Does JD.COM charge for returning goods and picking them up at home?

depending on the situation, sometimes a certain freight charge is required, and sometimes it is not required. If the door-to-door pickup of Jingdong Logistics is within the service scope and the transported goods meet the free conditions, then there is no need to charge. The length, width and height of the free standard package are less than 1 cm, and the gross weight of the goods is less than 3 kg.

If the goods picked up at the door are more than 1 cm, or the gross weight of the goods is more than 3 kg, then the user needs to pay the freight himself. After the return is completed, the freight insurance will make a claim, and the amount of the claim will be judged according to the distance between the receiving address and the seller's return address.

In addition, if you are a member of JD.COM PLUS, users can enjoy the right of return and exchange for free.

Pick-up condition:

If there is a pick-up option when applying for a service ticket, it means that you can apply for pick-up at home. The specific return method of after-sales goods is subject to the audit result, which will be sent to the mobile phone number you applied for by SMS.