How about STO express service?

STO is really rubbish. I once called at around 4:40 pm and said, "Why don't you come to pick up the express? If you don't come, we will pick it up ourselves." Damn, I didn't call or send you any messages before. The text message said the express delivery has arrived, how do I know? Today, STO has been coaxing me again. The items I purchased online four days ago were expected to arrive today, so I waited at home. However, it didn’t arrive after 6pm. When I checked, the status was that they were scanning for difficult items. , the reason is that the customer cannot accept it during holidays. Damn it, I can still make calls, it’s ruled out that the phone can’t get through. I just can't figure it out. Is Shentong in a different dimension? Where is Duanduan? Even if he is on vacation? !