The "one-click taxi" service for the elderly is launched

The "one-click taxi" service for the elderly is launched

The "one-click taxi" service for the elderly is launched. There are many obstacles for the elderly to go out. They do not know how to use smartphones and play games. If you don’t switch to taxi-hailing apps and scan QR codes for online payment, you need to provide more and better options for the elderly. The "one-click taxi" service for helping the elderly was launched. "One-click taxi-hailing" service for the elderly launched 1

In the era of efficient Internet, the elderly face technological difficulties such as mobile phone-hailing, online payment, and mobile APP operation. One of the main ways is to achieve new breakthroughs in solving the travel problems of the elderly. According to statistics, in 2021, in terms of facilitating taxi rides for the elderly, the Ministry of Transport has achieved the coverage of "95128" call service number in 102 cities at the prefecture level and above, and promoted major online ride-hailing platform companies to open "one-click ride-hailing services". " function and telephone ride-hailing services, a total of more than 22 million rides have been provided for more than 6.9 million elderly passengers.

Online ride-hailing platforms are also doing their best to "facilitate taxi travel for the elderly." Currently, Wanshun Car-hailing is one of the first travel platforms to launch the "one-click car-hailing" model to assist the elderly. Together with many mainstream travel platforms, under the guidance of relevant departments, Wanshun Car-hailing is steadily promoting the upgrade of elderly-friendly services.

At the beginning of 2021, Wanshun Taxi has launched the "Aiding the Elderly Mode" on the APP. On the "Aiding the Elderly Mode" interface, "One-click taxi calling" has been Enlarge it and place it in a prominent position on the homepage, which is concise and clear, making it easier for elderly users to see it clearly at a glance.

Elderly users do not need to enter the starting point and end point. They can click the button to call a taxi in one step. The operation is very simple and convenient. At the same time, three payment methods are provided: online payment, payment by relatives and friends, and cash payment. The elderly can choose flexibly. Among them, the cash payment function that is more suitable for the elderly was affirmed and praised by the spokesperson of the Ministry of Transport last year.

In addition, for elderly users who do not have smartphones, Wanshun Taxi is also actively participating in accessing the 95128 taxi service phone number, launching the 400 phone taxi function, and selecting a number of outstanding customer service personnel to form a customer service team , a dedicated customer service team will provide services for the elderly to call taxis, allowing professional customer service who better understand the travel needs of the elderly and are more familiar with the geographical location to serve the elderly, which is more considerate and convenient, and helps the elderly to bridge the digital divide.

If the elderly find it troublesome to call a taxi by mobile phone or phone, they can go directly to the Wanshun Taxi offline physical store nearest to their home, and take a taxi directly after entering the store, which is convenient Fast. If you want to use your mobile phone to call a taxi but are not familiar with it, you can also consult the clerk face-to-face in a physical store to solve your travel problems in one step. At present, Wanshun Taxi has established more than 10,000 offline physical stores across the country, allowing the elderly to enjoy safe, convenient and efficient travel services "at their doorstep".

In addition to using physical stores as unique "service points to assist the elderly", Wanshun Taxi will also carry out pilot projects of "one-click taxi terminal machines" in 10 cities to make solid efforts in aging-friendly transformation. Constantly try to provide more convenient and considerate travel services for the elderly. "One-click taxi calling" service for the elderly launched 2

There are many obstacles for the elderly to go out. They do not know how to use smartphones, cannot use taxi apps, and cannot scan QR codes for online payments. Considering that the elderly Since the end of 2020, Wanshun taxi-hailing has gone from online to offline, providing more and better choices for the elderly.

On December 28, 2020, seven departments including the Ministry of Transport issued the "Notice on Effectively Solving the Difficulties of the Elderly in Using Smart Technology to Facilitate Daily Transportation for the Elderly" (hereinafter referred to as the "Notice"). After receiving the "Notice", Wanshun Taxi paid great attention to it, and immediately formulated the task goals and steps for the two time nodes "before the end of December 2021 and before the end of December 2022", and strictly promoted the work of facilitating taxi travel for the elderly. Comprehensively assist the elderly in smart travel.

