Refund Policy of China Southern Airlines

1. If you cancel your seat before the flight takes off, you can return to the original ticket purchasing place and channel within the validity period of the ticket or contact China Southern Airlines for a free refund.

2. After the flight takes off, the application for refund shall be handled according to the conditions of use of the original ticket. Before applying for refund, the passenger ticket shall be changed according to the above-mentioned changes, and the changed passenger ticket shall be handled according to the original conditions of use.

3. This announcement rule applies to air tickets, and it is not allowed to change the voyage and sign the transfer.

4. Other matters not covered shall be handled according to the original ticket purchase conditions.

Legal basis: China Civil Aviation Passenger and Luggage Domestic Transportation Rules.

Article 21 If the passenger cannot complete part or all of the voyage within the validity period of the ticket due to the reasons of the carrier or the passenger, he may request a refund within the validity period of the ticket. Passengers who request a refund shall handle it with the "flight coupon", "passenger coupon" or the unused part of the ticket. Refund can only be handled at the ticket office of the carrier or its sales agent at the place where the ticket is issued, the origin of the flight and the end of the trip. The fare can only be refunded to the passenger himself or the payer of the ticket.

Article 23 When the flight is cancelled, advanced, delayed, the voyage is changed, or the carrier cannot provide the original seat, if the passenger requests a refund, the originating station shall refund all the tickets, and the stopping place shall refund all the tickets of the unused segment without charging a refund fee.

Article 26 If a fixed ticket is lost, the passenger shall provide proof to the carrier 1 hour before the scheduled departure time of the flight, and the carrier may reissue a new ticket for the flight. Re-issued tickets are not refundable.