SF sent me a message. I don't understand what this means.

You can't see SF information in the following situations:

1. No logistics information: there is no logistics information, which means that the logistics company has not scanned this order number into the system. The reason may be that the merchant submitted the logistics information, but did not deliver the goods to the logistics company. Or the merchant has an error in filling in the logistics information. Or the goods received by the logistics company were not scanned in time.

2. Logistics distribution information is not updated for a long time: logistics has been sent to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is remote and the delivery time in the middle is very long. Or the logistics company is inefficient at the peak of express delivery. Or the project is lost in the process of dispatching, and the project that has not been updated for more than 10 days is likely to be lost.

3. Logistics dispatch information is not updated for a long time: the item has been assigned a dispatcher, but it has not been delivered to the door for several days or the dispatcher has not contacted the recipient. The reason may be the incorrect logistics address and contact information. Otherwise, the dispatcher will lose the package. Or the recipient information is not uploaded in time after being signed by others.