Gradually optimize the one-click taxi calling function

Online, on January 20 this year, Wanshun Taxi officially launched the “one-click taxi calling” function on the APP, and will The entrance to the "Key to Call a Car" mode for assisting the elderly is enlarged and placed in a prominent position on the homepage. The elderly do not need to enter the starting point and end point and can click the button to call a car. In order to facilitate the elderly to view and operate, the buttons use large fonts and a voice broadcast function is added. In terms of payment, it provides three payment methods: online payment, payment by relatives and friends, and cash payment for the elderly to choose flexibly. Among them, the cash payment function that is more suitable for the elderly has been affirmed and praised by the spokesperson of the Ministry of Transport. In addition, the "one-click ride-hailing" system is also scheduled and optimized in real time so that the elderly's ride-calling instructions receive priority response to reduce waiting time.

At present, relevant departments across the country are increasing the promotion and utilization of the 95128 car-hailing service hotline. It is reported that 70 cities have opened it, and the goal of 100 will be achieved by the end of the year. As one of the two major express trains in China, Wanshun Taxi is actively participating in accessing the 95128 taxi service phone number, launching the 400 phone taxi function, and selecting a number of outstanding customer service personnel to form a customer service team, with a dedicated customer service team to provide phone calls for the elderly. Cars are provided for services, allowing professional customer service who better understand the travel needs of the elderly and are more familiar with the geographical location to serve the elderly, which is more considerate and convenient.

Offline physical stores provide direct taxi-hailing services

Offline, Wanshun Taxi-hailing relies on a strong matrix of more than 10,000 physical stores to strive to fill the gap of offline taxi-hailing for the elderly. "gap". Relying on the multiple advantages of the physical store "driver's home, passenger station, service point to help the elderly" and "local driver, familiar road, travel station at the doorstep of neighbors", we further provide more convenient and considerate ride-hailing services for the elderly when traveling. , the elderly can go directly to the offline store closest to their home and take a taxi directly in the store; if they want to use their mobile phone to call a taxi but are not familiar with it, they can also go into the store to consult the store staff and solve their travel problems face to face.

In addition to using physical stores as unique "service points to assist the elderly", Wanshun Car-hailing will also carry out pilot projects of "one-click car-hailing terminal machines" in 10 cities, constantly trying to provide more services for the elderly. Convenient and more considerate travel service method.

The "Service Fleet of Communist Party Members and Veterans" provides high-quality travel services for the elderly

In terms of the advantages of assisting the elderly in traveling , Wanshun Taxi adheres to the concept of party building leading high-quality development, and has established 145 "Communist Party members and retired military service fleets". ***More than 7,000 Communist Party members and retired military personnel participated.*** Communist Party members and retired soldiers inherit the red gene and are caring and dedicated. Members of the service convoy are marked with the Communist Party member vanguard post and retired military vanguard post in the car, actively practicing "I am a party member, I am" and "I am." "I am a retired soldier, I am here" commitment, demonstrating and leading the way in providing high-quality travel services for the elderly.

Since the launch of the “one-click taxi-hailing” function to assist the elderly, as of November 22, Wanshun Taxi’s “one-click taxi-hailing” order demand has exceeded 1.4 million, and the number of successful orders has exceeded 800,000 Travel services are provided for the elderly, with a service rate of about 56.4.

The difficulty of traveling for the elderly is being solved one by one. Wanshun Taxi is also gradually optimizing and upgrading its travel services for the elderly, using technology to improve the way the elderly travel, and combining offline resources to help the elderly travel efficiently face-to-face. , allowing the elderly to travel more safely and securely. "One-click taxi" service for the elderly launched 3

The mobility of the elderly has decreased, but travel is still a high-frequency demand in daily life.

At the end of 2021, the "14th Five-Year Plan for Comprehensive Transportation Services" formulated and issued by the Ministry of Transport mentioned that cruising taxis are encouraged to apply mobile Internet technology, continuously innovate business models, and improve market competitiveness. and service levels, promote the integrated development of new and old taxi formats...improve the service level of taxis suitable for aging people, maintain cruising taxi e-hailing services, and improve the service functions of ride-hailing software for the elderly.

Multi-platform "Aiding the Elderly" function launched

"It is indeed a bit difficult for the elderly to travel. One-click taxi is convenient for the elderly. Now the travel platform has been established There are taxi stations in the community and travel subsidies, making taxis generally economical and affordable,” said 64-year-old Aunt Zhang.

