a 48-hour response speed during peak service periods. Guaranteed service standards require that all home appliance repair service personnel in this city must provide services in strict accordance with industry requirements in terms of service quality and service prices, and cannot arbitrarily increase prices or reduce service quality due to insufficient service capabilities or weather factors.

It is reported that the city’s more than 18,000 service personnel who hold door-to-door service certificates must carry the certificate to provide door-to-door service and show the certificate; all service companies must clearly state the charging standards and are not allowed to increase fees at will; all manufacturer service hotlines must Take effective measures to ensure service response.

"One insistence" means that all service companies and personnel are required to strictly follow the needs of epidemic prevention and control work, strictly standardize and implement the industry epidemic prevention and control work guidelines, insist on daily nucleic acid testing of service personnel, and improve the safety of individuals and users. Disinfection and protection requirements and strict control of infection risks.

The three industry associations of the city's home appliance repair service industry and the gas stove home appliance service hotline*** have jointly proposed specific measures to cope with service peaks, ensure home appliance repair services, and meet people's livelihood needs, breaking through the industry's various enterprises and industries. Based on traditional thinking, we innovate and launch industry linkages, highlight the sharing of service resources and service information, and encourage industry enterprises to transfer service personnel and spare parts to each other to ensure that the service response time during the hot summer is maintained at 48 Within hours.

National after-sales network distribution areas: Unified service hotline:

National door-to-door service areas: Beijing, Hangzhou, Suzhou, Shanghai, Nanjing, Chengdu, Chongqing, Guangzhou, Zhuhai, Foshan, Shenzhen,

Zhongshan, Dongguan, Nanning, Xiamen, Haikou, Huizhou, Jiangmen, Xuzhou, Sanya, Guilin, Qingyuan, Zhaoqing, Yangjiang, Ganzhou,

Quanzhou, Wuhan, Huangshi, Yichang, Tianjin, Hefei, Nanchang, Cixi, Yuyao, Wuxi, Shijiazhuang, Ningbo, Zhengzhou, Jinan,

Xi'an, Fuzhou, Fuqing, Mianyang, Lanzhou, Changzhou, Wenzhou, Kunming, Taiyuan, Changsha, Guiyang , Shenyang, Luoyang, Changchun, Harbin,

Nanjing, Wuhu, Yangzhou, Jiujiang, Huaihua, Jinhua, Jiaxing, Cixi, Zhuzhou, Yuyao, Nantong, Anqing, Shangqiu, Kunshan, Shaoxing,

Baoji, Liuzhou, Huzhou, Changde, Zhangjiagang, Taicang, Changshu, Beihai, Jiangyin, Dazhou, Zhanjiang, Wujiang,

Hohhot, Luzhou, Baotou, Zhoushan, Urumqi, etc., unified repair reports will be arranged nearby The master comes to repair