Tmall complained that the merchants didn't have text messages.

Complaining companies will not be retaliated. Accusation refers to the fact that the victim's rights and interests have been infringed by the organization involved, and he has the right to claim rights from the relevant state organs. The complainant is a person whose rights and interests have been infringed. Consumer complaint refers to the behavior that consumers ask consumer protection organizations to mediate in order to protect their legitimate rights and interests after they have a consumer rights dispute with operators because of their daily consumption needs to buy or use goods or receive services. Consumers can make complaints by telephone, letter, interview and Internet. Article 11 of the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, consumers who have suffered personal or property damage due to the purchase or use of goods or services shall have the right to compensation according to law.