Where is the real-name authentication of mobile phone Tencent video?

Open your Tencent video APP and switch to "Personal Center". In the personal center, click "Open VIP Member" above. Enter the VIP member interface and slide to the bottom. Find the "VIP Help Service Center" at the bottom and click on it. Go in and click "Real Name Authentication" in "Self-help Tools". Fill in your personal information here, and then submit the certification.

Why do you still prompt that the real name verification failed after entering the real identity information?

1. There are many situations that will lead to authentication failure: check whether the system and network are unblocked, and re-authenticate after filling in the information correctly.

2. If the number of prompts decreases, please check whether your ID information is correct and whether your name and ID number match.

3. If the verification fails due to recent transfer, renaming or other circumstances, please contact Tencent Customer Service for further consultation.