Air China user information is abnormal.

What should I do if the information of Air China users is abnormal? What should I do if the user information of Air China is abnormal?

1. Contact Air China's customer service: Call Air China's customer service hotline or get in touch with them through its official website or online customer service platform. Air China's customer service staff will help you deal with abnormal user information.

2. Explain the problem in detail: When communicating with the customer service staff, describe in detail the specific problems and anomalies you have encountered. Provide accurate personal information, such as your name, nationality and membership number. This will help customer service personnel to better understand and solve your problems.

3. Provide relevant evidence: if possible, collect and provide evidence related to abnormal situations, such as transaction records, booking confirmation emails, screenshots of membership cards, etc. This evidence can support your claim and help the customer service staff solve the problem faster.

4. Pay attention to the progress of solving the problem: Be sure to record the details of your communication with the customer service staff, such as the conversation time and the name of the staff. Ask them about their progress in dealing with problems and provide further help or information. Keep communication open until the problem is properly solved.