What should I do if there is no logistics information after express delivery? ! ! !

I don’t know if you have received the express delivery receipt. If you have received the express delivery receipt, you can call ZTO customer service to complain.

ZTO customer service hotline: 95311.

If your express delivery is insured, the express company will compensate you at the insured price. If it is not insured, compensation will generally be 5 times the express price.

If the express is damaged or lost due to the express delivery service organization, the sender has the right to claim compensation. For uninsured shipments, the sender can choose the compensation standard in advance based on the value of the shipment (single selection required, multiple selections are invalid): □300 yuan, □500 yuan, □to be agreed separately. If the two parties have not agreed on a compensation standard, it may be implemented in accordance with relevant legal provisions.

The company provides insured services for express shipments, and charges an insurance fee based on 3% of the insured amount. If insurance is required, the sender should declare the insured amount truthfully and pay the premium at the same time as the shipment is sent. Failure to pay at that time will be deemed as giving up the right to insurance. The maximum insured amount is RMB 10,000.

Extended information:

1. The "Interim Regulations on Express Delivery" stipulates the obligation of express delivery companies to notify the insured price and the principle of compensation for insured and uninsured prices

"Express Express Interim Regulations" "Article 21" stipulates: "Enterprises operating express delivery business should remind the sender to read the terms of the express service contract, abide by the relevant provisions prohibiting and restricting the delivery of items, and inform relevant price insurance rules and insurance service items before the sender fills out the express waybill." The sender must declare in advance when sending valuable items; companies operating express delivery services may require the sender to insure the value of the valuable items. "This provision clarifies the express delivery company's obligation to inform the price of the insured items, and also stipulates the time point for notification. Before filling out the express waybill for the sender.

Article 27 stipulates: “If an express shipment is delayed, lost, damaged or has insufficient contents, the liability for compensation for insured express shipments shall be determined in accordance with the insurance rules agreed between the express delivery business enterprise and the sender; Compensation liability for uninsured express shipments shall be determined in accordance with relevant provisions of civil laws. The state encourages insurance companies to develop liability insurance for express shipment losses, and encourages companies operating express delivery services to purchase insurance. "This article clarifies the compensation rules for insured and uninsured shipments and establishes the rules. The legal basis for civil compensation for uninsured goods.

The above two clauses connect the two issues of price guarantee and insurance, allowing us to put them into one field of view for full analysis and research.

2. Insured Price

Insured Price is a value agreement for valuable items in the express delivery service industry. Usually when the sender fills out the express waybill, the sender indicates to the express delivery company that he or she needs to insure the value of the valuables, and the express delivery company makes a commitment to agree or disagree after evaluation. However, in actual operation, the sender usually informs the insured amount by himself, and the courier charges the insured fee. Express delivery companies rarely evaluate the value of the transported goods. Even if the price is insured, there will still be great disputes after the goods are damaged. In judicial practice, many postal service contract dispute cases have arisen due to price guarantee issues.

1. Valuable items need to be declared in advance

After reviewing the waybills of multiple express delivery companies, I found that the judgments of various express delivery companies on valuable items are not completely consistent. Some define items worth more than 50,000 as valuables, some define items worth more than 20,000 as valuables, and some define items worth more than 1,000 as valuables.

Different express delivery companies have different value judgments on valuable items, which also highlights the risk-taking capabilities of various express delivery companies. However, almost all express delivery companies require the above-mentioned valuable items to be declared to the express delivery company before being sent, and most express delivery companies require the sender to insure the value of the valuable items. The "Interim Regulations on Express Delivery" also clarify the sender's obligation to declare valuables.

2. Price insurance is the sender’s right, and it is also a service of the express delivery company

First of all, price insurance is the sender’s right, and you can choose to have the price insured or not. The purpose of price insurance is to accurately determine the value of the express shipment and to determine the value in advance for possible subsequent claims.

Secondly, price insurance is also a service provided by express delivery companies. Insured express mail will be more likely to gain the attention of express delivery companies or adopt different transportation protection measures. Of course, in exchange for the insured service, the sender pays an insured fee.

Finally, the behavior of insured goods, the collection of insured fees, the transportation specifications of insured express items, and the handling of damage to insured goods are all completed by the express delivery companies themselves.

3. Claims settlement after the loss of insured goods

According to the above-mentioned "Interim Regulations on Express Delivery", after the loss of insured express goods, the insured price agreed between the express delivery company and the sender shall be Rules determine liability. In ordinary express waybills, specific insured compensation rules will be stated. In the event of express shipment loss, claims can be settled according to this agreement.

However, in express delivery practice, after a loss occurs to an insured express shipment, the express delivery company usually does not directly pay the sender the insured amount in one lump sum to settle the case. First of all, the true value of the insured goods must be determined, so the sender needs to provide corresponding proof of value; prove whether there is any inconsistency between the true value of the express shipment and the insured amount, so as to determine whether there is an insufficient amount of insurance, and then evaluate the actual compensation. amount.

In the event of loss of insured express, the sender should focus on collecting and preparing the following information so as to effectively initiate a claim settlement process with the express delivery company: proof of the true value of the express, original express waybill, recipient The original waybill that the person refuses to accept or indicates the loss of the express shipment, the proof of insurance premium and express fee payment, etc.

Reference material: ZTO Express official website service guide