Why can I only receive messages from 10086 and 13800?

Dear mobile users, hello: If your mobile phone can receive short messages from other numbers, your short message settings and communication channels are normal. Generally, you have installed 360 security guards, information housekeeper and other software, and blocked short messages with special service codes such as 10086. I suggest you check the block box in the software and add these service numbers to the white list.

In addition, I suggest you confirm the following points:

1. If your mobile phone card is put in your mobile phone, can you receive SMS normally except 10086? If so, the SMS channel is normal.

2. If your mobile phone card is placed in another mobile phone, can you receive the short message of 10086 normally? If you can, it means that the SIM card itself is fine.

3. If you put another SIM card in your mobile phone, can you receive the short message of 10086 normally? If so, your mobile phone is fine.

If 1 and 2 are affirmative and 3 is negative, it means that there is something wrong with your mobile phone system. It is recommended to change the mobile phone to the room version.

If 1 and 2 are negative, and 3 is positive, there is something wrong with your SIM card or system data. It is recommended to call 10086 on other mobile phones for feedback.

If 1, 2, and 3 are all positive numbers, it means that there is something wrong with the machine card matching. It is suggested to call local 10086 with other mobile phones for feedback, or go to the local lobby for testing.

Tips: Please back up your personal information before restoring the factory settings or brushing the machine. Thank you for your support to China Mobile, and wish you a happy life! Welcome to continue to pay attention to China Mobile Portal (), live broadcast wirelessly and move freely!