Female fresh express put the beehive for 30 hours. How will the courier involved handle this matter?

China is a big country of express delivery, and the daily express delivery volume has reached a very alarming level. Express delivery is also a very huge industry. In China, besides SF Express, there are many express delivery companies, such as Shentong and Tong Yuan, which are basically used by ordinary people for online shopping. However, when online shopping, whether express delivery needs to be delivered to your door has also caused controversy on the Internet. Most netizens believe that express delivery must be delivered to the door or delivered to consumers, so as to ensure the safety of express delivery. However, some people think that express delivery does not need to be delivered to your door, just go to the express delivery point. Of course, different people have different opinions.

However, just recently, a thing about express delivery triggered a heated discussion on the Internet. A woman from Wuhan bought some fresh food, such as steak, jiaozi, pizza and so on. We know that these things need to be frozen, otherwise they will be broken when they are delivered to consumers. However, what people didn't expect was that after the fresh food was delivered, no one contacted her by phone and put it directly in the beehive. By the time Ms. Li remembered the freshness of online shopping, it had been in the beehive for 30 hours. You know, it's so hot now, and these fresh foods have been kept for so long. They must be bad. Ms. Li is worried about food spoilage. So, after Ms. Li took the things back, she immediately put them in the refrigerator because there was no taste for the time being. Then, on this matter, the courier and the merchant communicated separately.

However, when Ms. Li communicated, she felt very dissatisfied. Ms. Li first complained to the gathering customer service, which was also very interesting. After learning that the food did not go bad, he directly claimed that the food did not go bad. However, Ms. Li insisted on complaining and needed to provide photo evidence according to the requirements of the platform. However, due to this incident, Ms. Li has frozen fresh food in the refrigerator and can't show the previous state. In this case, her complaint failed directly.

It is worth mentioning that this matter is actually a problem of the courier company. It is the courier's own fault that the courier did not inform Ms. Li to pick up the piece in time, and the courier should take full responsibility. However, the person in charge of the relevant courier company said that the reason for this situation is mainly because there is no fresh noodle list on the outer packaging of the courier, so it is mistaken for ordinary express mail. If there was a fresh noodle list posted on it, it wouldn't have happened. As soon as such remarks came out, the heads of these courier companies were angered by netizens. In fact, according to the relevant regulations, whether there is a fresh label on the courier, it should be delivered to the door. Even if it can't be delivered to your door, contact the recipient in time and tell him to pick it up in time. This matter can be said to be the full responsibility of the courier company. Now the courier company has been kicking the ball and has no responsibility at all.