I haven’t received the refund from Taobao, what should I do?

The buyer has negotiated with the seller to return the goods, but the seller has not refunded or the exchange has not been received:

If the transaction refund is in progress, you can After the specified time, initiate a rights protection application and "request customer service intervention" (refund "request customer service intervention" introduction), and upload valid credentials for verification by Taobao customer service.

If the transaction has been successful within 15 days, please enter the "My Taobao" - "Purchased Products" page to find the corresponding transaction, click "Complain for Rights Protection", and upload relevant vouchers and wait for customer service intervention Verify the processing, click here to view the operation details.