Data released by the Ministry of Transport in September 2021 shows that major online ride-hailing platform companies have launched the "one-click ride-hailing" function in nearly 300 cities, serving a total of more than 6.6 million elderly passengers. More than 15 million rides have been provided, and all major platform companies display the "one-click taxi" function entrance on the homepage of the APP. At present, 70 prefectures and cities have opened 95128 car-hailing service hotlines, and the goal of 100 will be achieved by the end of the year.

How to optimize taxi-hailing services for the elderly? According to the requirements of relevant departments, it is necessary to maintain the cruise taxi hailing service and increase the telephone connection rate for the e-hailing service. It is also necessary to guide online ride-hailing platform companies to optimize their ride-hailing software, add a "one-click ride-hailing" function, encourage the provision of e-hailing services, and give priority to dispatching cars for orders by the elderly. Encourage qualified areas to set up taxi waiting points and temporary stops in hospitals, residential areas, important commercial areas and other places, and rely on information technology to provide convenient taxi services.

From a platform level, since 2021, travel platforms such as Didi Chuxing, Dida Chuxing, AutoNavi, Caocao Travel, T3 Travel, Shencheng Travel, and Shouqi Ride-hailing have successively launched relevant measures. Some travel platforms have also formed fleets in some cities. In September 2021, the love fleets organized by four online ride-hailing platforms, Caocao Travel, Didi Chuxing, T3 Travel and Xiangdao Travel, officially joined the Hangzhou Taxi 95128 Love Fleet.

At the same time, AutoNavi has reached cooperation with streets in Beijing and other cities to speed up the aging-friendly transformation of community facilities and build heart-warming taxi stations in some communities to help the elderly. Shencheng Travel organized the installation of a "one-click taxi-calling smart screen" in Shanghai with the function of brushing your face to call a taxi, and set the coordinate information of a fixed pick-up point for each terminal point. Users can use facial recognition to match Alipay The user information in the database completes the call.

Travel Guide

1. How to use taxi e-hailing service?

Telephone hailing services are mainly taxi services. Among them, Dida Travel and the Xi'an Taxi Management Department are promoting cooperation with the 95128 e-hailing platform. According to estimates from the Ministry of Transport, 100 cities will have 95128 ride-hailing service hotlines available by the end of 2021. In the future, the 95128 call service number will be implemented in 180 cities at the prefecture level and above.

In addition, AutoNavi has also launched an e-hailing platform. Qihua Dispatch Center is the largest taxi dispatch center in Beijing and is responsible for operating the Beijing 96106 e-hailing platform. At present, Qihua Dispatch Center has cooperated with AutoNavi to launch a new e-hailing service, which has achieved full coverage in ten districts in addition to the six districts in Beijing.

2. How to use “one-click taxi calling”?

Currently, Didi Chuxing, Amap Taxi, Dida Chuxing, Caocao Chuxing, T3 Travel, Shouqi Taxi and other platforms all have "one-click taxi-hailing" services. Taking the Didi Chuxing App as an example, find the "Elderly Taxi" option, click to enter the address, and you can call a taxi service. Taking Amap as an example, you can find the "Taxi for the Elderly" option on the taxi-hailing page, and you can also call a taxi service.

3. How to use the “Heart-warming Station” to help the elderly?

Gaode Taxi has made the "one-click taxi" function of the elderly assistance service into a QR code and displayed it on the warm-hearted station. Elderly people can use Alipay or WeChat to scan the QR code and call a nearby taxi with one click. The entire journey does not require the elderly to enter any information on their mobile phones. The starting point is located at Nuanxin Station, and the end point information can be communicated to the driver after the elderly get on the bus.

4. What other ways to call a taxi?

Dida Travel’s “Taxi Helping the Elderly Travel” WeChat applet was launched simultaneously across the country. It features one-click taxi calling, frequently used destination settings, one-click destination synchronization, supports cash payment, and large buttons and large fonts. and other five major functions. Travel platforms such as Caocao Travel have launched a phone-hailing service. Elderly users can call the 400-608-1111 customer service hotline of the Caocao Travel platform and ask customer service to help call a ride.

5. How to pay after the trip is over?

Currently, Didi Chuxing, T3 Chuxing, Dida Chuxing, Caocao Chuxing, Shouqi Ride-hailing and other platforms have opened payment channels for relatives and friends. After the trip, relatives and friends can pay the fare on their behalf. Some platforms Cash payments may also be allowed.