Where is Todd's claim code?

That's because you didn't open the logistics information reminder service after placing an order at Taote. If Taote's logistics information reminder service is opened, Taote merchants will give information tips to buyers when delivering goods.

And there will be a pick-up code prompt when the goods arrive, but there is no pick-up code prompt on Taote official website. You can get the pick-up code through Alipay, or you can view the short message.

If you don't receive the goods, you can contact the official of Taote, or directly communicate with the store, or directly choose a refund.